Firefox Community Forum

I´m really sorry it had to come to this. I used Firefox for decades. And I think it´s important to have another engine next to google.

But. Firefox consistently loose my opened tabs. I´m not on my desktop just like once per week, and each time I open firefox, it is updated, and clean, and today I can´t open any history. I can probably reopen closed things, but not OPENED while closed last time. This has been really last drop, I´m tired of opening everything again, finding what was there. It was there for a purpose. So. bye bye, and I´ll go download something working ... like brav or duckduckgo. Not happy about this, but I don´t see another choice.

i reset my pc because i had malware on it and when i logged onto firefox with my new reseted pc all my saved passwords/usernames were gone after a certain date is there a way to get back any of these usernames/passwords

Firefox on desktop crashed. When it crashed, it deleted the Google email account I use to login for many sites. When I tried to retrieve that account, Google responded that it is deleted and the name cannot be reused.

Is there any way to resurrect a session from, say, 5 hours ago.

hi there,

so i use tab groups extensively, for example I'm a freelancer working for many clients on many projects per client, so I open a group per project and have windows with stacks of groups and then just dip into the stack as needed for whatever I'm working on that moment.

Usually I'm good about closing firefox down so it remembers my tab groups the next time I boot (my mac OS Tahoe). However I was trouble shooting a piece of hardware that required me restarting the mac many times in a row and once it was all done about 6 restarts later, my windows with stacks of tabs were gone. Firefox had remebered some groups, but lost 70% of my tab groups, which is just a huge waste of time, I'm never going to go back and re-open tabs from months ago i.e. I can't remeber what i was browsing for which is why I save tab groups duh, so I just need this to be more robust.

Please write a big fat file of every group somewhere and make it recall the damn list on next boot, or 20 boots later. The only way it should delete a group is if I manually decide I don't need it any more and purge it from my library.

Just having the history is super useless, I'm not gonna waste more than 10 seconds looking at the thousands of tabs in my history trying to recreate my groups, just no way, I have to move fast I'm always on deadline.

Please and thanks!

I've spent decades developing my bookmarks. Now they're gone and I want them back. No complicated steps to edit profile, etc should be necessary. I don't have time for that. Just restore them, please.

i have setup mozilla blue star and saved into other bookmarks the ffox tab docs that ai worked on with gemini ai. now when i try and open the docs from the other book marks they will not open. what has gone wrong and can i get a copy and save these docs? i can see the tags and google links but cannot open etc. i am desperate as it has taken a few weeks to get this information together. Thankyou!

I made 2 copies of the Firefox backup folder on a Win 10 computer and haven't been able to restore either to a Win11 computer. The error message is "This file isn’t working. Try picking a different file." The Win 10 computer had a later version of Firefox than is on the Win 11 computer but was not the most recent version available.

Any ideas for installing the backup file or for a work around so I have my most recent profile data, bookmarks and passwords on the Win 11 computer?

Hello,

I recently opened Firefox and noticed that all my data (bookmarks, saved passwords, and history) is completely gone. I didn't make any changes or delete anything myself.

Could you please help me understand what happened and how I can recover my lost data?

Thank you.

Hello,

I had an active Pocket account linked via my Mozilla Account prior to Pocket's service shutdown. Unfortunately, I was unable to export my saved links and reading list during the automated export window.

Since the original export tool at getpocket.com/export is no longer active, could someone from the support team or staff advise:

Is there still an internal procedure, backup archive, or privacy compliance form available to retrieve an export (CSV/HTML) of saved items?

What is the correct official support or contact channel for account data retrieval inquiries now that direct email addresses are unreachable?

I can provide my registered email and account details privately upon request by an official moderator or support staff member.

Thank you for your guidance.

Hallo Kundenservice, ich mein Betriebssytem Windows 10 Pro neu Installiert. Bevor ich das gemacht habe ich das Profil das dort unter User\AppData\Roming\Mozilla\Firefox\Profiles gespeichert warkomplett auf einen USB-Stick gespeichert. Nun habe ich Probleme dieses Profil wiederherzustellen. Ich habe zwar ein Konto bei Ihnen, und aus den ganzen Anleitungen zur Wiederherstellung von Profilen werde ich leider nicht schlau, wie ich ein gespeichertes Profil wiederherstellen kann. Können Sie mir wenn möglich eine schritt für Schrittanleitung geben wie diese Problem beheben kann? Für eine schnelle Rückmeldung wäre ich dankbar.

Mit freundlichen Grüßen

Uwe Barhorst