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Several months ago, both my Firefox and my Thunderbird stopped working. Thanks to help from this website, both were repaired. New problems have occurred and I’m here again, hoping for help. My computer is a Dell XPS desktop, running Windows 11 (Home), upgraded from Windows 10. Both FF and TB are up to date.

So, problems: TB: I turn on the computer in the morning, have a small breakfast, then start TB. The Inbox appears on the screen and then the request for my password. When I type the first letter, it doesn’t appear. I type it again, it appears, and then I finish entering the password. Works fine after that. Well, almost. I want to delete several non-consecutive emails. What used to work was to hold down Ctrl key, then click on emails to be deleted, finally release Ctrl. Now what happens is the first email to be deleted is highlighted but when I click on the second email, the first email is unselected. Then I release Ctrl, press it once again, select first email, then additional emails to be deleted. They are all highlighted. FF: Inconsistent download times. I just tried to download a webpage from one of my bookmark folders. After about 30 seconds, with nothing showing, I closed the page, then tried downloading again. Another 30 seconds, same result. I closed FF then reopened it, tried loading the same page. It appeared in just a few seconds. Opened the Google webpage, clicked Maps and received the error shown. (First image) Clicked Try Again, Maps reappeared.

Sometime after these problems began, I noticed something different on my Task Bar. When FF was not running and I hovered the pointer over the FF icon, the name of the icon was displayed but was followed by the number 2 within parentheses. (See the image). The same thing for TB. Are these numbers somehow connected to the problems I am having with TB and FF?

Any help will be appreciated. Thanks.

How do I fix spotify images being grey? when I'm not logged in I can see he images of albums but whenever I log in they turn grey and I can't see the album/song image. Is there any way to fix this? I added a image for some context if that helps :) it's how the greyed out songs look.

Hello All,

I seem to have a problem with Firefox freezing. I moved back again to Firefox to maintain the adblockers that Chrome so graciously crippled.

Now, with that out of the way, I noticed that sites that have autoplaying MPEG-4 files that basically act like good old-fashioned gifs tend to cause the firefox to freeze.

It is a strange freeze though - the whole browser becomes VISUALLY unresponsive, but if I click blindly, say to close the tab or if I scroll up or down it appears to work. How do I know? Well, if I drag the mouse to the bottom of the taskbar in Windows and bring up the thumbnail... It unfreezes the browser - showing the changes I made blindly, at least until it freezes again when the MPEG-4 files start playing again. The freezes are not temporary either - I need to unfreeze through this thumbnail method I described above - otherwise it stays frozen.

The issue is not consistent either. Sometimes it goes through the MPEG-4 files perfectly fine, but usually scrolling through any thread containing embedded MPEG-4 videos, like reaction clips and the like, is literally impossible due to the rate of freezes.

Furthermore - this issue does not seem to occur when MPEG-4 videos are embedded on site itself, but freezes occur when the files appear in comments on imageboards and such.

I have narrowed down the culprit - the issues ceases when I disable the hardware acceleration, but I do not find it to be an acceptable solution in a long term - because disabling it causes various videos to play at noticeably lower and unpleasant framerates.

I'm fairly convinced it is NOT a hardware or software issue on my end - it is a brand new and powerful PC with a fresh install of Windows 11 and all the drivers are up to date, AMD GPU. Unless the issue is with some obscure codec, perhaps. However, the issue does not persist on any other browser I used.

Today: DevTools crashed many times, and I’m facing unusual issues. I cannot call through Messenger and cannot connect for video calls. Also, DevTools is not working, even though Firefox Developer Edition is quite good and healthy. Even Firefox is not working well. Please fix this issue quickly.

OLD ISSUE

My Firefox is using a lot of data; I don’t know why.

I am not using Firefox, and it is not running in the background, yet it is always using the internet. So what do I need to do in this situation? I tried to stop the internet connection using outbound rules, but it did not work. It is still using the internet. What is the reason my browser has high data usage? I have high data usage; in fact, in the past 12 days, we've used 30+ GB of data.

Win11 Firefox 138.04 It appears some of the shortcuts on the Newtab page are preloading somehow.

Where are these coming from? Sidebar is off. I have all preloading off, all suggestions of every sort off, any predictive anything off.

I am not experiencing this on my win10 machine.

How do I stop this?

Since recently 1~2 version, my Firefox keeps consume large amount of memory and release it repeatedly

Even I restart Firefox and do nothing, it will start doing this again

I use about:processes and about:memory to capture this seems the main process's "tab.query" causing this, please check

PS: sometime it will consume till system max (64GB) and cause my OS out of memory. PS2: that wave-like memory usage is cause by Firefox

I'm using the vertical tabs feature. I also tried enabling the "Expand sidebar on hover" option, which minimizes the side bar, and only expands it when you hover on it.

Issue: I have a lot of open tabs, and I'm usually working with the ones at the bottom of the list. When the bar minimizes the scroll position resets back to the beginning. So, every time I want to select a tab, I have to scroll back down, which makes this feature very hard to use.

Expected behavior: After the vertical bar minimizes, and I hover again, it should keep the scroll position.

starting just now, firefox will not take me to ANY website. All other browsing services are working. I have tried uninstalling and reinstalling and clearing cache and cookies.

If I cant get this fixed for my job I will go back to chrome and never download or retry this again. I will also never recommend firefox to anyone like I have in the past.

This video down helper is unstable it works when it wants to and stops working all the time can't somebody do something about it I paid for the license what more do you want fix this thing

Have an app with a web interface that I used for years, but not with several of the latest versions of FF. Chrome, Edge, and DuckDuckGo all show the page as expected and the page functions properly.

URL: http://127.0.0.1:8384/ Error looks like this:

Unable to connect

Firefox can’t establish a connection to the server at 127.0.0.1:[port number].

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

Have tried a large number of things including:

Ping works for ip and hostname, v4 and v6 Confirmed address is accessible through other browsers Disabled extensions Added exceptions in Settings for HTTPS-only mode Various settings in about:config, careful to return them to previous states when they didn't fix the problem Tried Safe Mode (aka Troubleshoot Mode) Refreshed Firefox (as prompted before uninstalling)

My last step is to reinstall, but thought I'd ask here first. Has anyone seen this before?

Why does this happen? I was even logged in, and my tab groups are gone. Why??? Do I need to use a different browser? And Firefox has had trouble with some websites where the paying portion is not correct. However, if I go to a different browser (Chrome), the paying portion works correctly. I'm getting kinda tired of these weird things going on. Please don't offer a feature that doesn't work like grouping tabs.

Today: Can't access website. I think it is the ISP or the router. Reset the router. No luck. Tried a different device on the Wifi. Works fine. Tried a different browser. works fine. Shut down Firefox. I had 2 browser instances open with several windows in each. Could not restart firefox, as it did not close correctly. I closed the broken instance(s). opened FF again, only got one set of windows, not both sets. The other instance had a bunch of grouped windows, and the groups seem to be gone. I can recreate most of those, but had some windows with ongoing work and things I wanted to look at and now they are gone.

FF crashed when I tried to get some answer from ediblearrangements.com help.

If I need to upload a file I click on the OPEN or BROWSE button in the website, Open File dialogue opens trying to list the location it is already looking at, and it hangs for over 30 seconds before listing files. This is windows 11, but it did it when i had windows 10 too. I dont know what to do.