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Firefox crashes

  • 4 replies
  • 1 has this problem
  • 13 views
  • Last reply by FredMcD

Dionysius.d.V
Dionysius.d.V
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bp-cac6787b-d36b-458b-96de-f8b0b0190503 The browser crashes while loading a page when visiting sites. Youtube and twitter sites on start-up and other sites when browsing through them, even on the Mozilla help/support pages. Tried all the solutions as suggested on the help-pages, de-installed Firefox, peformed new installation and a new profile. No improvement, still crashes. One oddity in the crash report; "CPU Info-warning: family 20 model 2 stepping 0 ". The crash-problem started a few weeks back, before it worked good for years. No changes in the hardware or software are done on my behalf and everything is kept automatically up-to-date. Any advice or direcions to a solution are really appreciated. Thanks in advance, Dionysius

bp-cac6787b-d36b-458b-96de-f8b0b0190503 The browser crashes while loading a page when visiting sites. Youtube and twitter sites on start-up and other sites when browsing through them, even on the Mozilla help/support pages. Tried all the solutions as suggested on the help-pages, de-installed Firefox, peformed new installation and a new profile. No improvement, still crashes. One oddity in the crash report; "CPU Info-warning: family 20 model 2 stepping 0 ". The crash-problem started a few weeks back, before it worked good for years. No changes in the hardware or software are done on my behalf and everything is kept automatically up-to-date. Any advice or direcions to a solution are really appreciated. Thanks in advance, Dionysius

All Replies (4)

FredMcD
FredMcD
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Product Firefox Release Channel release Version 66.0.3 Build ID 20190409155332 (2019-04-09)

bp-cac6787b-d36b-458b-96de-f8b0b0190503 Signature: ComputeCrc32

CPU Info family 20 model 2 stepping 0 warning : Possible AMD CPU bug related crash report

Crash Reason EXCEPTION_IN_PAGE_ERROR_READ / STATUS_IO_DEVICE_ERROR

atidxx64.dll = Advanced Micro Devices

This is for Sumo's Related Bugs 1485425 NEW --- Crash in ComputeCrc32 in dwrite.dll via gfxDWriteFontEntry::CreateFontFace

FredMcD
FredMcD
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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Dionysius.d.V
Dionysius.d.V Question owner
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Thank you for the swift response.

The Firefox browser seems to be functioning correct for now. Started up today and got nofifications about the disabbled add-on's. Browser works fine now, i can make use of email, do my finances and access any other public website without any crashes. About the [Certificate issue causing add-ons to be disabled or fail to install], i wil wait for the solution / general fix that's being worked on. As a reply on the given solutons; -the crashes also occured in Safe-mode.(followed all other instructions in the help-pages at first.) -the issue {Sumo's Related Bugs 1485425 Crash in ComputeCrc32 in dwrite.dll }, i will investigate this further after a fix for the add-on's issue.

Thank you, best regards, Dionysius

FredMcD
FredMcD
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Good to hear. If the problem does not return, Please flag your last post as Solved Problem so others will know.