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why aren't my devices browsers updating that are properly synced, i have to keep reinstalling the sync. why?

Posted

throughout the last month of august my mozilla browsers have not synced or updated no matter what device changes or updates were made e.g. bookmarks. on each device when i use it shows it as still synced but when i review the changes i may have made on another device it does not show on it. so frustratingly i end up disconnecting the sync reinstalling it then all the changes show. every time i have had to do this and on each device. why is this occurring it makes the sync concept purposeless.

throughout the last month of august my mozilla browsers have not synced or updated no matter what device changes or updates were made e.g. bookmarks. on each device when i use it shows it as still synced but when i review the changes i may have made on another device it does not show on it. so frustratingly i end up disconnecting the sync reinstalling it then all the changes show. every time i have had to do this and on each device. why is this occurring it makes the sync concept purposeless.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 14.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • Google Update
  • 5.1.30514.0
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • This plug-in enables downloading of Flash videos
  • This plug-in enables downloading with the Download This Video button
  • This plug-in enables downloading of HTML5 videos
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.3.133
  • NPWLPG
  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.
  • The plug-in allows you to open and edit files using Microsoft Office applications

Application

  • Firefox 31.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0
  • Support URL: https://support.mozilla.org/1/firefox/31.0/WINNT/en-US/

ส่วนขยาย

  • Browser View Plus (PlayLink) 23.5 ({9bae89f4-fe30-4710-bbed-256c9d6af2c3})
  • CSHelper 1.0 ({d91a2be6-3b56-4dfb-97f5-5e48fe3ed473})
  • DownloadHelper 4.9.23 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Easy Screenshot 0.3.4 (easyscreenshot@mozillaonline.com)
  • flashget3 Extension 1.1 ({DB9127A2-3381-41ec-82B3-1B6ED4C6F29A})
  • FlashGot 1.5.6.4 ({19503e42-ca3c-4c27-b1e2-9cdb2170ee34})
  • NetVideoHunter 1.16 (netvideohunter@netvideohunter.com)
  • RealDownloader 17.0.9 ({53D8DD28-1C83-41F3-B171-C2ED5B3E5DE8})
  • ScreenShot Link 2.2.0 (screenshotlink@screenshotlink.ru)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • YouTube Video and Audio Downloader 0.3.6.2 (feca4b87-3be4-43da-a1b1-137c24220968@jetpack)
  • Ant Video Downloader 2.4.7.26 (anttoolbar@ant.com) (Inactive)
  • Norton Toolbar 2011.7.13.2 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Sothink Web Video Downloader for Firefox 6.9 ({FCAB6FDD-5585-425b-95C1-5ED856F3FD08}) (Inactive)
  • Symantec IPS 3.2 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)
  • Toggle Mixed Display Content copy.rev8 (jid0-wUlwwXRrAwdBn7tLueAoDdw6RUk@jetpack) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 4200
  • adapterDescription2:
  • adapterDeviceID: 0x9710
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 6-29-2011
  • driverDate2:
  • driverVersion: 8.862.3.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 4200 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.casesensitive: 1
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 1048576
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size_cached_value: 1048576
  • browser.cache.frecency_experiment: 2
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.places.smartBookmarksVersion: 7
  • browser.privatebrowsing.autostart: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140716183446
  • browser.startup.homepage: http://www.yahoo.com/?ilc=14
  • browser.startup.homepage_override.buildID: 20140716183446
  • browser.startup.homepage_override.mstone: 31.0
  • browser.tabs.loadInBackground: False
  • browser.tabs.onTop: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 31.0
  • font.internaluseonly.changed: False
  • font.size.variable.x-western: 24
  • gfx.blacklist.suggested-driver-version: 10.6
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.cookieBehavior: 3
  • network.cookie.lifetimePolicy: 2
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1409439618
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npdlplugin: 2
  • plugin.state.nppdf: 2
  • plugin.state.nprndlchromebrowserrecordext: 2
  • plugin.state.nprndlhtml5videoshim: 2
  • plugin.state.nprndlpepperflashvideoshim: 2
  • plugin.state.nprpplugin: 2
  • plugin.state.npspwrap: 2
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.formdata: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • security.disable_button.openDeviceManager: False
  • security.mixed_content.block_active_content: False
  • security.tls.version.max: 1
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1408563776

Misc

  • User JS: No
  • Accessibility: No
guigs2
  • Top 10 Contributor
  • Administrator
  • Moderator
699 solutions 7928 answers

Hi j2jct, Thank you for your question. I understand that there are some delays in updates to your sync account intermittently. I would be happy to troubleshoot an example date that you were experiencing to make sure there was not a network issue or if there is an issue with the scheduling of the next sync.

Changes are reflected when a sync completes, however the "Tools > Sync Now" option will surpass the next scheduled sync.

Does the Sync Now option show the changes faster?

Hi j2jct, Thank you for your question. I understand that there are some delays in updates to your sync account intermittently. I would be happy to troubleshoot an example date that you were experiencing to make sure there was not a network issue or if there is an issue with the scheduling of the next sync. Changes are reflected when a sync completes, however the "Tools > Sync Now" option will surpass the next scheduled sync. Does the Sync Now option show the changes faster?

Question owner

THE TOOLS SYNC NOW OPTION DID NOTHING TO SOLVE THE PROBLEM, NO MATTER WHEN THE UPDATES/CHANGES OCCUR THE UPDATES ARE NOT LOADING TO THE OTHER BROWSERS ON MY OTHER DEVICES THAT ARE SYNCED. I AM STILL HAVING TO DISCONNECT AND REINSTALL SYNC EVERY TIME ON EVERY DEVICE. IN FACT, ON THE OTHER DEVICES THE BROWSERS TABS AND FOLDERS BECOME DISORGANIZED, WHEN I DISCONNECT THEN REINSTALL SYNC THEN THEY FALL BACK IN ORDER WITH THE ADDITIONAL CHANGES OR UPDATES. MOZILLA SHOULD HAVE LEFT THE OLD VERSION OF SYNC LIKE IT WAS, ESPECIALLY FOR SECURITY PURPOSES.

THE ''TOOLS SYNC NOW'' OPTION DID NOTHING TO SOLVE THE PROBLEM, NO MATTER WHEN THE UPDATES/CHANGES OCCUR THE UPDATES ARE NOT LOADING TO THE OTHER BROWSERS ON MY OTHER DEVICES THAT ARE SYNCED. I AM STILL HAVING TO DISCONNECT AND REINSTALL SYNC EVERY TIME ON EVERY DEVICE. IN FACT, ON THE OTHER DEVICES THE BROWSERS TABS AND FOLDERS BECOME DISORGANIZED, WHEN I DISCONNECT THEN REINSTALL SYNC THEN THEY FALL BACK IN ORDER WITH THE ADDITIONAL CHANGES OR UPDATES. MOZILLA SHOULD HAVE LEFT THE OLD VERSION OF SYNC LIKE IT WAS, ESPECIALLY FOR SECURITY PURPOSES.