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Firefox crashes

  • 10 ప్రత్యుత్తరాలు
  • 1 ఈ సమస్య కలిగినది
  • 3 వీక్షణలు
  • చివరి సమాధానమిచ్చినది GP

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In the last 2 days when i open firefox it crashes and does not open. tried uninstalled and re-installed but still the same. safe mode gives same crash report and not opening as well. Need help, thanks.

Crash ID: bp-47969724-23c0-4103-8f2e-1a3072150618 Crash ID: bp-fceb221f-c844-47d3-a22c-ebd8e2150618 Crash ID: bp-c606ff64-f8dc-49a8-8b69-959e32150618

ప్రత్యుత్తరాలన్నీ (10)

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Are you running Symantec End-Point Protection? Those crash reports indicate the IPSEng32.dll file may have triggered those crashes.

Or an anti-malware application? http://community.norton.com/en/forums/malware-ipseng32dll

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yes, i have been using symantec end point since many years. tried running firefox by disabling symantec with same issue as well. any thought of what should i do next?

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Are the crash report signatures the same with EndPoint disabled?

Does that IPSEng32.dll file show up in red in the Modules tab in the new crash reports?

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yes, the crash report is the same. not sure how to check IPSEng32.dll file in red but i do not see anything visible. upon launching firefox, the crach error comes up and then closes the window

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hi, according to mozilla engineers looking into the associated bug report, this crash is most likely caused by malware that is active on a system.

so please run a full scan of your system with different security tools like the free version of malwarebytes, adwcleaner, & kaspersky security scan.

Troubleshoot Firefox issues caused by malware

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it looks like after using malwarebytes, the problem goes away. will keep monitor. thanks for your help.

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sorry guys, the problem is still there. anything else i should try?

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even google chrome crashing intermittently...pls help...

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again, it's most likely malware on a system causing those symptoms. we are no malware removal experts here, so if the tips from Troubleshoot Firefox issues caused by malware didn't help, please contact a specialised forum like http://www.bleepingcomputer.com/forums/f/79/security/ for further help. thank you!

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all, at last Avast antivirus found and fix this problem. It was a virus causing this issue. Thanks for helping me.