ฟอรั่มสนับสนุนของ Firefox

Using Firefox 117.0.1 on Windows 10, whenever I try to download a file (eg right-clicking an image, 'Save image as...') or upload a file (eg a photo to Facebook or a PDF to Cloudconvert), Firefox completely freezes (greys out) and no matter how long I wait this doesn't resolve. In the end I have to click the red X icon at top right, completely shut down the programme, then re-open it. And it continues to be impossible to upload or download.

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/117.0

No crashes logged in about:crashes, but Windows reliability settings reveal the following:

Description A problem caused this program to stop interacting with Windows. Faulting Application Path: C:\Program Files\Mozilla Firefox\firefox.exe

Problem signature Problem Event Name: AppHangB1 Application Name: firefox.exe Application Version: 117.0.1.8655 Application Timestamp: 64ffcf74 Hang Signature: e5ca Hang Type: 134217728 OS Version: 10.0.19045.2.0.0.768.101 Locale ID: 2057 Additional Hang Signature 1: e5ca377c485e7058fa97701f85aa4a08 Additional Hang Signature 2: d583 Additional Hang Signature 3: d5834214b853c6b8508f9d55b4f4e695 Additional Hang Signature 4: e5ca Additional Hang Signature 5: e5ca377c485e7058fa97701f85aa4a08 Additional Hang Signature 6: d583 Additional Hang Signature 7: d5834214b853c6b8508f9d55b4f4e695

Any advice?

Many thanks!

When printing emails, the content in the preview pane comes up with empty spaces and won't show the actual content of the email to be printed. A simple one page turns into three pages. I have tried other browsers to narrow it down to a Firefox issue. I have tried all the "fixes" in the community that I have found and still nothing works. I have cleared my printer default about:support page as well. Please help! Attached is are three pictures. The first is a Fedex page I am trying to print. The second is the print preview that comes up with the first two pages showing how the content separates.

1. Drop down to select the question. In search engines, when entering text, there is usually a text prompt to choose from, but I cannot select it 2. Verification code issue. The verification code usually swipes to the right after input, but cannot be moved at all! 3. Video acceleration issues. On video websites, it used to be possible to right-click to indicate video fast forward, but now there is no response after operation

My English is not good. Could you please write something simple and easy to operate so that I can translate correctly? Thank you

On my iMac, running Ventura 13.5.2, my Firefox (primary) browser, running 117.0.1, all of a sudden began running way beyond slow; it appeared to do so -to some extent- also with Chrome as well, but Safari appeared to press through the problem and has taken the primary spot until I can figure out what has/is happened/happening?

I have closed-out each (numerous times), and performed reboots of all (apps and computer), only with what appears to be worsening performance. Similarly, I have run anti virus, cleanup, and non-essential file removal all without any positive results?

Ultimately, when I open Firefox on the iMac, I am looking at the opening (blank)Tab, and when I request any search, it just sits there...

Because the program appears to be operating correctly on the MacPro13 (this computer), the problem obviously exists on the main (iMac) computer but I cannot figure out exactly what is causing it, and how to eliminate it?

If I completely remove it from the iMac's HD, will downloading a new copy remove all saved tabs, settings, etc. (basically, starting anew)?

I have random Tab crashes in Firefox when running UI tests with TestComplete. TestComplete proviedes a dmp file. After analyzing with WinDbgPreview it provides an error with the xul.dll:

Attempt to read from address ffffffffffffffff

PROCESS_NAME: firefox.exe

READ_ADDRESS: ffffffffffffffff

ERROR_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%p verwies auf Arbeitsspeicher bei 0x%p. Der Vorgang %s konnte im Arbeitsspeicher nicht durchgef hrt werden.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: ffffffffffffffff

IP_ON_STACK: +0 00000004`08bfd328 a807 test al,7

FRAME_ONE_INVALID: 1

STACK_TEXT: 00000004`08bfd190 00000004`08bfd328  : 00000004`08bfd328 00000000`80004005 00000000`0000000b 00000000`ffffffff : xul+0x12c298 00000004`08bfd198 00000004`08bfd328  : 00000000`80004005 00000000`0000000b 00000000`ffffffff 00000131`e0fece38 : 0x00000004`08bfd328 00000004`08bfd1a0 00000000`80004005  : 00000000`0000000b 00000000`ffffffff 00000131`e0fece38 00000004`08bfd328 : 0x00000004`08bfd328 00000004`08bfd1a8 00000000`0000000b  : 00000000`ffffffff 00000131`e0fece38 00000004`08bfd328 00000131`e0a22260 : 0x80004005 00000004`08bfd1b0 00000000`ffffffff  : 00000131`e0fece38 00000004`08bfd328 00000131`e0a22260 00000000`00000000 : 0xb 00000004`08bfd1b8 00000131`e0fece38  : 00000004`08bfd328 00000131`e0a22260 00000000`00000000 00001bab`405866c0 : 0xffffffff 00000004`08bfd1c0 00000004`08bfd328  : 00000131`e0a22260 00000000`00000000 00001bab`405866c0 ffffffff`ffffffff : 0x00000131`e0fece38 00000004`08bfd1c8 00000131`e0a22260  : 00000000`00000000 00001bab`405866c0 ffffffff`ffffffff 00000131`e0a22268 : 0x00000004`08bfd328 00000004`08bfd1d0 00000000`00000000  : 00001bab`405866c0 ffffffff`ffffffff 00000131`e0a22268 00000004`08bfd560 : 0x00000131`e0a22260

STACK_COMMAND: ~0s; .ecxr ; kb

SYMBOL_NAME: xul+12c298

MODULE_NAME: xul

IMAGE_NAME: xul.dll

FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_xul.dll!Unknown

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 113.0.0.8524

FAILURE_ID_HASH: {52fb3732-4505-68ab-d740-b92ea07f3aaa}

Followup: MachineOwner

I have A LOT of problems with FF since the last couples of updates. It started around two months ago and after one of the updates (and FF has constant updates which is pretty annoying) the browser immediately starting getting really slow and buggy. The browser keeps crashing constantly, is slow, loading websites end in "network cannot be found" notices and you need to reload pages all the time to get them to load, videos play in the background by themselves on saved tabs without being activated or started.... The redesign of the menu some time back, btw, have gone to worse as it's now more difficult to find the active tab than before.

I've followed all instructions to try and resolve it and nothing works. I have no virus or downloads on the system so this is not the cause. Plugins activated or not activated makes no difference. Changing settings in FF to whatever suggested makes no difference, using about: to change settings makes no difference.

The browser has really turned almost unusable.

Hello,

I rebooted my Mac and all of sudden I can't get to any websites using Firefox. I'm using Chrome now so I can work. However, my preference is to use FF. Can someone please help me?

Thanks, -Jerome

Hi,

If Enhanced Tracking Protection is enabled, our Zendesk support widget does not work (`The resource at “<URL>” was blocked because content blocking is enabled.`).

But the support widget is clearly not a third-party advertising or analytics site.

Is it possible to include a domain of our support Zendesk widget to Firefox white list?