ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Background color of all of my charts just changed. Many dashboard pages affected.

  • 4 การตอบกลับ
  • 2 คนมีปัญหานี้
  • 14 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย FredMcD

more options

I build dashboards in Oracle OBIEE 11G. There are many pages and reports that include charts. The background on every chart just turned from white to a medium-dark grey in Firefox, rendering them unreadable. This did not occur in Chrome or IE. Even if I do adjust the chart color settings from "default" to white, a grey frame remains.

I build dashboards in Oracle OBIEE 11G. There are many pages and reports that include charts. The background on every chart just turned from white to a medium-dark grey in Firefox, rendering them unreadable. This did not occur in Chrome or IE. Even if I do adjust the chart color settings from "default" to white, a grey frame remains.

วิธีแก้ปัญหาที่เลือก

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

อ่านคำตอบนี้ในบริบท 👍 1

การตอบกลับทั้งหมด (4)

more options

These charts are rendered in Adobe Flash 23.0.0.205

more options

วิธีแก้ปัญหาที่เลือก

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

more options

This fixed it! Thanks. Now I just have to share it with 300 users.

more options

Glad to help. Safe Surfing.

If it does come back, please post a new question.