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Firefox crashing when attempting to play video or audio files

  • 6 การตอบกลับ
  • 0 คนมีปัญหานี้
  • 2 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย it4lysfinest

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Firefox repeatedly crashes when attempting to play video or audio files of whatever type, in every web page.

I.e., just opening a YouTube page without playing the video is fine, but when I click on Play, it instantly crashes.

Here are all the error reports which I stumbled on, and which I submitted:

bp-50214dc6-3080-481e-ab76-a195f0230607 bp-89b3b226-2a57-4700-ac38-ea15b0230607 bp-ba8a96ea-deb1-42fa-acbe-34d490230607 bp-d2ad8f14-9d03-4774-824b-563690230607 bp-922b6505-b790-452d-9cf7-02ebb0230607 bp-5340f687-bf68-4960-a2fd-638c60230607 bp-27b47181-1a07-426c-be4b-b55060230607

I'm running AntiX Linux 22 32-bit on this hardware:

AMD Athlon XP 2400+ (2.0 GHz) ECS Elitegroup K7VZA rev. 3.0 with VIA KT133A (VT8363A) / VT82C686B chipset and VIA VT82C686 AC97 Audio, at this link are all the technical details: https://soggi.org/motherboards/ecs-elitegroup/K7VZA-3.0.htm 3x generic 256 MB PC-133 SDRAM sticks ATI Radeon 9200 PRO / 9250 1x Maxtor 91531U3 14 GB IDE drive 1x CD/DVDW TS-H552U DVD drive 1x Realtek RTL-8185 IEEE 802.11a/b/g Wireless LAN 1x Realtek RTL-8100/8101L/8139 PCI Fast Ethernet Adapter 2x USB 2.0 PCI expansion cards with 5 ports each, NEC uPD72010x USB 2.0 Controller (nothing connected at the moment) 1x Adaptec SCSI PCI controller with LSI 53c860 chip (not used, not connected to anything at the moment) Generic PS/2 keyboard and mouse

If more detail is needed, I can provide the full output of inxi -zv8 and lshw

Firefox repeatedly crashes when attempting to play video or audio files of whatever type, in every web page. I.e., just opening a YouTube page without playing the video is fine, but when I click on Play, it instantly crashes. Here are all the error reports which I stumbled on, and which I submitted: bp-50214dc6-3080-481e-ab76-a195f0230607 bp-89b3b226-2a57-4700-ac38-ea15b0230607 bp-ba8a96ea-deb1-42fa-acbe-34d490230607 bp-d2ad8f14-9d03-4774-824b-563690230607 bp-922b6505-b790-452d-9cf7-02ebb0230607 bp-5340f687-bf68-4960-a2fd-638c60230607 bp-27b47181-1a07-426c-be4b-b55060230607 I'm running AntiX Linux 22 32-bit on this hardware: AMD Athlon XP 2400+ (2.0 GHz) ECS Elitegroup K7VZA rev. 3.0 with VIA KT133A (VT8363A) / VT82C686B chipset and VIA VT82C686 AC97 Audio, at this link are all the technical details: https://soggi.org/motherboards/ecs-elitegroup/K7VZA-3.0.htm 3x generic 256 MB PC-133 SDRAM sticks ATI Radeon 9200 PRO / 9250 1x Maxtor 91531U3 14 GB IDE drive 1x CD/DVDW TS-H552U DVD drive 1x Realtek RTL-8185 IEEE 802.11a/b/g Wireless LAN 1x Realtek RTL-8100/8101L/8139 PCI Fast Ethernet Adapter 2x USB 2.0 PCI expansion cards with 5 ports each, NEC uPD72010x USB 2.0 Controller (nothing connected at the moment) 1x Adaptec SCSI PCI controller with LSI 53c860 chip (not used, not connected to anything at the moment) Generic PS/2 keyboard and mouse If more detail is needed, I can provide the full output of inxi -zv8 and lshw

การตอบกลับทั้งหมด (6)

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it4lysfinest said

Firefox repeatedly crashes when attempting to play video or audio files of whatever type, in every web page. I.e., just opening a YouTube page without playing the video is fine, but when I click on Play, it instantly crashes. Here are all the error reports which I stumbled on, and which I submitted: bp-50214dc6-3080-481e-ab76-a195f0230607 bp-89b3b226-2a57-4700-ac38-ea15b0230607 bp-ba8a96ea-deb1-42fa-acbe-34d490230607 bp-d2ad8f14-9d03-4774-824b-563690230607 bp-922b6505-b790-452d-9cf7-02ebb0230607 bp-5340f687-bf68-4960-a2fd-638c60230607 bp-27b47181-1a07-426c-be4b-b55060230607 I'm running AntiX Linux 22 32-bit on this hardware: AMD Athlon XP 2400+ (2.0 GHz) ECS Elitegroup K7VZA rev. 3.0 with VIA KT133A (VT8363A) / VT82C686B chipset and VIA VT82C686 AC97 Audio, at this link are all the technical details: https://soggi.org/motherboards/ecs-elitegroup/K7VZA-3.0.htm 3x generic 256 MB PC-133 SDRAM sticks ATI Radeon 9200 PRO / 9250 1x Maxtor 91531U3 14 GB IDE drive 1x CD/DVDW TS-H552U DVD drive 1x Realtek RTL-8185 IEEE 802.11a/b/g Wireless LAN 1x Realtek RTL-8100/8101L/8139 PCI Fast Ethernet Adapter 2x USB 2.0 PCI expansion cards with 5 ports each, NEC uPD72010x USB 2.0 Controller (nothing connected at the moment) 1x Adaptec SCSI PCI controller with LSI 53c860 chip (not used, not connected to anything at the moment) Generic PS/2 keyboard and mouse If more detail is needed, I can provide the full output of inxi -zv8 and lshw

UPDATE: it seems like I can't even print a page to PDF, as soon as I select the Print option, the tab crashes; here are other two crash reports concerning this issue:

bp-a227d3d3-39dc-496d-ae4e-f7b7d0230607 bp-a85e9152-de06-4402-a76f-6725b0230607

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What Linux (32-bit or 64-bit) OS are you running as I'm not familiar with the OS reported in the crash reports.

OS : antiX
OS Version : 4.9.0-326-antix.1-486-smp #2 SMP Fri Aug 26 18:47:43 EDT 2022

There are no symbols available for the Firefox version you use, so there is not possible to determine what the crashes are about.

The reports show:

GraphicsCriticalError: [0][GFX1-]: Unrecognized feature ACCELERATED_CANVAS2D (t=177.99)

You can try Firefox from the official Mozilla server if you currently use a version from the repositories of your Linux distribution to see if it behaves differently. You can either use the current 102.12.0 ESR version or the current 114.0 release with a new profile.

Verify that you meet the System Requirements (GTK+ and GLib) for the current Firefox release.

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Hi cor-el, and thanks for your help, I stated before that I currently use AntiX Linux 22 32-bit, which is the latest version of AntiX, available here: https://antixlinux.com/download/

I'm forced to use this lightweight distro as the machine is quite old and powerless, as you can see from the stats posted before; the distro itself is based on the Stable branch of the current Debian version (Debian 11 Bullseye), I just ran apt update and all packages are up to date; Firefox version is 102.11.0esr (32 bit) which comes preinstalled with the OS and gets its updates via the distro's repositories (it uses the Debian Bullseye repos and MX Linux's repo).

Taking a look at Firefox 102.11.0esr requirement's psge, here: https://www.mozilla.org/en-US/firefox/102.11.0/system-requirements/ under the Windows secion, it seems like a requirement is to have SSE2 instructions on the CPU, which my CPU doesn't; probably the same requirement applies also for Linux and if this is the case, I'm done for; but under the Linux section the following is stated:


   Firefox will not run at all without the following libraries or packages:
       glibc 2.17 or higher
       GTK+ 3.14 or higher
       libdbus-glib 0.6.0 or higher
       libglib 2.42 or higher
       libstdc++ 4.8.1 or higher
       libxtst 1.2.3 or higher
       X.Org 1.0 or higher (1.7 or higher is recommended)
   For optimal functionality, we recommend the following libraries or packages:
       DBus 1.0 or higher
       NetworkManager 0.7 or higher
       PulseAudio


So I'm gonna try and check via 'apt list --installed' if all the required packages are installed and up to date, if they are not, I'm gonna install them; do you think it's a smart move to attempt? Or should I try to directly install one of the Firefox versions you mentioned before?

All the best, and thanks again

เปลี่ยนแปลงโดย it4lysfinest เมื่อ

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SSE2 is under the Recommended Hardware, so this is not mandatory. To be able to tell more you would have to install a Firefox version from the Mozilla server like I wrote above as there is no cross reference data available for your build (everything is red if you inspect a crash report, indicating that symbols are missing).

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Hi cor-el, thanks and sorry for the late reply,

I'm gonna follow your advice, and install Firefox directly from Mozilla site, after removal of the current version.

I'll keep you updated with new crash reports if it crashes again, and if it doesn't, I'll let you know.

Regards

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Hi cor-el,

tried doing what you suggested and I downloaded Firefox 114 directly from the Firefox download page, but when running it as per instructions given on the site (after moving to the correct folder, and creating symlink to the binary file) it gives me out this error (in the terminal window I used to launch it):

This browser version requires a processor with the SSE2 instruction set extension. You may be able to obtain a version that does not require SSE2 from your Linux distribution.

Then I started googling " firefox SSE2 instructions" and it emerged that the last version that does not require SSE2 instructions is Firefox 52 ESR, released in March 2017, as opposed to what you said (SSE2 is under Recommended hardware, thus not being mandatory); other people experienced random crashes on AMD Athlon computers similar to mine, so I deduct there is nothing else to do about it, if I'm not mistaken.

If there's not another solution you are aware of, I think this PC is headed to the scrap yard real soon...

Will be waiting for your reply, thanks anyways for the help.

Regards