ఈ థ్రెడ్ ఆర్కైవ్ చేయడం జరిగినది. మీకు సహాయం అవసరం ఉంటే, దయచేసి ఒక కొత్త ప్రశ్న అడగండి.
In the last 2 days when i open firefox it crashes and does not open. tried uninstalled and re-installed but still the same. safe mode gives same crash report and not opening as well. Need help, thanks.
Crash ID: bp-47969724-23c0-4103-8f2e-1a3072150618 Crash ID: bp-fceb221f-c844-47d3-a22c-ebd8e2150618 Crash ID: bp-c606ff64-f8dc-49a8-8b69-959e32150618
Are you running Symantec End-Point Protection? Those crash reports indicate the IPSEng32.dll file may have triggered those crashes.
Or an anti-malware application? http://community.norton.com/en/forums/malware-ipseng32dll
yes, i have been using symantec end point since many years. tried running firefox by disabling symantec with same issue as well. any thought of what should i do next?
Are the crash report signatures the same with EndPoint disabled?
Does that IPSEng32.dll file show up in red in the Modules tab in the new crash reports?
yes, the crash report is the same. not sure how to check IPSEng32.dll file in red but i do not see anything visible. upon launching firefox, the crach error comes up and then closes the window
hi, according to mozilla engineers looking into the associated bug report, this crash is most likely caused by malware that is active on a system.
it looks like after using malwarebytes, the problem goes away. will keep monitor. thanks for your help.
sorry guys, the problem is still there. anything else i should try?
even google chrome crashing intermittently...pls help...
again, it's most likely malware on a system causing those symptoms. we are no malware removal experts here, so if the tips from Troubleshoot Firefox issues caused by malware didn't help, please contact a specialised forum like http://www.bleepingcomputer.com/forums/f/79/security/ for further help. thank you!
all, at last Avast antivirus found and fix this problem. It was a virus causing this issue. Thanks for helping me.