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two-factor support incorrect two-step authorization code from Googel auth error

I can't set up two-factor authorization I get the error stated in the Subject line. Any help would be greatly appreciated

Asked by Colleen Pridemore 2 เดือนก่อน

Last reply by Ady 3 สัปดาห์ก่อน

Decryption tool for passwords in Firefox

Back in November 2023 I had the misfortune of a software engineer not doing his job correctly and he reinstalled the OS on my laptop instead of repairing some software th… (อ่านเพิ่มเติม)

Back in November 2023 I had the misfortune of a software engineer not doing his job correctly and he reinstalled the OS on my laptop instead of repairing some software that wasn't functioning correctly. Mercifully, I have had Microsoft support working on recovering my data, which has proved a tremendous task. 4 months and counting.


We have now finally managed to recover my passwords for my browsers, but they are encrypted. Microsoft Support have therefore asked if Mozilla do a decryption tool as they cannot open the file without it being decrypted first. If I was using Microsoft Edge, they would have been able to assist as that is a Microsoft product, but as Firefox is a third party application, they've asked for assistance. By the way, these are NOT scammers or hackers 'helping' me, but Microsoft support and I get everything emailed about our support etc.

Thanks in advance.

Asked by darrenallen73 3 เดือนก่อน

Last reply by TechHorse 1 เดือนก่อน

You've compromised the passwords yourself

Hi Every single one of my passwords is compromised according to you. Therefore I think the data breach is with Firefox . I have set up several unique passwords recently -… (อ่านเพิ่มเติม)

Hi Every single one of my passwords is compromised according to you. Therefore I think the data breach is with Firefox . I have set up several unique passwords recently - how are they breached so soon? And why every single one. It is very suspicious. Regards Caroline

Asked by cazzyguy 1 เดือนก่อน

Last reply by jscher2000 - Support Volunteer 1 เดือนก่อน

What and where is my Security Key and how do I touch it?

Please see the attached image. Firefox believes I have a security key. What is a security key? Where do I find it? Why does Firefox think I have one? And why is the… (อ่านเพิ่มเติม)

Please see the attached image.

Firefox believes I have a security key.

What is a security key? Where do I find it? Why does Firefox think I have one?

And why is there no helpful information to explain this confusing UX?

Asked by kurrent93 1 เดือนก่อน

Last reply by zeroknight 1 เดือนก่อน

location permission

I have been dealing with https://www.mynylottery.org/portal/ for weeks trying to get their software to recognize my location, required to place subscriptions on their sit… (อ่านเพิ่มเติม)

I have been dealing with https://www.mynylottery.org/portal/ for weeks trying to get their software to recognize my location, required to place subscriptions on their site. I have switched off every safety and restriction in settings to open the computer to their search for my location. I finally got them on the phone and they told me that for a reason they don't understand, Firefox is the only browser that is currently giving them problems. It refuses to allow them to pinpoint location of the connecting computer either via wi-fi or ethernet connection. Please provide some guidance and if necessary, contact the NYS lottery to solve the problem.

David Campbell

Asked by weary 2 เดือนก่อน

Last reply by zeroknight 2 เดือนก่อน

Google Identity Services to FedCm migration

As third parties cookies will going to be blocked and Google is migrating their identity services to fedcm but currently fedcm is not supported by Mozilla so what will be… (อ่านเพิ่มเติม)

As third parties cookies will going to be blocked and Google is migrating their identity services to fedcm but currently fedcm is not supported by Mozilla so what will be the solution for one tap sign in using google on Mozilla?

Asked by naveenkumar2 2 เดือนก่อน

Last reply by zeroknight 2 เดือนก่อน

AutoPlay Videos on websites not being blocked

On major websites such as espn.com, when on a webpage with a video, the video autoplays despite the settings area of my browser is set up as block audio and video as the … (อ่านเพิ่มเติม)

On major websites such as espn.com, when on a webpage with a video, the video autoplays despite the settings area of my browser is set up as block audio and video as the default for all websites. espn.com is not listed in the area below that setting for exceptions.

It is both distracting and annoying since this problem has been ongoing for months despite using the latest browser and triple-checking my settings to ensure my settings are properly selected.

I want to come to any page with a video and be forced to press the play button if I want to view it and not have to click in the box to stop it. Thankfully there is no problem with the audio as it is always muted, but I want the full desire of block audio and video to be enabled.

Thank you.

Asked by LionUser2024 2 เดือนก่อน

Last reply by zeroknight 2 เดือนก่อน

Unable to use FIDO2 (OnlyKey) with Firefox after update

Before updating Firefox to 123.0.1 (64-bit) + MacOS Sonoma, I could use FIDO2 on OnlyKey and login to my proton mail. Now, however something has changed on Firefox that I… (อ่านเพิ่มเติม)

Before updating Firefox to 123.0.1 (64-bit) + MacOS Sonoma, I could use FIDO2 on OnlyKey and login to my proton mail. Now, however something has changed on Firefox that I get presented with two prompts to touch my usb key, but the key itself doesn't respond to the second prompt and login fails.

I first get this prompt as before. I select 'Authenticate' and would be presented with the second picture. Since my key is not expecting to be touched, nothing happens when I touch it and login fails with the message displayed in the last picture.

Asked by Robel Yemane 3 เดือนก่อน

Last reply by Blake Johnson 2 เดือนก่อน

How do I change my mail settings to TLS2?

I keep getting this message from Network Solutions when I try t read my webmail. We’ve determined that you are connecting to your email using an unencrypted client connec… (อ่านเพิ่มเติม)

I keep getting this message from Network Solutions when I try t read my webmail. We’ve determined that you are connecting to your email using an unencrypted client connection and your data is not safe. Where in Firefox can I make the changes?


This security update requires all email server connections to use an encrypted connection. We will make the switch to require encrypted connections on April 4th, 2024.

What does this mean for you? Read on to learn about the important actions you need to take to make sure your email stays safe and secure.

IMPORTANT! Actions that you need to take before April 4th, 2024:

   When setting up your email in a third-party client, you are now required to enable Outgoing Server (SMTP) authentication and SSL/TLS. This ensures a secure connection when you log in to your email. Learn more about these steps here.
   Set up or update your email account on your device using the server settings as shown below:
       Incoming Mail Server:
           POP3: netsol-pop-oxcs.hostingplatform.com
           Port: 995
           IMAP (Recommended): netsol-imap-oxcs.hostingplatform.com
           Port: 993
       Outgoing Mail Server:
           SMTP: netsol-smtp-oxcs.hostingplatform.com
           Port: 587
       Username - Your full email address, for instance, help@example.com
       Password - The password you set for your mailbox
   Review this list of mail clients that do not support TLS 1.2 (If you are using any of these mail clients, you will need to update to a newer version or use webmail to access your email)
       Outlook® 2007
       Outlook 2010
       MacMail on MacOS 10.8 or before
       Windows 7
   Review this list of Operating Systems that support TLS 1.2 (If you are using an older version, you will need to update to a newer version as listed below)

Operating System TLS 1.2 Supported OS versions Android Mobile Android 5 and newer iOS Mobile iOS 9 and newer Windows Phone Windows 8.1 and Windows 10 Windows Desktop Windows 8 and newer Mac OS Desktop Mac OS X 10.11 and newer


Please visit our Help Center for more detailed instructions.

Note: This security update requires action if you use an email client application to send and receive your email on an Apple, Windows-based PC, or Android device. Webmail Access will still be available.

Asked by schneid811 2 เดือนก่อน

Last reply by zeroknight 2 เดือนก่อน

insecure website unblock

I read a few posts and it is all gobbledy gook. Can someone answer y/n to the following is their a SIMPLE way to unblock Free-Sudoku.com which I have been using for year… (อ่านเพิ่มเติม)

I read a few posts and it is all gobbledy gook. Can someone answer y/n to the following is their a SIMPLE way to unblock Free-Sudoku.com which I have been using for years? Is there a simple way to turn off all the security stuff so I don't have to waste hours trying to find a solution? Is there a simple way to ask a question to get a meaningful answer without all the flak that means nothing to an average user? Does anyone at Firefox care about the average guy trying use his browser without unnecessary security lockdowns? If anyone can answer yes to these questions, perhaps you can give me a dumbed down version of the simplified questions. I just want to play sudoku from free-sudoku.com all I get is a lock with a bar through it. on the U'RL box. It just started 3 days ago after years of non-interference. When I click on the lock I don't have an unblock button in the popup. Why does firefox just put one there instead of just an arcane hours long wild goose chase to look for non-solutions. Yeah, I am frustrated over unilateral browser lockdowns.

Asked by nijoani 2 เดือนก่อน

Last reply by jscher2000 - Support Volunteer 2 เดือนก่อน

Why the HELL did all of ANOTHER PERSON'S passwords show up in my account and MY passwords disappear?!

I have zero clue how 150+ of my mother's passwords suddenly appeared in my account. Further, why the hell many of my passwords are now GONE! My mother has not used Fire… (อ่านเพิ่มเติม)

I have zero clue how 150+ of my mother's passwords suddenly appeared in my account. Further, why the hell many of my passwords are now GONE! My mother has not used Firefox in ages and there is ZERO reason her Google Garbage should be anywhere NEAR my Firefox account. I have been using Firefox since my early teens but I will sure as hell jump ship if there is not a damn good explanation and fix for this utter BS!!!!!

Asked by NC 2 เดือนก่อน

Last reply by cor-el 2 เดือนก่อน

add JPG, JPEG Content Type, Actions

I am running Firefox ver 123.0.1 (64-bit) on Windows 10. Unsdersatand that there is built-in support for certain media like common images (JPG, JPEG, GIF, PNG). But I g… (อ่านเพิ่มเติม)

I am running Firefox ver 123.0.1 (64-bit) on Windows 10. Unsdersatand that there is built-in support for certain media like common images (JPG, JPEG, GIF, PNG). But I go to Menu Bar and select Tools > General > Applications > Content Type and I do not find a media type for JPG, JPEG. Is there a way to add JPG, JPEG Content Type? Actions?

Asked by pvedwards54 2 เดือนก่อน

Last reply by cor-el 2 เดือนก่อน

How do I turn off your firewall?

I am sick and tired of Firefox denying me access to common store websites. How do I turn off your firewall? I want to shop on Lowes.com and I cannot get access. Firefo… (อ่านเพิ่มเติม)

I am sick and tired of Firefox denying me access to common store websites. How do I turn off your firewall? I want to shop on Lowes.com and I cannot get access. Firefox is proving recently to be more of a problem than an asset.

Asked by janetinlargo 2 เดือนก่อน

Last reply by zeroknight 2 เดือนก่อน

Saving username

When I sign in to my bank, placing the cursor in the username box produces a number of username options, including the actual unsername and other mistyped ones from previ… (อ่านเพิ่มเติม)

When I sign in to my bank, placing the cursor in the username box produces a number of username options, including the actual unsername and other mistyped ones from previous login efforts. I don’t want any unsername prompts. I went to Passwords in Firefox and made sure to remove the bank as a site to retain and offer such information when signing into that account. I continue to receive these username prompts. This doesn’t happen with other accounts. I cannot track down where that username information resides, how to remove it, and how to prevent Firefox from retaining this username information for this bank account.

Asked by g.watson2 2 เดือนก่อน

Last reply by cor-el 2 เดือนก่อน

Primary Passwords

I set up a Primary Password, but I can easily get around it by clicking 'cancel' then clicking 'home' icon. then I can get into ANY of the links. For others who have acc… (อ่านเพิ่มเติม)

I set up a Primary Password, but I can easily get around it by clicking 'cancel' then clicking 'home' icon. then I can get into ANY of the links. For others who have access to my computer NOT having that access is Exactly why I set up Primary password in the first place. Surely there must be a way to fix this???? haas2128@comcast.net Thanks. Tony

Asked by haas2128 2 เดือนก่อน

Last reply by zeroknight 2 เดือนก่อน

Mozilla log in

Hey I registered for sync Mozilla. After each lunch I have message windows pass code...Its really irritating me. How to leave passcode (becouse I want to protecs my pass… (อ่านเพิ่มเติม)

Hey I registered for sync Mozilla. After each lunch I have message windows pass code...Its really irritating me. How to leave passcode (becouse I want to protecs my passcodes manager settings ) and have turned on passcode windows just when I need pass code manager. Please fix it at next updates

Asked by Paul Kutskir 3 เดือนก่อน

Last reply by cor-el 2 เดือนก่อน