• Archived

clean reinstall

I'm trying to perform the clean reinstall for Firefox on my computer. But, I see the instructions for the uninstall, Delete the Firefox installation folder, which is loca… (மேலும் படிக்க)

I'm trying to perform the clean reinstall for Firefox on my computer. But, I see the instructions for the uninstall, Delete the Firefox installation folder, which is located in one of these locations, by default:

   Windows: (Note: Check both folders.)
       C:\Program Files\Mozilla Firefox
       C:\Program Files (x86)\Mozilla Firefox 

Being I'm not computer wizard I had trouble finding the location of such folder. But when I accessed my program list in my windows program list I see a program named Mozilla maintenance service. When I click on that I see a format/window to "uninstall C:\Program Files (x86)\Mozilla Maintenance Service\." Is this the program/folder I need to uninstall to complete the proper instructions I need to perform a clean install? If so, when I delete it I then reinstall Firefox once again after the uninstall procedure? Is performing the uninstall procedure going to screw up my Firefox browser and my many bookmarks I have accumulated over the years? Can someone please help and explain? Thank you.

Asked by sciencemagic 2 ஆண்டுகளுக்கு முன்பு

Last reply by sciencemagic 2 ஆண்டுகளுக்கு முன்பு

  • Archived

How to remove uploaded themes from theme page

I was testing out some themes. The Add-ons->Themes page is now cluttered. How do I remove the unwanted themes?

Asked by Jeff Bloomfield 2 ஆண்டுகளுக்கு முன்பு

Last reply by jscher2000 - Support Volunteer 1 வருடத்திற்கு முன்பு

  • Archived

Firefox 109.0 - Forced "Extensions" icon

I will be to-the-point: Firefox 109.0 has forced the "extensions" icon (a puzzle piece) on my Bookmarks toolbar. (1) I do not wish for it to appear there (2) I am not gi… (மேலும் படிக்க)

I will be to-the-point: Firefox 109.0 has forced the "extensions" icon (a puzzle piece) on my Bookmarks toolbar.

(1) I do not wish for it to appear there (2) I am not given the possibility to remove it from the "Customise toolbar" screen

Please assist.

Asked by Hevin Bhujan 2 ஆண்டுகளுக்கு முன்பு

Last reply by Paul 1 வருடத்திற்கு முன்பு

  • Archived

Firefox Browser

In the last month Firefox using google search simply refuses to search, this is becoming annoying to the point where I will start using other browsers. Is there a fix for… (மேலும் படிக்க)

In the last month Firefox using google search simply refuses to search, this is becoming annoying to the point where I will start using other browsers. Is there a fix for this?

Asked by tony232 2 ஆண்டுகளுக்கு முன்பு

Last reply by Terry 1 வருடத்திற்கு முன்பு

  • Archived

Cannot see formatting such as bold and italics with NVDA screen-reader on Archive of Our Own website

About three months ago, I changed the AO3 site skin to the Low Vision option, because I wanted to see if I could fix the then minor issue of not being able to see bold wi… (மேலும் படிக்க)

About three months ago, I changed the AO3 site skin to the Low Vision option, because I wanted to see if I could fix the then minor issue of not being able to see bold with my screen-reader, NVDA, when reading fics on the site. Some of the bold I knew to be there because I had personally put it in.

When I changed the skin, I was dismayed to find I could not only still not see bold, but I could no longer see italics with NVDA either. The AO3 sidebar menu was also tucked away behind a dropdown button, but I could open that up and get to the controls, so I didn't mind that so much. The formatting, however, posed a real problem, since italics are used for, among other things, emphasis, telepathic speech, and the speech of Pokémon in fanfics featuring humans who can understand Pokémon. So I definitely wanted this problem fixed.

I thought I could simply change the site skin back, but to my further dismay, switching back to the Default skin did not restore my former view of the site's pages. I began trying other things, seeking advice from other tech-savvy acquaintances after I'd exhausted all the possible fixes I could think of to no effect. Here is a list of everything I've already tried:

  • As mentioned before, changing the site skin back with the buttons on the site
  • Soft/Hard-Refreshing the page.
  • Logging out of and back into my AO3 account to artificially end the session.
  • Restarting the computer, and NVDA, by extension.
  • Disabling each of the three extensions I have in Firefox, just in case one of them had caused the issue.
  • Viewing the site while logged out to see if that made a difference.
  • Cleared browser cache, and when that failed to help, also cleared specifically the AO3 cookies.
  • Created a clean Firefox profile with no settings changed and no extensions added, pasted url of one of the pages I was using as a test into the address bar. Still no formatting visible.
  • Viewed page in Incognito mode.
  • Briefly thought I had a solution when I found the Page Styles submenu in the View menu, set the page to No Style. Got my old sidebar back, but not the formatting, and lost even that change after a refresh. Not ideal solution.
  • Downloaded the portable version of Firefox, opened it and pasted in a url again. Still no formatting.
  • Reluctantly, opened AO3 in Google Chrome. Could see all the formatting with NVDA when logged out, and when I logged in, could still see the formatting.

I also discovered Reader View while testing some of these things, and this allowed me to read the text of a fic or chapter with all its formatting, but that view doesn't include the Author's Notes, or the comments, and that sacrifices some of the nuance of those because I don't see the emphasis on any words/phrases without the formatting.

I have contacted the AO3 support team, but they are just as confused as I am and don't know what could have happened. They say they haven't changed anything on the site that they could pinpoint as causing this problem.

I have tried asking on the BlindTech email list I'm subscribed to, which is where I was given the link to Portable Firefox, but I have exhausted all their ideas as well, some of which were included in the above list.

Now I come to you. Please, if you can shed any light on what might have caused this problem, I would deeply, sincerely appreciate it.

Asked by Trix 2 ஆண்டுகளுக்கு முன்பு

Last reply by Trix 1 வருடத்திற்கு முன்பு

  • Archived

My hosting is blocked by "Safe Browsing"

Dear Support, I posted my js-library on the hosting https://rombase.ru/o5/olga5/o5.js and copied it to https://leonrom.github.io/o5/olga5/o5.js I try to connect to it fr… (மேலும் படிக்க)

Dear Support, I posted my js-library on the hosting https://rombase.ru/o5/olga5/o5.js and copied it to https://leonrom.github.io/o5/olga5/o5.js

I try to connect to it from Blogger, for example: https://olga-5.blogspot.com/2020/02/olga5-shp.html?o5debug=2 and I change the link to the library's hosting in the <head> of my blog.

The Chrome browser works the same way wherever o5.js is located. But Mozilla, when placed on rombase.ru, swears in the console: `The resource at “https://rombase.ru/o5/olga5/o5.js” was blocked by Safe Browsing`

My Firefox is 109.0.1 (64 bit) under MX Linux

Could you please tell me: what is the "safety"-difference between rombase.ru and leonrom.github.io? What shall I change in rombase.ru to work properly?

Thank you PS Connecting via VPN (from Ukraine) does not help

Asked by romleon 1 வருடத்திற்கு முன்பு

Last reply by cor-el 1 வருடத்திற்கு முன்பு

  • தீர்வுற்றது
  • Archived

Video does not play audio when I try to watch videos through duck duck go

I have tried watching videos through chrome and other browsers by searching something via duck duck go and watching that video on duck duck go, and it works on other brow… (மேலும் படிக்க)

I have tried watching videos through chrome and other browsers by searching something via duck duck go and watching that video on duck duck go, and it works on other browser so it must be specific to firefox.

Whenever I try to watch a video, in the drop down bar firefox select to mute audio for some reason. I then select 'allow audio and video' and refresh the page but the video is still muted for some reason. This also happens when I try to use other video sites. This has only started to happen recently in the past two days (and yes I am updated to the latest version of firefox).

Asked by bluejumper.2914 2 ஆண்டுகளுக்கு முன்பு

Answered by Terry 2 ஆண்டுகளுக்கு முன்பு

  • தீர்வுற்றது
  • Archived

addon '' extensions''

hi, i see a new addon in my bookmarks bar- extensions , on the right above... its not possible to drag it down to customize toolbar .i can drag /up and down/other itmes… (மேலும் படிக்க)

hi, i see a new addon in my bookmarks bar- extensions , on the right above... its not possible to drag it down to customize toolbar .i can drag /up and down/other itmes buy why not this one? pls fix it...

Asked by Slawomir Dzwonek 2 ஆண்டுகளுக்கு முன்பு

Answered by jscher2000 - Support Volunteer 1 வருடத்திற்கு முன்பு

  • தீர்வுற்றது
  • Archived

How to remove extension symbol from toolbar?

Hello How to remove extension symbol from toolbar? ^(see image): https://i.imgur.com/2bh8se5.png Any idea? Thanks … (மேலும் படிக்க)

Hello How to remove extension symbol from toolbar? ^(see image): https://i.imgur.com/2bh8se5.png Any idea? Thanks

Asked by MGP 2 ஆண்டுகளுக்கு முன்பு

Answered by MGP 2 ஆண்டுகளுக்கு முன்பு

  • Archived

Printing out logins and passwords

I don't seem t have the right usernames and passwords to be able to print out my logins and passwords. I am able to login to Windows whenever I restart my PCs, but Firef… (மேலும் படிக்க)

I don't seem t have the right usernames and passwords to be able to print out my logins and passwords. I am able to login to Windows whenever I restart my PCs, but Firefox doesn't accept the password. I have tried versions of the name that appears on my Windows screen after login, but that doesn't work. There is no alternative account on my laptop.

Asked by Dennis C During 2 ஆண்டுகளுக்கு முன்பு

Last reply by jscher2000 - Support Volunteer 1 வருடத்திற்கு முன்பு

  • தீர்வுற்றது
  • Archived

Sync doesn`t sync my tabs

Sync is a nightmare. It is so unintuitive! What exactly would be wrong with having separate Export and Import buttons for each of Settings, Addons, Tabs, History, Bookm… (மேலும் படிக்க)

Sync is a nightmare. It is so unintuitive! What exactly would be wrong with having separate Export and Import buttons for each of Settings, Addons, Tabs, History, Bookmarks, etc? I have a desktop box and a newer laptop I wanted to get up to date. I pressed the Sync button on the desktop ... By the way, there`s a link below that reads "Connect another device" ... Connect where? Someone is designing these interfaces who has absolutely zero imagination. Anyways, I signed off, moved the ethernet cable to my laptop, signed in, pressed Sync, and voila!, I got my Bookmarks, at least. But I have no idea how to get my tabs and windows. I tried with a "download link" something or other, but it seemed to assume I was sync-ing to a phone, and didn`t work. Any way to get my tabs?

Asked by Dan_W 2 ஆண்டுகளுக்கு முன்பு

Answered by cor-el 2 ஆண்டுகளுக்கு முன்பு

  • தீர்வுற்றது
  • Archived

Issue with add-on

I installed TotalAV webshield & now firefox won't open full screen. I disable webshield, Firefox opens full screen. BUT I use webshield on chrome with NO ISSUES. I … (மேலும் படிக்க)

I installed TotalAV webshield & now firefox won't open full screen. I disable webshield, Firefox opens full screen. BUT I use webshield on chrome with NO ISSUES. I contacted TotalAV, and they said the issue is with Firefox. So...why is Firefox having an issue opening fullscreen when I enable webshield?

Asked by maxima_2006 2 ஆண்டுகளுக்கு முன்பு

Answered by maxima_2006 1 வருடத்திற்கு முன்பு

  • Archived

Why am I no longer able to log on to my PNC online banking? I'm using an IMAC computer.

Since firefox's latest update I am unable to access my online PNC banking account. PNC says that Firefox is no longer compatible with their online banking system. I'm usi… (மேலும் படிக்க)

Since firefox's latest update I am unable to access my online PNC banking account. PNC says that Firefox is no longer compatible with their online banking system. I'm using an IMAC computer. Does anyone know what's causing the problem or am I being forced to use a different browser ? My e-mail address is[email removed from public] Thank You

Asked by jk327 2 ஆண்டுகளுக்கு முன்பு

Last reply by stoltzfus 1 வருடத்திற்கு முன்பு

  • தீர்வுற்றது
  • Archived

Remember Focus (search hit number) of Search in Page e.g. 17/34 and not back to 1/34

I have to search for a lot of entries in a long page, click on them to another window, do something (fill in a syllabus) and then go back to the long page and change the … (மேலும் படிக்க)

I have to search for a lot of entries in a long page, click on them to another window, do something (fill in a syllabus) and then go back to the long page and change the next search hit.

When I return to the long page the search in page is remembering where I am in the number of searches shown at the bottom of the page (e.g. 19/34) but when I click on the down button, instead of going to 20/34 it jumps back to 1/34 so then I have to press the down button 20 times to get to the next search hit.

Is there any way around this, so that I can just jump to the next search hit without having to press the down button 20 times?

I thought it might be the fact that the search is off screen but that is not it. It is the fact that I have left the page so the focus has been forgotten (except as the number 19/34 on the search in page bar at the bottom).

Is this a bug?

Asked by Timtak 2 ஆண்டுகளுக்கு முன்பு

Answered by Timtak 2 ஆண்டுகளுக்கு முன்பு

  • தீர்வுற்றது
  • Archived

Excessive GPU memory usage when visiting websites (especially watching live streams)

Firefox always uses excessive GPU memory when I watch video and livestream. about:memory shows that the explict GPU memory allocation is only about 200 MB but in the task… (மேலும் படிக்க)

Firefox always uses excessive GPU memory when I watch video and livestream. about:memory shows that the explict GPU memory allocation is only about 200 MB but in the task manager the GPU memory usage is 1GB, and the latter doesn't decrease even if I close the tab. I suspect that this is a memory leak. I searched for Bugzilla and found a similar issue that has been existing for years: https://bugzilla.mozilla.org/show_bug.cgi?id=1386177

Asked by ZeroAurora 2 ஆண்டுகளுக்கு முன்பு

Answered by ZeroAurora 2 ஆண்டுகளுக்கு முன்பு

  • Archived

Unusual Sign-In Activity in my Hotmail Account

Hey Firefox Agent: Well I just wrote this out in a prior communication, but it got lost when I tried to figure out how to provide: Troubleshooting Information (optional):… (மேலும் படிக்க)

Hey Firefox Agent: Well I just wrote this out in a prior communication, but it got lost when I tried to figure out how to provide: Troubleshooting Information (optional):

Okay, so here we go again. But I am not going to provide: Troubleshooting Information (optional):

Here's the problem: In my Hotmail account, I am getting email "cards" (entries in my Hotmail account) that say: Unusual Sign-In Activity. Now recently, I spent a lot of time finally contacting and spending time with a Microsoft Tech Support agent. This agent helped me change the password on my main Hotmail account. Yet, I am still getting these annoying email "cards" in my Hotmail account. Now, I've analyzed these various email "cards" and I discovered a few things relating to Firefox. Here's what I found on all (5) of these separate email "cards": Sign-in details Country/region: Australia IP address: Please note I eliminated the IP address here because I don't know if it safe to do so or if I will be compromising my computer in any way. In order to share this IP address, I need to know if I am now dealing with an official Firefox support agent. If so and if it is necessary to share the IP address then please let me know in your follow up response. Date: 11/1/2022 4:46 PM (GMT) Platform: Windows Browser: Firefox Today, by the way, is: Sun 5 Feb 23 Time now: 4:16p Est at the time of writing this here line. It is interesting that the email "cards", all of them, have the same date and time: 11/1/2022 4:46 PM (GMT) There's something not right about receiving email "cards" from back in November 2022.

Now if you--the Firefox Support Agent--know what I can do to resolve and stop this annoying problem then please let me know by sending me an email to my email address. You have it from my Firefox account. Gosh, this is such an annoying problem. If you can help then please do so. Thank you.

Asked by OrangeMango 2 ஆண்டுகளுக்கு முன்பு

Last reply by OrangeMango 2 ஆண்டுகளுக்கு முன்பு

  • Archived

Problem with my bank 2FA and firefox

Am using FF 109.01 (64) and the latest Windows 10 (64) ver. I uses their Virus program. With my bank security settings I have check marked to not use 2FA Bank home page… (மேலும் படிக்க)

Am using FF 109.01 (64) and the latest Windows 10 (64) ver. I uses their Virus program.

With my bank security settings I have check marked to not use 2FA Bank home page asks for a security code anyway.

This has happened to me months ago and all of a sudden everything was OK. ... and now it has happened again. When I use Edge, Bank home page does not ask for a security code. This is the way I would like FF to perform.

I have phoned the Bank IT Help desk and they are bafflled. They had me try a bunch of acrobats but nothing works.

Obviously there is something in FF to tweak. I am using

I have searched and searched on internet, but no solution. I have used FF since it was a baby, and I want to stick with it. Thanks

Asked by tsb 2 ஆண்டுகளுக்கு முன்பு

Last reply by tsb 2 ஆண்டுகளுக்கு முன்பு

  • Archived

Firefox userChrome meta tag

Is it possible to edit the userChrome.css file to have the tab/tool bar change colors like in Safari 15? I am new to CSS but would love to know if this is possible. … (மேலும் படிக்க)

Is it possible to edit the userChrome.css file to have the tab/tool bar change colors like in Safari 15? I am new to CSS but would love to know if this is possible.

Asked by Dandandooo 2 ஆண்டுகளுக்கு முன்பு

Last reply by cor-el 2 ஆண்டுகளுக்கு முன்பு

  • Archived

Lag when rearranging tabs

For some reason whenever I try and move a tab to a different location, the animation is quite chopping and the tab takes about half a second to move to where I've dragged… (மேலும் படிக்க)

For some reason whenever I try and move a tab to a different location, the animation is quite chopping and the tab takes about half a second to move to where I've dragged my mouse. If i click on the tab and very slowly move it there's no lag at all.

Troubleshooting I've attempted: Updated Firefox Refreshed Updated my drivers Launched in troubleshoot mode Removed all add-ons Tried Beta, Nightly and Dev Edition Uninstalled firefox and removed all appdata Ran in compatibility mode and as admin Looked at task monitor (Firefox and Windows) Ran a malware and virus scan Factory reset my pc

This issue is only occurring on my desktop, and not my laptop. It seems like it may be a hardware issue as factory resetting my pc didn't fix it.

My specs are: Windows 10 Home 22H2 CPU: i7-7700 GPU: Gigabyte GeForce GTX 1080 Xtreme 8gb Memory: Kingston HyperX Fury Black 16GB (2x8GB) DDR4, 2133MHz Storage: Samsung 980 PRO M.2

Asked by zaables 2 ஆண்டுகளுக்கு முன்பு

Last reply by zaables 1 வருடத்திற்கு முன்பு