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unable to play videos on BBC website

  • 3 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 2 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย FredMcD

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Hi all, I am unable to view videos hosted on the BBC.co.uk website. I get sound, just no image.

Any thoughts or do i move to Chrome/Edge?

Cheers

Hi all, I am unable to view videos hosted on the BBC.co.uk website. I get sound, just no image. Any thoughts or do i move to Chrome/Edge? Cheers

การตอบกลับทั้งหมด (3)

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https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version?

Version 96.0, first offered to Release channel users on January 11, 2022 Version 96.0.1, first offered to Release channel users on January 14, 2022


https://support.mozilla.org/en-US/questions/1359657#answer-1463359 and updated to 95.0. . . . I finally found where the plugin "Widevine Content Decryption Module provided by Google Inc." was not updating to the newest version of December 1, 2021. Ver #4.10.2391.0

cor-el; Make sure you have the latest Widevine version. You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.

You can possibly check the XHR requests in the Browser Console if this doesn't work.

มีประโยชน์หรือไม่

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Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

มีประโยชน์หรือไม่

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มีประโยชน์หรือไม่

ถามคำถาม

คุณต้องเข้าสู่ระบบบัญชีของคุณเพื่อตอบกลับโพสต์ โปรดเริ่มคำถามใหม่ หากคุณยังไม่มีบัญชี