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Several weeks ago, I was attempting to upgrade from Windows 10 to Windows 11. In the process, I deleted Firefox (using Revo Uninstaller) and then reinstalled it, downloading it from the Mozilla website. Unfortunately, it didn’t run, giving me, at different attempts, different error messages. In the time since then, I have read many suggestions from many different websites and I have tried some of these suggestions, all with no success – until today. I have just completed the suggestions made on https://support.mozilla.org/en-US/questions/1327628 and Firefox is now back, working. I am happy and grateful, but not finished. None of my personal data came with the currently functioning version of Firefox. Since the re-emergence of Firefox, I have been reading several websites dealing with copy, backup and restore of my Firefox profile. Right now, the path C:\Users\rsuth\AppData\Roaming\Mozilla\Firefox\Profiles\ shows 5 folders: Two of the folders show 11/11/24 as the date modified (probably the date of the download from Mozilla). The folder 0dppjrfa.default contains one file, times.json, dated 8/11/2020. The other folder, ru82tlj5.default-release, has 97 items, most dated 11/11/2024. The remaining three folders are all dated 12/2/24 (today, as I write this). One folder’s name ends .default, the second name ends .default-release, and the third name ends .default-release-thirteen digits. The question that I am asking here is what do I do next to, hopefully, bring back the personal date I had with Firefox before my updating to Windows 11. Should I delete the folders dated 12/2/24? What, if anything, is the significance of the folder whose name ends in 13 digits? I’m hoping someone will be able to tell me how to fix these Firefox problems. And if I can, then I hope to be able to do something similar to help me bring back Thunderbird as well. Thunderbird became unfunctioning at the same time as Firefox. Thank you.

I have lost all of my bookmarks, bookmark tool bar after Firefox's last update. I have spent the last day trying to recover what has been lost but I am having no luck in getting everything back in place. I have tirelessly gone over all your possible remedies and get no results. I can't even send a message to Mozilla through their help messaging system. My only recourse appears to start using another web browser. If I can't talk to someone who can help guide me through a mess I did not cause, then I am forced to find another company that is responsive to my problems. Call me at [edited] or write me at [edited] if you want to keep me as a user of your service. Regards Mark Hannah

[edited email and phone# from community support forum]

I’m running Firefox 131.4 (46621) on my iPhone 12.

I’m setting up a new Mac, and I’m trying to sync the freshly installed Firefox (132.0.1 aarch64) with my other FF instances.

The sync instructions ask if I have FF for mobile, then provide a QR code and give these instructions: 1. Open Firefox on your mobile device. 2. Go to the menu /// on iOS and tap «Sync and save data» 3. Tap «Ready to scan» and hold your phone over this code

There is *no* «Sync and save data» menu item, and I can’t find any other location where I might scan a QR code.

Er, help?

Sync collections after Android factory reset, have Firefox on desktop that is synced, but the new Android install synced bookmarks but not collections, of which i have many, or did.

I'm sure I've just missed a step, but been reading for 3 weeks now .... any idea's?

The subject says it all.

Catastrophic Macbook failure where I had to reboot the entire system. Luckily my phone still was signed into my Firefox account so I thought my bookmarks were safe. When I redownloaded and signed into Firefox from my Macbook I had no Bookmarks, no backup file, clicked sync, nothing happened. I still had all my bookmarks on my iPhone Firefox there and tried sync there.

Instead of syncing all my existing bookmarks or giving me a warning I was going to sync my Macbook(missing all bookmarks) to my iPhone(still had all bookmarks) it sync'd to now the iphone having no bookmarks, account passwords or cookies.

I have read through all the articles, I have tried to contact any support. Please help.

Thanks, Garrrett

Dear google team my gmail has two step verification because recovery email is included second otp goes to that gmail that's why i can't recover my gmail Recovery Gmail :- [edited] @gmail.com

Nex month my exam and the photo of the form is in my gmail

Please help me

Thankyou

In the past you could send links by long-pressing them and using the context menu to send them to other devices(not the android "share" option)

Why was this removed and more importantly: how do I get it back?

Syncing between my desktop and my phone has been working just fine for years, just as it had been with my laptop until recently, but I changed the version of Linux I had installed on my laptop earlier today, and despite being able to sign in just fine (as you can see by me posting this with my account), and it syncing correctly on the initial sign in, actively syncing between my laptop and other devices is not functioning (if I make a new bookmark right now, it will not show up on my phone or desktop).

Looking at the sync page in settings it says "Please sign in to reconnect [my email address]", and the account widget on my toolbar has a yellow triangle symbol and a warning saying "account disconnected", but if I click "connect to another device" on the sync menu and then click "not now" I can get to my account page, fully signed in and able to click buttons to change settings (I signed out my old laptop while I was there just fine).

Attempting to re-sign in by any method (clicking "connect to another device" in the sync menu and then choosing "I already have Firefox mobile"; clicking "sign in" in the sync menu; signing out fully, emptying my cookies etc. and then signing in fresh) all leads me into a loop where I insert my password, provide a verification code from my email, provide my 2-factor code, click "I already have Firefox mobile", and then have to sign in again doing the same steps leading to the same place, forever. I will note, however, that signing out entirely and then signing back in does get me from signed out to signed in despite not correcting this error.

In case it would help I attempted to change my password via the account menu, but it says that my definitely correct password (I used the exact same entry from my clipboard successfully to sign in moments ago) is incorrect, and attempting to use the "forgot my password" menu gives me the error "Unexpected error" instead of doing anything, which is not very helpful. My password remains unchanged. I do not know if this is relevant.

After some looking things up I was made aware of a secret menu called "about:sync-log" which I used to see if I could find an error message, and I did indeed find one (I can guarantee that it's new and relevant because this Linux install is only several hours old).

I don't know how much of this error log is safe to share, so I'll only cut in some choice segments I noticed (which turned out to be, like, over a third of it):

1729711964409 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username

[...] <- (I will use this to indicate I've scrolled further down the log; any further edits to the logs will be ##surrounded like so##, for the purpose of visibility)

1729711964819 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username

[...]

1729712030365 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:login 1729712030366 FirefoxAccounts DEBUG Webchannel is logging a user in. 1729712030368 FirefoxAccounts DEBUG setSignedInUser - aborting any existing flows 1729712030368 FirefoxAccounts DEBUG removing account data 1729712030369 FirefoxAccounts TRACE starting write of json user data: null 1729712030425 FirefoxAccounts TRACE finished write of json user data - took: 56 1729712030426 FirefoxAccounts TRACE storage set finished clearing account data 1729712030426 FirefoxAccounts DEBUG account data reset 1729712030426 FirefoxAccounts TRACE StorageManager finalizing 1729712030426 FirefoxAccounts TRACE StorageManager finalized 1729712030427 FirefoxAccounts TRACE initializing new storage manager 1729712030427 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified"] 1729712030427 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified"] 1729712030454 FirefoxAccounts TRACE finished write of json user data - took: 27 1729712030455 FirefoxAccounts DEBUG writing secure storage: ["keyFetchToken"] 1729712030455 FirefoxAccounts TRACE starting write of user data to the login manager 1729712030467 FirefoxAccounts TRACE finished write of user data to the login manager 1729712030467 FirefoxAccounts TRACE initializing of new storage manager done 1729712030467 FirefoxAccounts DEBUG Notifying observers of fxaccounts:onlogin 1729712030468 Sync.SyncAuthManager DEBUG observed fxaccounts:onlogin 1729712030468 Sync.SyncAuthManager INFO Sync is not configured, so ignoring the notification

[...] (skipping further now. Much of what I skipped over was repetitive)

1729712031351 FirefoxAccounts ERROR error GETing /account/keys: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"} 1729712031351 FirefoxAccounts WARN handling invalid token error: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"} 1729712031351 FirefoxAccounts INFO checking account status... 1729712031355 FirefoxAccounts TRACE finished write of json user data - took: 12 1729712031355 FirefoxAccounts DEBUG writing secure storage: ["keyFetchToken"] 1729712031355 FirefoxAccounts TRACE starting write of user data to the login manager 1729712031360 FirefoxAccounts TRACE finished write of user data to the login manager 1729712031363 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/session/status 1729712031422 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:loaded 1729712031422 FirefoxAccounts WARN Unrecognized FxAccountsWebChannel command: fxaccounts:loaded 1729712031467 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/session/status 200 1729712031467 Hawk DEBUG (Response) /session/status: code: 200 - Status text: 1729712031467 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -467 1729712031467 FirefoxAccounts INFO account status: ok 1729712031467 FirefoxAccounts WARN invalid token error, but account state appears ok? 1729712031468 FirefoxAccounts WARN Failed to fetch keys, so unable to determine command keys: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"}

[...] (this last section appears to be the juiciest bit as it contains far more error message looking stuff then the rest of the log, so I made a point to keep it all together for everyone)

1729712031595 FirefoxAccounts DEBUG _updateAccountData with items: ["device"] 1729712031595 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1729712031595 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1729712031596 FirefoxAccounts TRACE Getting command keys: https://identity.mozilla.com/cmd/open-uri 1729712031596 FirefoxAccounts DEBUG Webchannel is enabling sync 1729712031596 FirefoxAccounts INFO Generating and persisting encrypted key (false, true) 1729712031596 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1729712031596 Sync.Service INFO Configuring sync with current FxA user 1729712031599 Sync.SyncAuthManager DEBUG observed weave:connected 1729712031599 Sync.SyncAuthManager INFO Sync has been connected to a logged in user 1729712031600 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1729712031600 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1729712031600 Sync.SyncAuthManager INFO The user became verified 1729712031600 Sync.Status DEBUG Status.login: error.login.reason.no_username => success.login 1729712031600 Sync.Status DEBUG Status.service: service.client_not_configured => success.status_ok 1729712031600 Sync.SyncAuthManager INFO Doing initial sync actions 1729712031601 Sync.AddonsReconciler INFO Registering as Add-on Manager listener. 1729712031601 Sync.AddonsReconciler DEBUG Adding change listener. 1729712031601 Sync.Engine.History.Tracker INFO Adding Places observer. 1729712031603 Sync.Service DEBUG User-Agent: Firefox/131.0.3 (Linux x86_64) FxSync/##blanked out; looked vaguely identifiable## 1729712031604 Sync.Service INFO Starting sync at 2024-10-23 12:33:51 in browser session ##blanked out; looked vaguely identifiable## 1729712031604 Sync.Service DEBUG In sync: should login. 1729712031604 Sync.Service INFO User logged in successfully - verifying login. 1729712031605 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1729712031606 Sync.SyncAuthManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1729712031606 Sync.Status DEBUG Status.login: success.login => success.status_ok 1729712031606 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1729712031606 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1729712031606 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1729712031607 Sync.SyncAuthManager INFO Getting sync key 1729712031618 FirefoxAccounts TRACE finished write of json user data - took: 23 1729712031618 FirefoxAccounts DEBUG writing secure storage: ["keyFetchToken"] 1729712031618 FirefoxAccounts TRACE starting write of user data to the login manager 1729712031622 FirefoxAccounts TRACE finished write of user data to the login manager 1729712031622 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/account/scoped-key-data 1729712031622 Services.Common.RESTRequest DEBUG POST Length: 84 1729712031659 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/account/scoped-key-data 200 1729712031661 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/keys 1729712031701 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/keys 401 1729712031701 Hawk DEBUG (Response) /account/keys: code: 401 - Status text: 1729712031701 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -701 1729712031701 Hawk DEBUG Received 401 for /account/keys: retrying 1729712031702 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/keys 1729712031751 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/keys 401 1729712031751 Hawk DEBUG (Response) /account/keys: code: 401 - Status text: 1729712031752 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -752 1729712031752 FirefoxAccounts ERROR error GETing /account/keys: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"} 1729712031752 FirefoxAccounts WARN handling invalid token error: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"} 1729712031752 FirefoxAccounts INFO checking account status... 1729712031752 FirefoxAccounts WARN handling invalid token error: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"} 1729712031752 FirefoxAccounts INFO checking account status... 1729712031754 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/session/status 1729712031755 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/session/status 1729712031795 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/session/status 200 1729712031795 Hawk DEBUG (Response) /session/status: code: 200 - Status text: 1729712031795 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -795 1729712031796 FirefoxAccounts INFO account status: ok 1729712031796 FirefoxAccounts WARN invalid token error, but account state appears ok? 1729712031796 Sync.SyncAuthManager ERROR Authentication error in _fetchTokenForUser: {"details":{"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"},"source":"hawkclient"} 1729712031796 Sync.Status DEBUG Status.login: success.status_ok => error.login.reason.account 1729712031796 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1729712031797 FirefoxAccounts TRACE Getting command keys: https://identity.mozilla.com/cmd/open-uri 1729712031797 Sync.SyncAuthManager INFO Failed to fetch the cluster URL: {"details":{"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"},"source":"hawkclient"} 1729712031797 Sync.SyncAuthManager DEBUG Cluster value = null 1729712031797 Sync.Status DEBUG Status.sync: success.sync => error.sync.reason.no_node_found 1729712031797 Sync.Status DEBUG Status.service: error.login.failed => error.sync.failed 1729712031797 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1729712031797 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1729712031800 Sync.Status INFO Resetting Status. 1729712031800 Sync.Status DEBUG Status.service: error.sync.failed => success.status_ok 1729712031800 FirefoxAccounts INFO Generating and persisting encrypted key (false, true) 1729712031801 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1729712031803 Sync.SyncAuthManager INFO Getting sync key 1729712031806 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/session/status 200 1729712031806 Hawk DEBUG (Response) /session/status: code: 200 - Status text: 1729712031806 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -806 1729712031806 FirefoxAccounts INFO account status: ok 1729712031806 FirefoxAccounts WARN invalid token error, but account state appears ok? 1729712031806 FirefoxAccounts WARN Failed to fetch keys, so unable to determine command keys: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"} 1729712031806 FirefoxAccounts TRACE Getting command keys: https://identity.mozilla.com/cmd/close-uri/v1 1729712031807 FirefoxAccounts INFO Generating and persisting encrypted key (false, true) 1729712031809 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/account/scoped-key-data 1729712031809 Services.Common.RESTRequest DEBUG POST Length: 84 1729712031876 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/account/scoped-key-data 200 1729712031877 Hawk DEBUG (Response) /account/scoped-key-data: code: 200 - Status text: 1729712031877 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -877 1729712031877 FirefoxAccounts DEBUG Fetching keys with token true from https://api.accounts.firefox.com/v1 1729712031878 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/keys 1729712031928 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/keys 401 1729712031928 Hawk DEBUG (Response) /account/keys: code: 401 - Status text: 1729712031928 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -928 1729712031928 Hawk DEBUG Received 401 for /account/keys: retrying 1729712031929 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/keys 1729712031973 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/keys 401 1729712031974 Hawk DEBUG (Response) /account/keys: code: 401 - Status text: 1729712031974 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -974 1729712031974 FirefoxAccounts ERROR error GETing /account/keys: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"} 1729712031974 FirefoxAccounts WARN handling invalid token error: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"} 1729712031974 FirefoxAccounts INFO checking account status... 1729712031974 FirefoxAccounts WARN handling invalid token error: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"} 1729712031974 FirefoxAccounts INFO checking account status... 1729712031974 FirefoxAccounts WARN handling invalid token error: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"} 1729712031974 FirefoxAccounts INFO checking account status... 1729712031976 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/session/status 1729712031976 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/session/status 1729712031976 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/session/status 1729712032010 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/session/status 200 1729712032010 Hawk DEBUG (Response) /session/status: code: 200 - Status text: 1729712032011 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -1010 1729712032011 FirefoxAccounts INFO account status: ok 1729712032011 FirefoxAccounts WARN invalid token error, but account state appears ok? 1729712032011 FirefoxAccounts WARN Failed to fetch keys, so unable to determine command keys: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"} 1729712032011 FirefoxAccounts TRACE Getting command keys: https://identity.mozilla.com/cmd/close-uri/v1 1729712032011 FirefoxAccounts INFO Generating and persisting encrypted key (false, true) 1729712032012 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/account/scoped-key-data 1729712032012 Services.Common.RESTRequest DEBUG POST Length: 84 1729712032029 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/session/status 200 1729712032029 Hawk DEBUG (Response) /session/status: code: 200 - Status text: 1729712032029 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -29 1729712032029 FirefoxAccounts INFO account status: ok 1729712032029 FirefoxAccounts WARN invalid token error, but account state appears ok? 1729712032029 FirefoxAccounts WARN Failed to fetch keys, so unable to determine command keys: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"} 1729712032056 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/account/scoped-key-data 200 1729712032056 Hawk DEBUG (Response) /account/scoped-key-data: code: 200 - Status text: 1729712032056 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -56 1729712032056 FirefoxAccounts DEBUG Fetching keys with token true from https://api.accounts.firefox.com/v1 1729712032058 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/keys 1729712032101 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/keys 401 1729712032101 Hawk DEBUG (Response) /account/keys: code: 401 - Status text: 1729712032101 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -101 1729712032101 Hawk DEBUG Received 401 for /account/keys: retrying 1729712032102 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/keys 1729712032167 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/session/status 200 1729712032167 Hawk DEBUG (Response) /session/status: code: 200 - Status text: 1729712032168 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -168 1729712032168 FirefoxAccounts INFO account status: ok 1729712032168 FirefoxAccounts WARN invalid token error, but account state appears ok? 1729712032168 Sync.SyncAuthManager ERROR Authentication error in _fetchTokenForUser: {"details":{"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"},"source":"hawkclient"} 1729712032168 Sync.Status DEBUG Status.login: success.login => error.login.reason.account 1729712032168 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1729712032168 FirefoxAccounts TRACE Getting command keys: https://identity.mozilla.com/cmd/open-uri 1729712032168 Sync.SyncAuthManager INFO Failed to fetch the cluster URL: {"details":{"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"},"source":"hawkclient"} 1729712032168 Sync.SyncAuthManager DEBUG Cluster value = null 1729712032168 Sync.Status DEBUG Status.sync: success.sync => error.sync.reason.no_node_found 1729712032168 Sync.Status DEBUG Status.service: error.login.failed => error.sync.failed 1729712032169 Sync.Synchronizer INFO No cluster URL found. Cannot sync. 1729712032169 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1729712032171 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1729712032172 FirefoxAccounts INFO Generating and persisting encrypted key (false, true)

[...]

Oh wait, that's the end of the log...

Hopefully this is one of those network errors that just resolve itself the next day and not any kind of serious issue.

Hope everyone at Mozilla is having a good day! (:

Warmly, Nicolete <3

I'm not sure what type of issue this is, so hopefully I’ve posted it in the right place!

Devices:

• Firefox version 133.0 on 2022 M2 MacBook Pro OS Sequoia 15.1.1
• Firefox version 133.0 on iPhone 16 Pro Max iOS 18.1.1 (*for reference, of checking issue, not where issue is occurring)

Issue Breakdown: While updating my bookmark's tags in Bookmark Manager, my tags all but disappeared and other strange things started happening.

• My tags aren't in the sidebar menu of the Bookmark Manager at all. See Screenshot 1.
• Already tagged bookmarks retained the tags, but I’m unable to edit, add, or remove bookmark tags at all. When the bookmark is selected, the bookmark’s tags, nor any other tags, appear in a list under the bookmarks tags. See Screenshot 2.
• I can locate all bookmarks with the same tag by searching bookmarks in the Bookmark Manager.
• I can move and rename pre-existing bookmarks.
• I can add new bookmarks (confirmed by the blue star beside the address bar on the main browser after exiting and re-entering), but I cannot find those bookmarks anywhere in Bookmark Manager.
• My mobile bookmarks folder isn’t shown in Bookmarks Manager, but I can view 11 bookmarks in my Mobile Bookmarks folder on my phone’s Firefox application.

I’ve tried the following:

• restarting Firefox by quitting the application
• refreshing Firefox through the browser [https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-se...]
• restarting my computer
• clearing the startup cache
• clearing the cache [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache|link]
• restarted in Troubleshoot Mode [https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubl...]
• uninstalling then reinstalling Firefox software

I have no idea what is wrong with it or what is going on. What else can I do?

When I sync my Firefox account, my old data, themes, and add-ons come back. There are add-ons, themes, passwords, and usernames from 3-4 years ago that I no longer use. How can I reset my sync data and sync again? In short, there is an 'overwrite' situation; the old data remains while the new data is synced over it.

with the new function of Tab Groups i was wondering if it is possible, or can be added in the future, to sync existing Tab Groups to all or specific devices in order to access created groups on my private Macbook to my work Windows Firefox.

thanx for any reply

Hi All

Quick Question - I was stupid and reset my account forgetting I had a recovery key so lost all my data. I realized an old iphone still has most of my bookmarks - how can I export from Firefox iOS app without syncing with my firefox account (which will then wipe out the data)

is this possible? Or could I create a new firefox account, then login into on my phone while keeping my bookmarks? Then export when the new account sync my old phone's data by logging into the new account on my computer? Thanks!!

Hello, I've got a bit of an issue with Sync. So, my current sync profile is outdated by ages, and I'd like to delete it completely and update it with all of the information on my desktop browser. But, when I try to enable sync on my desktop it overwrites my desktop profile with all of the outdated information saved on Sync. I can't seem to find anywhere to delete the saved Sync data so that I can upload a new copy.

I hope someone can help, thank you!

I found a folder on my desktop entitled Old Firefox data. It contains a folder entitled 3h0lsis5.default-release. It's almost 900 MB. Do I need this folder? Or can I delete it? Thanks in advance.

On 10/5/2024 I suddenly had no access to my saved passwords for websites, all my bookmarks were gone and no autofill works anymore. I have searched and searched for anything relating to these missing saves in password manager, I've used EaseUS, I've tried system restore. It's like my my saves were completely wiped! When I did a system restore, Firefox uninstalled itself completely when it shouldn't have. Now it's like I never had Firefox on this pc and there's no history or anything dated before today 10/6/2024. I've tried import from other browsers and there's nothing there. I'm a bit upset here, is my history, saved passwords, bookmarks and, autofill just gone and irretrievable?

I'm 84 and know little about computers - when I try to get into e-mail it says "program running but not responding" How do I correct this? Please help. Since I can't open my e-mails you can't reach me. Phone: [edited phone# from public community support forum]

Am i the only one that finds these instructions totally hopeless when syncing my desktop to phone?.. So i tap on the 3 dots / Menu in Firefox on mobile, but after that there is NO Sync & Save Data to tap on anywhere in Firefox mobile after hitting the menu dots??.. and i mean ANYWHERE in the menu, or settings or account (of course there is the ususl Syncronise Now option in the account.

So just where is this Sync & Save Data i would lobe to know, nevermind how am i supposed to pair my devices when theres no clear way to access this and the associated QR code?

Totally frustrating, I've never understood these instructions with no outcome possible.

i had setup a new windows and when i tried to sync my Firefox data i found nothing and all my bookmarks and passwords was lost.

i need you support to recover my data.

Hi- I'm trying to setup two step in Microsoft Authenticator. I scan in the QR code from the Mozilla settings and that appears to work. However when I copy the generated code from the app and try to enter it back into the settings in my browser it tells me the code is wrong and thus I can't setup two step. I've tried loads of different authenticator apps and none seem to work. Can you help please? Thanks- Adrian.