பயர்பாக்ஸ் Community Forum

I got a new Windows 11 Dell XPS laptop computer and installed the latest Firefox (v133) on it. On my old computer, it was supposedly syncing/saving the bookmarks in the Mozilla cloud or somewhere. However when I try "Import" on the bookmarks panel, it only offers to import Microsoft Edge bookmarks. When I follow the help docs on this forum, it says to use the hamburger menu to go to bookmarks and then to "Manage Bookmarks" which took me a while to find since it's at the very far bottom of the Bookmarks window, not near the three menu items at the top. Anyway, it brings up a window with more bookmark items but they all seem to deal with my current computer and installation of Firefox, which has only a very few default bookmarks. I do not see anything related to bookmarks synced with the cloud. I am logged into Mozilla on the new computer. I do not have an HTML backup file available, since I thought that the bookmarks would be backed up to the cloud and I could always get them there. Two questions:

1. 1: Is it possible to get my old bookmarks from the cloud?

1. 2: Is the bookmarks have not been exported to an HTML file, is it somehow able to get them from someplace on the C drive of my old computer? I think it should be possible since the bookmarks must be saved somewhere otherwise, how would it know what the bookmarks are for someone who never exported them to an HTML file? My old computer won't boot due to a power surge but I am able to connect it's hard drive to my new computer and see files on it.

Thanks, Mark

All my firefox bookmarks disappeared on my desktop even tho' logged. Still on phone and laptop. How do I sync so I get them back and not erase the two mobile devices?

I lost ALL of my passwords, saved favorites and am so pissed with my inability to retrieve them. I occurred when I was in the sync settings while personalizing firefox. What gives?

My computer unexpectedly had to do a factory reset. I had to add Firefox back on to my computer. It was my main default browser. I couldn't remember my password because I had Firefox for so many years. Your system forced me to change my password and now I cannot gain access to my bookmarks/passwords when I sign on. If you tell me that those were lost in the transition, I will be so upset. This was the only reason I was using you and do not understand why syncing is not working or recovering the information. I hope that this can be recovered, if not I have no use for your browser and will switch to a more updated browser in Chrome. I have never had such problems and cannot even remember all the bookmarks I have lost. I will never forget this experience. My hope is it will be because someone there was able to save the day and not because I realized that your company is outdated and clunky like Microsoft. Hoping you can help and completely upset. I am also very confused why my information would not have backed up automatically.

Mike

My computer crashed and after restarting I have lost my account data including profiles, history, bookmarks, extensions, open tabs, etc.

I have tried the basic methods suggested online like looking for hidden profiles, finding a folder for old Firefox data on the desktop, restoring from apparent backups that are meant to be there, etc. The account should have been logged in all this time and had sync on, which is not working... but should there be some sort of sync history I can restore from? Or a local backup from somewhat recently?

Thank you

Hello, after changing devices, I had to change my Mozilla password because I could not access my password manager at the time. When syncing, I realised everything had disappeared. I still have the old password, have changed it back to the old password, is there anyway for me to get my data, I have no copy of my bookmarks or history or anything?

Not sure how to proceed to get my bookmarks moved from my old laptop to my new one. I'm a mainframe guy and often get lost with these PCs. :-)

Thanks...

Jim

My primary PC died about a month ago, and the SSD is fried. I had it synced to both my phone and a secondary one, so no problem accessing things. I bought a new one online, and it just arrived. Then, when I tried opening all my tabs on my new PC, I found that they were no longer available, on either that one, or my other devices. This is new, because I had already recovered a few individual tabs to my phone previously, but I hadn't thought to open all 50-100 of them then since I was waiting on a new primary laptop. The device still shows up among the connected services on my account, but it doesn't show the tabs anywhere I could find, and since the SSD doesn't work I can't go into the files and manually port them over. Is there a way to solve this?

I have a rather strange problem and I'm not sure this is the right topic. I generally use my computer on and off all day and I never lock it until the evening when I turn it off. I went out for several hours today and when I came back there was a new version of Firefox installed. When I opened Firefox I realized it was a new version because it would not let me logon until I had completed a profile. My old version never did this. In addition all of my saved passwords had disappeared as well as my bookmarks. I'm using a Dell laptop running Win 11, about 2 years old. I don't understand how this could happen. There was no one here while I was out. I looked to see if there was a saved profile but only the one in use showed up. The current version appears to be 145.0.1. One thing that might have something to do with it. I might have been asked yesterday if I wanted to synch firefox on my computers but I'm not sure how I answered this (I'm almost 90 and my memory is a bit imperfect).

I do have Firefox on a second desktop which is running Win 10. Is it possible to use that profile. That computer has not been turned on since this happebd and is currently asleep. Any help or suggestions will really be appreciated!

for context: my laptop was working/running completely fine last night, as of about midnight (east coast). booted it up around noon today to see that it was super slow and kinda laggy (this is a windows problem, not a firefox one, don't try and fix that, i know it sucks), and that if i restarted/shut down, it would automatically update (not what i wanted). when i did finally begrudgingly restart my laptop, it auto-updated as windows does, and i expected to open up firefox and go on with my day.

unfortunately, it prompted me to make a new user. and when i signed into my firefox account, it treated the browser that i have used for at least 8 months like i had freshly downloaded it. all of my history on here is gone. all of my bookmarks are gone. when i connected my phone to try and sync from what i had left before i updated, all my sync information went down the drain and is completely gone as well. i really don't understand what went wrong here, and i'm honestly devastated that all of my work and my history has to be painstakingly rebuilt.

if anyone has any idea of what happened here, it'd make me feel a little better and try to avoid it in the future.

Firefox has exceeded all previous mess-ups by upgrading itself today (apparently sometime when my battery went flat and was then left recharging), and this happened despite my account being set for 'upgrades to be only installed manually'. Now every bookmark, all passwords and all the settings of my Home Page have been erased. I have no 'restore point' to resort to as supposedly all this info is synced to the cloud. But I can find no method to retrieve any of these files let alone one to restore them. This is a nightmare. Please help.

Hello,

My personal toolbar and all my bookmarks were saved to my account at [email removed]@u-bordeaux.fr, and today at 11 a.m. I lost everything. I can't seem to recover these bookmarks; I think there was a synchronization issue. Can you help me recover what was lost? Best regards, Jonathan

Being a weird person, I always saved my sites on my firefox browser and for my own reasons, hadn't bookmarked them and always kept them open on tabs to pick up and read at a later date, and as a result, racked up a lot of different tabs that were all very dear to me. However due to a catastrophic hardware failure a few hours ago I lost everything on my local files, including my backups of all the firefox tabs. I was hoping that if there was a remote possiblility that if the sync was able to record tabs, that it would also save all tab information from previous browser sessions.

I had experienced the dreaded "XPCom error" and had to do a clean reinstall of Firefox (I know, I should've followed the rule of saving anything important in 3 separate locations.) I had re-logged in and noticed I didn't have any of my bookmarks or anything. Am I out of completely out of luck in this case of trying to get anything back?

I had sync turned on before I reinstalled my OS, and now I have lost everything. Is there anyway to recover the stuff that should be there? Yes or no. If yes please provide steps, and not the self help articles here as they are worthless.

Hello Mozilla Support,

I am seeking assistance with recovering my Firefox data after resetting my laptop.

Before performing the reset, I verified that I was signed into my Firefox account and believed that Firefox Sync was enabled. After reinstalling Firefox and signing back into the same account, my previous data does not appear to be available.

Hi, I had to reinstall my windows where I thought my Firefox would sync up upon reinstallation. However, nothing would sync up and the best I could do myself was to import pretty out-of-date Chrome data. When I to my firefox account and scroll to connected services I see my last PC name with its firefox login. Is there any way to recover that data and import to my current device? I read you kept sync data as encrypted data on your Mozilla servers, so I hope that's a viable solution.