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Every time I open Firefox, the program takes 15 sec to loadup and I find SpyBot immunization 'Protected Files' ARE changed to 'Unprotected Files'. Why is this?

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I have had a problem with your product Firefox 45 for the past 3 weeks.

Let me start by saying, upon STARTING UP the computer for SECURITY I always do the following ‘Before’ using the computer. [and in the past there have been NO Problems, whatsoever]

The first program to be RUN is CCleaner on ‘Cleaner’ section and then ‘Registry’ section.

The second program is Spybot (SP) [2.4 version - I have used PB for over 10 years from their 1.6 version and have never had a problem!!

The third program is ‘Diskeeper Pro 2008. [as you may know, this program is used in part (approx 10% sub licensed by Microsoft for their Window OS ‘marked defragger’).


PROBLEM:

I noted that when using MF 45 [after start up had taken 15 sec +] I found it had cancelled the immunized files marked ‘Protected’ in SP – to ‘Unprotected’ in all the following 4 categories;

COOKIES: immunized 193 IMAGES: “ 15531 INSTALLATIONS: “ 15531 POPUPS: “ 15531


Two weeks ago I uninstalled , both, MF45 & SB using Revo [as this is a complete uninstaller] although I did check the registry using ‘regedit’

Both where reinstalled and I did notify SB of the problem but, regretfully they feel antivirus maybe at issue........... this has not been of issue that I am aware of over the past 10 years plus [I use Norton 360 or Internet Security for over 14 years!!!] and I will engage them SB again once you have had your opportunity to look at the problem for me.

My OS is Windows XP with SP3 and only used on internet very sparsely.

I await your kind reply.

David Fox

I have had a problem with your product Firefox 45 for the past 3 weeks. Let me start by saying, upon STARTING UP the computer for SECURITY I always do the following ‘Before’ using the computer. [and in the past there have been NO Problems, whatsoever] The first program to be RUN is CCleaner on ‘Cleaner’ section and then ‘Registry’ section. The second program is Spybot (SP) [2.4 version - I have used PB for over 10 years from their 1.6 version and have never had a problem!! The third program is ‘Diskeeper Pro 2008. [as you may know, this program is used in part (approx 10% sub licensed by Microsoft for their Window OS ‘marked defragger’). PROBLEM: I noted that when using MF 45 [after start up had taken 15 sec +] I found it had cancelled the immunized files marked ‘Protected’ in SP – to ‘Unprotected’ in all the following 4 categories; COOKIES: immunized 193 IMAGES: “ 15531 INSTALLATIONS: “ 15531 POPUPS: “ 15531 Two weeks ago I uninstalled , both, MF45 & SB using Revo [as this is a complete uninstaller] although I did check the registry using ‘regedit’ Both where reinstalled and I did notify SB of the problem but, regretfully they feel antivirus maybe at issue........... this has not been of issue that I am aware of over the past 10 years plus [I use Norton 360 or Internet Security for over 14 years!!!] and I will engage them SB again once you have had your opportunity to look at the problem for me. My OS is Windows XP with SP3 and only used on internet very sparsely. I await your kind reply. David Fox