Troubleshoot the "Secure Connection Failed" error message
If Firefox can't access a secure site (one that starts with https) you will see an error page with the heading Secure Connection Failed and a message about the error.
- If you see this heading without accessing a secure site, see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.
- If you see the error message Your connection is not secure, see the article What does "Your connection is not secure" mean?.
- For troubleshooting other error messages, see Websites don't load - troubleshoot and fix error messages.
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Secure connection cannot be established
When a website you visit attempts to secure communication between your computer and the website, Firefox cross-checks this attempt to ensure that the certificate and the method the website is using are actually secure.
Some websites try using out-dated (no longer secure) TLS mechanisms in an attempt to secure your connection. Firefox protects you by preventing navigation to such sites if there is a problem in securely establishing a connection. When this happens, you will see an error page with the option to report the error to Mozilla.
If you experience this problem, contact the owners of the website and ask them to update their TLS version to a version that is still current and still secure.
If you use an ESET security product such as NOD32 Antivirus or ESET Internet Security, turning off one of the following settings and then turning it back on may help eliminate the error.
- Enable application protocol content filtering
- Enable SSL/TLS protocol filtering
Firefox uses certificates on secure websites to ensure that your information is being sent to the intended recipient and can't be read by eavesdroppers. For a list of certificate warnings and error codes, see the article What does "Your connection is not secure" mean?.