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Unable to sync or reset account

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  • Last reply by mlabhard

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The password I have for sync in Firefox no longer works and there is no option to reset it. Please assist.

The password I have for sync in Firefox no longer works and there is no option to reset it. Please assist.
Attached screenshots

Chosen solution

It turns out Firefox wanted my Firefox master password first, before giving me the screen to enter my Firefox account password. Very confusing! I would have thought that it would need one or the other. Why both?

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In case of issues, try to login to the Mozilla Account via this website using the email address and password.

See also:

Modified by cor-el

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I cannot login to my Mozilla account. There is no way to reset my password for sync. Notice in the attached screenshot that there is no signin for Sync. At the top it says my account is disconnected. When I try to re-connect it takes me to a screen (see second attached) that has a signin button but no password reset button, and my password no longer works.

Modified by mlabhard

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Chosen Solution

It turns out Firefox wanted my Firefox master password first, before giving me the screen to enter my Firefox account password. Very confusing! I would have thought that it would need one or the other. Why both?

Helpful?

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