Flash Plugin - Keep it up to date and troubleshoot problems
The Adobe Flash Player browser plugin lets you view video and animated content in Firefox. This article has information about testing, installing, updating, uninstalling and troubleshooting the Adobe Flash plugin.
Table of Contents
- 1 Testing Flash
- 2 Installing or updating Flash
- 3 Uninstalling Flash
- 4 Troubleshooting
- 4.1 Flash plugin not working
- 4.2 Flash works in Internet Explorer or Chrome but not in Firefox
- 4.3 "Activate Adobe Flash" prompts
- 4.4 The Adobe Flash plugin has crashed
- 4.5 Unresponsive plugin warning
- 4.6 Cannot view full screen Flash videos
- 4.7 Playing Flash videos makes Firefox hang
- 4.8 Other Flash problems and solutions
Visit Adobe's test page to see if the Flash plugin is installed and working properly. If it tells you that Flash is not installed, see the article Install the Flash plugin to view videos, animations and games or see the next section on how to install the latest Flash plugin.
Installing or updating Flash
The Flash plugin automatically updates itself by default. If Mozilla's Plugin Check page or Adobe's test page says that Flash is outdated and you don't want to wait for the automatic update, you can update Flash manually by downloading and installing the latest version from Adobe.
To check if your installation of Flash is up to date, visit Mozilla's Plugin Check page. If it says that Flash is outdated, you can update Flash by downloading and installing the latest version from Adobe.
- Go to Adobe's Flash Player download page and download the Flash installer. Caution: Adobe's download page may include a checkbox for optional software (such as Google Chrome or McAfee Security Scan) that is selected by default. If you do not clear the checkbox before downloading, that software will be installed on your computer when you open the Flash installer.
- When the download has finished, close Firefox. Click the menu button and then click ExitQuit .
- Open the Flash installer file you downloaded and follow the instructions.
- Go to Adobe's Flash Player download page and download the Flash installer.
- Click the menu button and then click ExitQuit .
- Open the file you downloaded (i.e. install_flash_player_osx_intel.dmg).
- In the Finder, open the Install Adobe Flash Player.app to run the installer, then follow the installer's instructions.
- Go to Adobe's Flash Player download page.
- When prompted, save the file (i.e. install_flash_player_"version"_linux."processor".tar.gz).
- Click the menu button and then click ExitQuit .
- Open a Terminal window (in Gnome, click on the menu, select , and then select .)
- In the Terminal window, change to the directory where you saved the file you downloaded (e.g. cd /home/user/Downloads).
- Extract libflashplayer.so from the file you downloaded with the command tar -zxvf install_flash_player_"version"_linux."processor".tar.gz.
- As the super user, copy the extracted file, libflashplayer.so, to your Firefox installation directory's plugins sub-directory. For example, if Firefox is installed in /usr/lib/mozilla, use the command sudo cp libflashplayer.so /usr/lib/mozilla/plugins and then enter your super user password when prompted.
Flash plugin not working
If Adobe's test page does not show that Flash is working even though you have installed the latest version, your Flash plugin may be disabled. To make sure that Flash is enabled,
Click the menu button and choose. The Add-ons Manager tab will open.
- In the Add-ons Manager tab, select the panel.
If the Flash plugin is disabled, selectin its drop-down menu.
Flash works in Internet Explorer or Chrome but not in Firefox
There are three different types of Flash Players: an ActiveX version for Internet Explorer, a Chrome version built-in the browser and a plugin version for Firefox and some other browsers. If you want Flash to work in Firefox you must install the plugin version, as explained above.
"Activate Adobe Flash" prompts
If you see an "Activate Adobe Flash" prompt instead of Flash content, either you have set the Flash plugin to "Ask to Activate" in the Add-ons manager or Firefox has prevented an unsafe Flash version from running automatically. Click on the "Activate Adobe Flash" message to allow the Flash content to load (if it doesn't, reload the page and try again). For more information, see the articles Set Adobe Flash to "click to play" on Firefox and Why do I have to click to activate plugins?.
The Adobe Flash plugin has crashed
If you see this message instead of Flash content, see Adobe Flash plugin has crashed - Prevent it from happening again and Adobe Flash protected mode in Firefox.
Unresponsive plugin warning
Firefox will show you a warning dialog if the Flash plugin is taking longer than expected:
See the article Warning Unresponsive plugin - What it means and how to fix it for solutions and workarounds.
Cannot view full screen Flash videos
Playing Flash videos makes Firefox hang
If Firefox stops responding or if the Flash plugin hangs or stops working when playing Flash videos or games, try these solutions:
- Pause or stop Flash in other tabs. You may need to close those tabs.
- Update Flash. See the Installing or updating Flash section above for instructions.
- Disable hardware acceleration in Flash settings. See Disable hardware acceleration in Flash for details.
- Update your graphics drivers. See Upgrade your graphics drivers to use hardware acceleration and WebGL.
- Disable Flash protected mode. See Adobe Flash protected mode in Firefox.
Other Flash problems and solutions
- Your Flash issue could be caused by an extension, theme, or hardware acceleration in Firefox. See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems to narrow down the cause.
- Other solutions for general audio and video problems are listed in the Fix common audio and video issues article.
Based on information from Flash (mozillaZine KB)
Last Update: 2016-08-02