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Lost information on account

  • 1 ప్రత్యుత్తరం
  • 0 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 9 వీక్షణలు
  • చివరి సమాధానమిచ్చినది Rawan Abdelrahman

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I was able to sign in but my info such as all add-ons and themes were gone. I had to redo everything and sign back into every site.

I was able to sign in but my info such as all add-ons and themes were gone. I had to redo everything and sign back into every site.

ప్రత్యుత్తరాలన్నీ (1)

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It sounds like you're experiencing some trouble with your account settings. Losing all your add-ons, themes, and having to sign back into every site can be frustrating. Here are a few steps you can take to try and resolve the issue:

   Check Account Status: Make sure your account is still active and hasn't been compromised. Sometimes, changes like this can occur due to security reasons.
   Clear Cache and Cookies: Sometimes, browser issues can cause data loss. Try clearing your browser's cache and cookies and see if that resolves the problem.
   Restart Browser: Simply restarting your browser can sometimes solve temporary glitches.
   Check Sync Settings: If you use a syncing feature across devices, ensure that your settings are configured correctly. Sometimes, syncing issues can lead to data loss.
   Contact Support: If none of the above steps work, it might be best to reach out to customer support for the service you're using. They may have additional troubleshooting steps specific to their platform.

Remember to keep track of any changes or steps you take, as it might help support teams diagnose the issue more effectively.

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