Getting 500 Error when attempting to sign into Firefox Sync

Subject says it all. First notice of the problem was when I couldn't send tabs to my mini so I logged out of sync on that computer and tried to log back in. Any help wo… (மேலும் படிக்க)

Subject says it all. First notice of the problem was when I couldn't send tabs to my mini so I logged out of sync on that computer and tried to log back in. Any help would be appreciated. Thanks.

This is what I get:


500 Error Oh dear, something went wrong there. We've been notified and will get working on a fix.

Ji@https://accounts-static.cdn.mozilla.net/bundle-5429a1fbc846b27d5e133892d36e8435bc64867c/app.bundle.en_US.js:9:521687 initializeInterTabChannel@https://accounts-static.cdn.mozilla.net/bundle-5429a1fbc846b27d5e133892d36e8435bc64867c/app.bundle.en_US.js:9:553849 initializeDeps/<@https://accounts-static.cdn.mozilla.net/bundle-5429a1fbc846b27d5e133892d36e8435bc64867c/app.bundle.en_US.js:9:554083

Asked by photonboy 9 மணி நேரத்திற்கு முன்பு

  • தீர்வுற்றது

Firefox sync does not sync bookmarks anymore

Hi everyone, Since today, I cannot get Firefox to synchronize my bookmarks on one of my computers. I still can send a tab from this computer to others and vice versa thou… (மேலும் படிக்க)

Hi everyone,

Since today, I cannot get Firefox to synchronize my bookmarks on one of my computers. I still can send a tab from this computer to others and vice versa though.

Here is an exemple of sync log:

1598260143111 Sync.LogManager DEBUG Flushing file log 1598260143122 Sync.LogManager DEBUG Log cleanup threshold time: 1597396143122 1598260143132 Sync.LogManager DEBUG Done deleting files. 1598260144429 FirefoxAccounts INFO Polling device commands. 1598260144429 Sync.Service DEBUG User-Agent: Firefox/79.0 (Windows NT 10.0; Win64; x64) FxSync/1.81.0.20200720193547.desktop 1598260144429 Sync.Service INFO Starting sync at 2020-08-24 11:09:04 in browser session 8pd4DSAYP9NP 1598260144429 Sync.Service DEBUG In sync: should login. 1598260144430 Sync.Service INFO User logged in successfully - verifying login. 1598260144430 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1598260144431 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1598260144431 Sync.Status DEBUG Status.login: error.sync.reason.serverMaintenance => success.status_ok 1598260144431 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1598260144431 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1598260144431 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1598260144437 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/device/commands?index=15967270 1598260144611 Sync.Resource DEBUG GET fail 503 https://sync-600-us-west-2.sync.services.mozilla.com/1.5/92612799/info/collections 1598260144611 Sync.Resource WARN GET request to https://sync-600-us-west-2.sync.services.mozilla.com/1.5/92612799/info/collections failed with status 503 1598260144611 Sync.Status DEBUG Status.login: success.status_ok => error.login.reason.server 1598260144611 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1598260144611 Sync.ErrorHandler DEBUG Got Retry-After: 3600 1598260144611 Sync.Status DEBUG Status.login: error.login.reason.server => error.sync.reason.serverMaintenance 1598260144611 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1598260144611 Sync.SyncScheduler DEBUG Got backoff notification: 3600000ms 1598260144611 Sync.SyncScheduler DEBUG Fuzzed minimum next sync: 1598263744611 1598260144612 Sync.ErrorHandler ERROR Sync encountered a login error 1598260144612 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1598260144613 Sync.SyncScheduler DEBUG Next sync in 4413803.3495770125 ms. (why=schedule) 1598260144614 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.sync.reason.serverMaintenance(resource://services-sync/service.js:1043:15) JS Stack trace: onNotify@service.js:1043:15 1598260144614 Sync.Service DEBUG Not syncing: login returned false. 1598260144614 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

Many thanks in advance for your help. Any advice most welcome.

Regards, Renaud

Asked by renaud.morinson 3 வாரங்களுக்கு முன்பு

Answered by TyDraniu 3 வாரங்களுக்கு முன்பு

Everytime I log into my Firefox account, sync loses most of my login and password info.

This happens with any device that I use. I have to log out and manually recreate my data. How do I fix this issue/ stop it from happening?

Asked by vikinghm1 1 மாதத்திற்கு முன்பு

i lost my bookmarks

i change the windows and install new firefox and signin firefox to restore my all bookmarks but noting happend i had alot of book marks [essentional] but not happend . p… (மேலும் படிக்க)

i change the windows and install new firefox and signin firefox to restore my all bookmarks but noting happend i had alot of book marks [essentional] but not happend . please help me . thanks alot .

Asked by borhani145 1 மாதத்திற்கு முன்பு

Last reply by the-edmeister 1 மாதத்திற்கு முன்பு

Bookmarks are not syncing across devices!

I just starting using Firefox, and I've installed it on a Mac Laptop, a Windows Desktop, an iPhone, and an iPad. Each install is logged into the same Firefox account, and… (மேலும் படிக்க)

I just starting using Firefox, and I've installed it on a Mac Laptop, a Windows Desktop, an iPhone, and an iPad.

Each install is logged into the same Firefox account, and each install began with the same set of bookmarks.

Now, when I add or remove a bookmark on one device, it's not syncing to any other device. I've tried this on several devices. I've tried manually clicking the "sync" icon on each device to try to kick it into working.

How can I fix this?

Asked by firefox793 2 மாதங்களுக்கு முன்பு

Last reply by user2718304 2 மாதங்களுக்கு முன்பு

Firefox sync not working after signing in. Can not disconnect the account now.

Hi folks, I have endured the sync problem for months. Today I struggled for solving it. I have a Firefox 68.0.1 esr manual installation on Ubuntu 16.04. The sync worke… (மேலும் படிக்க)

Hi folks,

I have endured the sync problem for months. Today I struggled for solving it.

I have a Firefox 68.0.1 esr manual installation on Ubuntu 16.04. The sync worked when I signed in the first time. But the bookmark can not longer be updated afterwards.

If I add or delete a bookmark on my Firefox 68.0.1 esr on Windows 10, the change will not be updated to the Linux version. And vice versa.

On the Linux, I tried to disconnect my account (in the preference about:preferences?entrypoint=fxa_app_menu#sync ). I click "Disconnect" and "Just Disconnect" in the prompt, but the account is still logged in.

Another way I tried is to have a fresh new installation of Firefox 68.9 esr. Then I was asked to sign in again. After typing the password, the new bookmarks were updated. But If I make further changes on the other devices, these changes will not be sync to Linux. And I can't disconnect the account on Linux.

It looks like a new install, which resetting the login process can temporarily solve the problem.

Here is the content of the sync-log file. Can you see what is broken? Thanks in advance.


1593396039810 Sync.LogManager DEBUG Flushing file log

1593396039810 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

1593396039815 Sync.LogManager DEBUG Log cleanup threshold time: 1592532039815

1593396039824 Sync.LogManager DEBUG Done deleting files.

1593396177546 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status

1593396177546 FirefoxAccounts DEBUG fxa_status received

1593396177546 FirefoxAccounts DEBUG service: 30b11ae57025e70b

1593396177546 FirefoxAccounts DEBUG is private browsing: false

1593396771684 Sync.RemoteTabs INFO Generating tab list with filter

1593396771684 Sync.RemoteTabs INFO Final tab list has 0 clients with 0 tabs.

1593396939808 Sync.Service DEBUG User-Agent: Firefox/68.9.0 (Linux x86_64) FxSync/1.70.0.20200527211442.desktop

1593396939808 Sync.Service INFO Starting sync at 2020-06-28 19:15:39 in browser session hnIS9YAkhTxS

1593396939808 Sync.Service DEBUG In sync: should login.

1593396939808 Sync.Service INFO User logged in successfully - verifying login.

1593396939809 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState: user declined to unlock master-password

1593396939809 Sync.Status DEBUG Status.login: service.master_password_locked => service.master_password_locked

1593396939809 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed

1593396939809 Sync.Service DEBUG Fetching unlocked auth state returned service.master_password_locked

1593396939809 Sync.ErrorHandler ERROR Sync encountered a login error

1593396939809 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.

1593396939810 Sync.SyncScheduler DEBUG Couldn't log in: master password is locked.

1593396939810 Sync.SyncScheduler DEBUG Starting client-initiated backoff. Next sync in 900000 ms.

1593396939810 Sync.SyncScheduler DEBUG Next sync in 900000 ms. (why=client-backoff-schedule)

1593396939811 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: service.master_password_locked(resource://services-sync/service.js:984:15) JS Stack trace: onNotify@service.js:984:15

Asked by tianci.zju+firefox 2 மாதங்களுக்கு முன்பு

  • தீர்வுற்றது

Firefox browser losing all passwords after asking me to reconnect to Firefox Sync

Happened once a while back but happened again today. Firefox Sync asked me to reconnect, which I did. After that reconnection, and even if "password" is checked in the pa… (மேலும் படிக்க)

Happened once a while back but happened again today. Firefox Sync asked me to reconnect, which I did. After that reconnection, and even if "password" is checked in the parameters, all my passwords have disappeared. I do also have Firefox on my phone, which have all my passwords from before the first instance it occured, but it never synchronized to Firefox on my computer. No error messages appears when synchronizing, and everything seems to be normal. Any way to correct the non-synchronization of passwords ? Is there something I'm doing wrong ? Thanks.

Asked by AlexandreP 3 மாதங்களுக்கு முன்பு

Answered by AlexandreP 3 மாதங்களுக்கு முன்பு

I can't sign in to firefox for some reason,

Already tried resetting, restarting with addon disabled, refreshing and updating The login page just keep loading and loading Been happening for the last 2 weeks or so P… (மேலும் படிக்க)

Already tried resetting, restarting with addon disabled, refreshing and updating

The login page just keep loading and loading

Been happening for the last 2 weeks or so

Pls help/tip

Asked by rafi_156 4 மாதங்களுக்கு முன்பு

Last reply by rafi_156 4 மாதங்களுக்கு முன்பு

I use two Firefox browsers

I get that I need to have certain addons only for the developer Version, but I've been having difficulty keeping up with what I need for one and ones that meet my specifi… (மேலும் படிக்க)

I get that I need to have certain addons only for the developer Version, but I've been having difficulty keeping up with what I need for one and ones that meet my specific needs otherwise. I can only type using one finger at a time due to my autism causing poor coordination. I've been having trouble keeping my gmail synced up in places and it's the mail one I use. But I can't sync my password to different devices as it always asks for a password I haven't used before. I am happy to keep the addons proper on the developer version, and not use it for anything until I ca get it set up without having to re-sync everything. Do you have a suggestion for limited motor ability?

Asked by Stormkynd 4 மாதங்களுக்கு முன்பு

Last reply by cor-el 4 மாதங்களுக்கு முன்பு

  • தீர்வுற்றது
  • Archived

can't seperate bookmarks for two different accounts

Recently I bought a new PC, installed Firefox on it, logged in with my account and synced all of my bookmarks and add-ons, etc My wife is now working on my old PC, there… (மேலும் படிக்க)

Recently I bought a new PC, installed Firefox on it, logged in with my account and synced all of my bookmarks and add-ons, etc My wife is now working on my old PC, therefore I removed all old programs and installed just the basic stuff she always uses. She's also created her own account after installing the latest version of Firefox. I didn't rename the computer, only her Windows useraccount. Also created a new profile, that doesn't help either because bookmarks keep getting synced between two different accounts each on a different PC and I don't seem to get it right. Looked at the different devices that should sync under each account, that seems to be OK. But everytime I make a change in the bookmarks on one of the PC's with it's own account the other one also gets changed under that different account. Can someone help me by taking it step by step, so I can understand what it is I am doing wrong?

Asked by CeeJeeGee 9 மாதங்களுக்கு முன்பு

Answered by CeeJeeGee 9 மாதங்களுக்கு முன்பு

Firefox won't open with maximized window after login, and it happens across different Windows OS.

Firefox will never ever open in maximized window after I log in with my Firefox account and make some changes to the toolbars. Advanced properties to make maximizing defa… (மேலும் படிக்க)

Firefox will never ever open in maximized window after I log in with my Firefox account and make some changes to the toolbars. Advanced properties to make maximizing default won't work either. It hasn't worked for many Firefox versions I've tried and that caused me to use Chrome. But if you manage to fix this problem, I'll be more than happy to stick with Firefox.

Asked by Csuŋ 5 மாதங்களுக்கு முன்பு

Last reply by FredMcD 5 மாதங்களுக்கு முன்பு

  • Archived

I can't press the Sign in to Sync button in the desktop browser.

The buttons that enable me to sign in are simply unresponsive. It is clickable, but nothing happens.

Asked by hiimhakk 6 மாதங்களுக்கு முன்பு

Last reply by Roland Tanglao 6 மாதங்களுக்கு முன்பு

  • Archived

Bookmarks form Firefox on old PC

I had a lot of important bookmarks in Firefox without signed in Firefox account on my old PC. Before moving away from that old PC, I signed in to firefox account to it co… (மேலும் படிக்க)

I had a lot of important bookmarks in Firefox without signed in Firefox account on my old PC. Before moving away from that old PC, I signed in to firefox account to it connect Firefox data with my mail and account. I even tested that in way that I signed out from my account, removed all the data from Firefox, and when I signed in again, it was all there. It was about 5 months ago. Now, on my new PC, when I signed in with same account, there is no any those bookmarks. I tried to restore bookmarks, but it offers me only two time points in past for restoring, and none of those gives me back bookmarks or any other data. I didn't use that account with Firefox until now. Please help, there was a lot of important bookmarks to me for work.

Asked by darian.pesut.poslovni 6 மாதங்களுக்கு முன்பு

Last reply by the-edmeister 6 மாதங்களுக்கு முன்பு

  • Archived

Every time i close firefox it keeps crashing and losing recent history and sometimes recent adds to my bookmarks folder any suggestions how can i solve this ?

Firefox 71.0 Crash Report [@ AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown ] Search Mozilla Supp… (மேலும் படிக்க)

Firefox 71.0 Crash Report [@ AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown ] Search Mozilla Support for this signature How to read this crash report ID: 04bd67a6-446a-4d61-a9a8-31cf80191222 Signature: AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown

   Details
   Metadata
   Bugzilla
   Modules
   Raw Dump
   Extensions
   Telemetry Environment
   Correlations

Signature AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown More Reports Search UUID 04bd67a6-446a-4d61-a9a8-31cf80191222 Date Processed 2019-12-22 22:41:47 UTC Uptime 123,924 seconds (1 day, 10 hours and 25 minutes) Last Crash 172,514 seconds before submission (1 day, 23 hours and 55 minutes) Install Age 1,401,752 seconds since version was first installed (2 weeks, 2 days and 5 hours) Install Time 2019-12-06 17:18:40 Product Firefox Release Channel release Version 71.0 Build ID 20191202093317 (2019-12-02) Buildhub data OS Windows 7 OS Version 6.1.7601 Service Pack 1 Build Architecture amd64 CPU Info family 6 model 58 stepping 9 CPU Count 4 Adapter Vendor ID

NVIDIA Corporation (0x10de)

Adapter Device ID

GK107 [GeForce GTX 650] (0x0fc6)

Startup Crash

False

MOZ_CRASH Reason (Sanitized)

MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x7fef130b885 Total Virtual Memory 8,796,092,891,136 bytes (8.8 TB) Available Virtual Memory 8,792,373,157,888 bytes (8.79 TB) Available Page File 11,178,225,664 bytes (11.18 GB) Available Physical Memory 4,887,105,536 bytes (4.89 GB) EMCheckCompatibility

False

App Notes

FP(D00-L1100-W00000000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+3 xpcom_runtime_abort(###!!! ABORT: file resource://gre/modules/PlacesUtils.jsm, line 2026)

Processor Notes processor_ip-172-31-14-246_us-west-2_compute_internal_7; ProcessorPipeline; SignatureShutdownTimeout: Signature replaced with a Shutdown Timeout signature, was: "Abort | mozalloc_abort | Abort | NS_DebugBreak | nsDebugImpl::Abort | XPTC__InvokebyIndex"

Asked by alexco8219 8 மாதங்களுக்கு முன்பு

Last reply by alexco8219 8 மாதங்களுக்கு முன்பு

  • Archived

I get error code wever I try to log into sync on my PC, why can't I log in?

I decided to get Firefox on my Android device because I switched to Firefox on my windows PC. After I logged in on my phone, I got logged off on my PC and it prompted to … (மேலும் படிக்க)

I decided to get Firefox on my Android device because I switched to Firefox on my windows PC. After I logged in on my phone, I got logged off on my PC and it prompted to sign in to enable sync. Whenever i'd input the 2 factor authentication code it would just tell me that my email "just returned". what does this mean and how can I fix it? my email is a normal Gmail account working perfectly fine.

Asked by Dotan Krispin 9 மாதங்களுக்கு முன்பு

Last reply by Dotan Krispin 9 மாதங்களுக்கு முன்பு

  • தீர்வுற்றது
  • Archived

Can't login, says there is no internet

I tried to sync FireFox by logging in, but it says there is no connection. I can still access any other web page.

Asked by Ranos Fox 9 மாதங்களுக்கு முன்பு

Answered by cor-el 9 மாதங்களுக்கு முன்பு

  • Archived

My bookmarks are getting scrambled

Hi, for some reason, my bookmarks are getting all mixed up. I used to have them in an easy to follow order and now they are all scrambled and some bookmarks are not show … (மேலும் படிக்க)

Hi, for some reason, my bookmarks are getting all mixed up. I used to have them in an easy to follow order and now they are all scrambled and some bookmarks are not show where they are supposed to show.

Here are my error codes if they are of any help: 1575661161801 Sync.Service INFO Loading Weave 1.73.0 1575661161801 Sync.Engine.Clients DEBUG Engine constructed 1575661161802 Sync.Engine.Clients DEBUG Resetting clients last sync time 1575661161803 Sync.Engine.Addons DEBUG Engine constructed 1575661161807 Sync.Engine.Addons DEBUG SyncEngine initialized: addons 1575661161809 Sync.Engine.Forms DEBUG Engine constructed 1575661161811 Sync.Engine.Forms DEBUG SyncEngine initialized: forms 1575661161812 Sync.Engine.History DEBUG Engine constructed 1575661161814 Sync.Engine.History DEBUG SyncEngine initialized: history 1575661161815 Sync.Engine.Passwords DEBUG Engine constructed 1575661161817 Sync.Engine.Passwords DEBUG SyncEngine initialized: passwords 1575661161818 Sync.Engine.Prefs DEBUG Engine constructed 1575661161820 Sync.Engine.Prefs DEBUG SyncEngine initialized: prefs 1575661161821 Sync.Engine.Tabs DEBUG Engine constructed 1575661161823 Sync.Engine.Tabs DEBUG SyncEngine initialized: tabs 1575661161823 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1575661161824 Sync.Engine.Extension-Storage DEBUG Engine constructed 1575661161826 Sync.Engine.Extension-Storage DEBUG SyncEngine initialized: extension-storage 1575661161827 Sync.Engine.Bookmarks DEBUG Engine constructed 1575661161829 Sync.Engine.Bookmarks DEBUG SyncEngine initialized: bookmarks 1575661161829 Sync.Service INFO Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0 1575661161830 Sync.AddonsReconciler INFO Registering as Add-on Manager listener. 1575661161830 Sync.AddonsReconciler DEBUG Adding change listener. 1575661161830 Sync.Engine.History.Tracker INFO Adding Places observer. 1575661161831 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1575661163200 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1575661163445 Sync.SyncScheduler DEBUG Global Score threshold hit, triggering sync. 1575661163445 Sync.Service DEBUG User-Agent: Firefox/71.0 (Windows NT 10.0; Win64; x64) FxSync/1.73.0.20191202093317.desktop 1575661163446 Sync.Service INFO Starting sync at 2019-12-07 05:39:23 in browser session zwzg4kXSMXhi 1575661163446 Sync.Service DEBUG In sync: should login. 1575661163446 Sync.Service INFO User logged in successfully - verifying login. 1575661163446 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1575661163446 Sync.Status DEBUG Status.login: success.login => success.status_ok 1575661163446 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1575661163446 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1575661163446 Sync.BrowserIDManager INFO Getting keys 1575661163447 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1575661163447 FirefoxAccounts DEBUG enter getAssertion() 1575661163452 FirefoxAccounts DEBUG got keyPair 1575661163452 FirefoxAccounts DEBUG getCertificateSigned: true true 1575661163454 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/certificate/sign?service=sync 1575661163454 Services.Common.RESTRequest DEBUG POST Length: 888 1575661163661 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/certificate/sign?service=sync 200 1575661163662 Hawk DEBUG (Response) /certificate/sign?service=sync: code: 200 - Status text: OK 1575661163662 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -662 1575661163662 FirefoxAccounts DEBUG getCertificate got a new one: true 1575661163662 FirefoxAccounts DEBUG _updateAccountData with items: ["keyPair","cert"] 1575661163662 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1575661163662 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1575661163662 FirefoxAccounts DEBUG getAssertionFromCert 1575661163662 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true 1575661163663 Sync.BrowserIDManager DEBUG Getting a token 1575661163663 Services.Common.TokenServerClient DEBUG Beginning BID assertion exchange: https://token.services.mozilla.com/1.0/sync/1.5 1575661163663 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1575661163669 FirefoxAccounts TRACE finished write of json user data - took: 7 1575661163669 FirefoxAccounts DEBUG writing secure storage: ["kSync","kXCS","kExtSync","kExtKbHash"] 1575661163670 FirefoxAccounts TRACE starting write of user data to the login manager 1575661163699 FirefoxAccounts TRACE finished write of user data to the login manager 1575661164297 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 200 1575661164298 Services.Common.TokenServerClient DEBUG Got token response: 200 1575661164298 Services.Common.TokenServerClient DEBUG Successful token response 1575661164298 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1575661164298 Sync.Status DEBUG Status.login: success.status_ok => success.login 1575661164298 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 1575661164299 Sync.BrowserIDManager DEBUG _findCluster returning https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/ 1575661164299 Sync.BrowserIDManager DEBUG Cluster value = https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/ 1575661164299 Sync.BrowserIDManager DEBUG Setting cluster to https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/ 1575661164299 Sync.Service DEBUG Caching URLs under storage user base: https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/ 1575661164300 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1575661164949 Sync.Resource DEBUG GET success 200 https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/info/collections 1575661164950 Sync.Service DEBUG Fetching server configuration: https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/info/configuration 1575661165153 Sync.Resource DEBUG GET success 200 https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/info/configuration 1575661165153 Sync.Service DEBUG Fetching global metadata record 1575661165356 Sync.Resource DEBUG GET success 200 https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/storage/meta/global 1575661165356 Sync.Service DEBUG Clearing cached meta record. metaModified is undefined, setting to 1574815475.89 1575661165670 Sync.Resource DEBUG GET success 200 https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/storage/meta/global 1575661165670 Sync.Service DEBUG Weave Version: 1.73.0 Local Storage: 5 Remote Storage: 5 1575661165671 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys. 1575661165671 Sync.Service INFO Testing info/collections: {"passwords":1575615833.85,"addons":1573168287.3,"tabs":1575661066.66,"clients":1575660973.5,"crypto":1498625392.07,"forms":1575617498.57,"meta":1574815475.89,"bookmarks":1575578169.01,"prefs":1572952053.55,"history":1575661067.19} 1575661165671 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 0 1575661165671 Sync.Service INFO collection keys reports that a key update is needed. 1575661165683 Sync.Resource WARN GET request to https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/storage/crypto/keys failed: [Exception... "Abort" nsresult: "0x80004004 (NS_ERROR_ABORT)" location: "<unknown>" data: no] No traceback available 1575661165683 Sync.Service WARN Got exception fetching cryptoKeys.: [Exception... "Abort" nsresult: "0x80004004 (NS_ERROR_ABORT)" location: "<unknown>" data: no] No traceback available 1575661165684 Sync.Status DEBUG Status.login: success.login => error.login.failed 1575661165684 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1575661165684 Sync.Service WARN Failed to fetch symmetric keys. Failing remote setup. 1575661165684 Sync.Service WARN Remote setup failed. 1575661165684 Sync.ErrorHandler ERROR Sync encountered a login error 1575661165684 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1575661165685 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1575661165688 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.failed(resource://services-sync/service.js:1041:15) JS Stack trace: onNotify@service.js:1041:15 1575661165689 Sync.Service DEBUG Not syncing: login returned false.

Asked by Denis 9 மாதங்களுக்கு முன்பு

Last reply by FredMcD 9 மாதங்களுக்கு முன்பு

  • தீர்வுற்றது
  • Archived

Firefox cannot sync between Windows and Linux/Mac

I have several devices which run different systems. Whenever I sync in Firefox, Linux Firefox always syncs with other Linux firefox or Mac Firefox. Windows systems would … (மேலும் படிக்க)

I have several devices which run different systems. Whenever I sync in Firefox, Linux Firefox always syncs with other Linux firefox or Mac Firefox. Windows systems would have another set of bookmarks and user data. My windows devices cannot sync with firefox on other systems. Here's part of my error-sync-1575631489638.txt

1575631489410 Services.Common.RESTRequest DEBUG POST https://oauth.firefox.com.cn/v1/authorization 200 1575631489411 FirefoxAccounts DEBUG _updateAccountData with items: ["oauthTokens"] 1575631489411 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1575631489411 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1575631489416 FirefoxAccounts TRACE finished write of json user data - took: 5 1575631489416 FirefoxAccounts DEBUG writing secure storage: ["kSync","kXCS","kExtSync","kExtKbHash"] 1575631489416 FirefoxAccounts TRACE starting write of user data to the login manager 1575631489427 FirefoxAccounts TRACE finished write of user data to the login manager 1575631489628 Sync.Status DEBUG Status for engine extension-storage: error.engine.reason.unknown_fail 1575631489628 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial 1575631489628 Sync.ErrorHandler DEBUG extension-storage failed: Error: HTTP 401 Unauthorized: Missing Authorization Token (Please authenticate yourself to use this endpoint.)(resource://services-common/kinto-http-client.js:2771:5) JS Stack trace: ServerResponse@kinto-http-client.js:2771:5 processResponse@kinto-http-client.js:2925:13 1575631489629 Sync.Doctor INFO Skipping check of prefs - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of passwords - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of tabs - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of bookmarks - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of addons - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of forms - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of history - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of extension-storage - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping validation: no engines qualify 1575631489630 Sync.Synchronizer INFO Sync completed at 2019-12-06 19:24:49 after 0.77 secs. 1575631489630 Sync.Declined DEBUG Handling remote declined: [] 1575631489630 Sync.Declined DEBUG Handling local declined: [] 1575631489631 Sync.Declined DEBUG Declined changed? false 1575631489631 Sync.Service INFO No change to declined engines. Not reuploading meta/global. 1575631489631 Sync.ErrorHandler ERROR Some engines did not sync correctly. 1575631489632 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule)

Asked by Matt is not using FAKE FireFox 9 மாதங்களுக்கு முன்பு

Answered by James 9 மாதங்களுக்கு முன்பு

  • Archived

Sync not working with no master password

I did a Firefox restore due to suspect browser hijack ( it wasn't). All mu saved logins have been eraases so tried to do a manaul sync. This pops up a yellow bar along t… (மேலும் படிக்க)

I did a Firefox restore due to suspect browser hijack ( it wasn't). All mu saved logins have been eraases so tried to do a manaul sync.

This pops up a yellow bar along the top of the "Logins and Paswords" page saying "Please enter your master password to view saved logics and passwords" . I don't have a master password set so that makes little sense. To the right of the yellow bar is a button "login". if i click the button ther yellow bar goes away but there is no log in dialog.

What do I do to get Fiefox to sync?

Asked by CScotty 9 மாதங்களுக்கு முன்பு

Last reply by cor-el 9 மாதங்களுக்கு முன்பு

  • Archived

Signed in but can't sync my account

I have signed in my firefox account . Trying luck by clicking the sync button but unfortunately the contents ( bookmark, Username password) are not showing in firefox. … (மேலும் படிக்க)

I have signed in my firefox account . Trying luck by clicking the sync button but unfortunately the contents ( bookmark, Username password) are not showing in firefox.

Asked by detmktgptl 1 வருடத்திற்கு முன்பு

Last reply by aylar23m 10 மாதங்களுக்கு முன்பு