ฟอรั่มสนับสนุนของ Firefox

I wanted to provide an update for a closed thread I opened ~3 months ago. That topic can be found here:

https://support.mozilla.org/en-US/questions/1384191#question-reply

UPDATE I reinstalled Windows - "downgrading" to Windows 10 - same problem; videos of any sort from any source did not play in Firefox, sound or anything.

Firefox now plays videos after navigating to the .exe file, turning on "Windows Compatibility Mode", and setting it to Windows 8.

BE NICE? Are you kidding me? I have asked for help on this issue NUMEROUS times and NO ONE has ever responded to this problem. I'm Past Being Nice!

DO YOU SEE THE INFORMATION ATTACHED? It is WRONG and has been WRONG for months and months, but no one wants to address the issue. Most of you simply IGNORE this information and I'm guessing you don't know how to correct it.

First of all, I DO NOT have Windows 8, I've never had Windows 8 or any derivation of Windows 8 on this PC or any other ELECTRONIC device I have now or in the past, EVER! One day I turned on my PC checked for updates and to my HORROR this is what I found.

The latest information you have assigned to me is THUNDERBIRD, DON'T know what it is or why I have it listed as something I use, I Don't.

WHAT version are we on anyway????????????

Firefox is the WORST browser I have EVER used. Whenever I have a problem you respond with some ridiculous IT jargon and I'm supposed to fix it and there are so many problems I can't even begin to count them. YOU EXPECT EVERYONE to know how to program, understand programming jargon, and simply fix YOUR problems. What you need is a SUPPORT phone number for those of us who are not as SMART as you. Yeah, yeah I know your all volunteers, MAYBE it's time you hired people who know what they are doing and can speak to people in a language that is UNDERSTANDABLE to most of us in the REAL WORLD!!!!!!

Fix this problem. I want it fixed, not by ME by YOU folks at Firefox before I transfer all of my files to my new PC.

OH, I know EXACTLY what your response is going to be; You're going to waste my time with a million questions that have NOTHING to do with anything, then you'll want me to try this or that or the other thing while you CROSS YOUR FINGERS and hope that I can fix it! DO NOT DO THAT, or you will simply IGNORE my question which is what MOST EVERYONE in your organization does. REALLY, they simply pretend I haven't asked this question.

GET with the program and figure out HOW TO SERVE regular everyday people who use your product. I've read too many articles about problems that you continue to have without resolution, and the numbers of people leaving FIREFOX.

I WOULD HAVE to say, YOU HAVE A PROBLEM! I don't care if you use volunteers or not, what I care about is communication that makes sense to me, NOT to you. When I read your articles that are supposed to CLEAR up the issue and then you name those volunteers who wrote the article, am I impressed? Only in the sense of the stupidity of your idea of HELP!

STOP WITH YOUR educated guesses about my BROWSER, this is just another way of AVOIDANCE FOR YOU! If NO ONE in your organization will even address this issue you couldn't possibly know ANYTHING!

Most Sincerely, Rhonda Caywood

in the autoplay box in settings my allow camera and microphone is showing but there is nothing typed in the box e.g. facebook. how do i get facebook typed in there because when i use facetime on facebook, i cannot hear or see anyone even though both my camera and microphone are on

I'm just reinstall my windows 8. But, i don't know why the firefox appearance are weird and difficult to used because of the appearance. What should i do? Nb: It looks normal on "troubleshoot mode".

Win8 OS is not working properly: power off function will not work,have to unplug to turn off; unable to access OS section that allows to access devices,files,etc. and problems adding up.

Today I downloaded the latest Firefox upgrade and got a flaming orange toolbar which is difficult to read. Troubleshooting the issue by browsing the internet, I tried several things I don't remember, and also clicked on the DuckDuckGo privacy tab when that option came up. I was unable to change the color of the tab but then suddenly got a gray screen with all gray tabs. There is no color.

It is not a Microsoft issue, as I have tried rebooting several times and always get a color screen at the reboot. But when the page starts loading, all the icons are gray. I tried a system restore but after a long reboot got a message that the restore was unsuccessful because apparently blocked by my security software (Webroot). The advice was to temporarily disable Webroot but when I go into my apps, the only option is to uninstall and I am hesitant to do that because I don't know if I can quickly reinstall it without having to call Webroot customer service.

At this point I can't figure out what to do. Can you help without my having to reset everything? I always keep a lot of windows open which is one feature I like about Firefox, and really don't want to have to reconstruct all those pages.

I will appreciate your help in solving this problem, which I think is a software issue and possibly related to some things I might have clicked while trying to change the toolbar color.

I recently had to restore my computer. Doing that I have to get the new firefox which I now have version 102. Updates disabled instantly. I was on version 88. On version 88 this feature was not on it and version 102 now has this feature and I do not like it.

The feature I am talking about is if you open the downloads panel and view the downloads list and right click on one of the downloaded files in list there is now an option to Delete. I accidentlly hit this and thought it was just deleting it from downloads panel. Nope it deletes it from computer permanently, not even to recycle bin. Click Delete its gone for good until download it again.

And this delete option is right above the option remove from history, which I use a lot.

So I want to know how to disable this delete option? Thanks

Hello, jscher2000

I believe the last communication we had was on July 28, 2022. I had my last message pulled up and now I don't know where it is.

You had asked me the number of Profiles I had and if I remember correctly it was 8 or 9 not all active. The other big problem that still will not go away is attached and I hope you are able to open this attachment. I cannot open Firefox without this message coming up and now it's appearing on other screens.

Can you see the screen below that states "We've made some educated guesses about your current browser". Somehow, my information was changed to OS 8. I have never in my life used that OS, nor I have used 8.1. I have tried to change it back to Windows OS 10, but it seems to prefer 8. How do I fix that problem.

So, I read in an email I receive quite often that Firefox had updated to OS 104, mine did not change on August 23rd and my settings suggest it should have change since it's set to update automatically. I manually updated a couple of hours ago.

Now since I'm updated to OS 104 is there anything I need to do to make sure that the previous update isn't going to mess up, like it usually does, or do I need to uninstall something or another, do some magic tricks, or stand on my head?

I would appreciate your continued help. I have no idea where the email that I sent to you regarding the number of profiles I have, but I did see it as I was try to slug through this system of emails trying to find you and your last response to me on July 28th. If you can find that you will also find my answer to your question.

Thank you, Rhonda

Have a problem to use Mozilla / Firefox as my main browser for all email and web browsing or all activities. Tried to go into "setting" to "recall the browser" but unsuccessful

If clearing history & deleting everything, wouldn't i lose items i want to keep ? I usually go through, deleting one item at a time, so as not to lose everything. This can take awhile ! What am I doing wrong ? I really like Firefox, by the way. I feel 'safe' using it, like the features, just everything about it !

Windows Edge has taken over as my browser. How do I get firefox to be my browser by default? I have tried many times but the box to delete windows edge is greyed out. Please help