Some versions of Windows are missing Windows Media Player and other media-related technologies needed to decode and play videos and music properly. Microsoft offers a Windows Media Feature Pack (for versions designated as Windows N and KN editions) and a Platform Update Supplement (for Windows Vista and Server 2008) that you can download to add this functionality.
Here are some problems that people have reported when the Windows Media Feature Pack is missing:
- "Why is YouTube video blurry, low resolution, or black?"
- "Why do I get Flash instead of HTML video?"
- "Why doesn't Vimeo work?"
- "Why do I get a Netflix error that Microsoft Silverlight is required?"
To resolve this, please download and install the Media Feature Pack or Platform Update Supplement that's appropriate for your version of Windows.
For Windows 10 version 1903 and later, the latest Media Feature Pack can be added as an Optional Feature from Windows Settings. To add the Media Feature Pack, go to Start > Settings > Apps > Apps and features > Optional features > Add a feature, and then locate Media Feature Pack in the list of available optional features.
The following Microsoft articles provide more information about the individual updates:
- Version 20H2 - October 2020 Media Feature Pack for Windows 10 N (October 2020)
- Version 2004 - May 2020 Media Feature Pack for Windows 10 N (May 2020)
- Version 1909 - November 2019 Media Feature Pack for Windows 10 N (November 2019)
- Version 1903 – May 2019 Media Feature Pack for Windows 10 N (May 2019)
See the Microsoft article Media Feature Pack list for Windows N editions for other versions.
Windows Server 2008: