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After an update on F***fox meant I could not access my emails or radio programmes, etc, etc, I reverted F***fox and refused to update it daily. Now it has updated itself and I have lost all my bookmarks, hundreds of them. WTH have you criminals done?

Hello, I reset my PC yesterday.

I didn't know my Firefox password anymore and clicked "Forgot password."

Then I created a new one.

Now my saved online pages and everything else are gone. So synchronization isn't working.

I have an account recovery key.

Will that work? And how?

Please help me.

Regards, Daniel

Hello, I never sign into my account when browsing but I've had bookmarks for years. This last update, they all disappeared. I read about profiles and looked at them but it is gone.

I signed into my account new and still no bookmarks. Is there anything else to do or they are gone?

Interesting that Microsoft updated also and my documents folder is no longer linked with the My Documents icon. I have to go to the C drive to find users and then my documents. I don't know if that's related.

I guess I have to stay signed in so Mozilla can track me.

Thanks, David

Hi, it looks like Firefox pushed an update on September 19, and after that, all my tabs were closed, I got logged out of all my accounts, and it opened a new blank Firefox window. Is there any way to recover my tabs and data?

Hi there, When I turned my laptop on this morning everything from my browsing history and pinned tabs to my bookmarks and passwords was just...poof...gone. I feel like someone stole my first born. Not sure if I'm just in a panic and not remembering how to fix this easily but regardless, please can someone help me:'(

It has always been the case that when I closed Firefox, it asked if I wanted my open files saved and reopened when I opened the browser again. I needed to restart my laptop and I decided to close Firefox first. It asked if tabs should be saved and I said yes. After I restarted the laptop and reopened Firefox, all of my open tabs (I think about 35) were gone. Can I get them back?

Greetings everyone,

Earlier, when I opened Firefox it didn't restore the tabs and windows I had been using from about 2 weeks ago. I tried looking in "History" in the Firefox menu but it only displays tabs and windows that I've closed and it doesn't have the tabs and windows I had actually open.

I've had the same Firefox settings since I first installed Firefox a few years ago and this is the first time this has happened... :'( :'( :'(

I must have had about 70 Firefox windows and even more tabs within those windows so this really hurt me... :'( :'( :'(

Thank you for any help!

After the update, a window popped up asking me to select a profile. But my profile, where all my passwords, bookmarks, etc. were, was gone. I couldn't restore my bookmarks because the only one available was from today and it`s "clean." Is there any way to restore my account data? Because everything was there: settings, bookmarks, passwords, history.

I was, admittedly, perhaps doing a bit much on my ram at the time. but i didn't expect this. i didn't expect it at all.

screen went black a moment, firefox crashed. I figured it was fine! it crashes sometimes. it always restores my tab. the little bug report was there! willing and ready to restore my session for me. i let it restart fox.

i get the firefox sesion restore tab. but i already am filled with dread and upset. because i can see, in my peripherals, the blue button to restore session, is already greyed out. checking the little drop-down that shows you your session- [expletive]. empty.

God. what the [expletive]. I- what the [expletive]. it's a stupid thing to cry over, im sure. But some, most, of those tabs were YEARS old, from when i moved. and i've been having a hard time thinking about my old home lately. and now i've lost another bit of home. Some of those tabs may not even be in my [expletive] history anymore; i have a weird cut off of my oldest history in the history window, library window, thingy, where i can tell history was wiped, but i never wipe my history. i have no clue why this wipe even happened! Other then pushing it on my pc a bit much, but it's not been the first time i haven't paid attention; and it's restored before! what the [expletive]. Deeply upsetting. i've tried, even, to restore things myself; i have a 'upgrade.jsonlz4' file, few months old, but enough to have most of my tabs if it were stored inside; tried to rename it one of the recovery files, 'recovery.jsonlz4' and 'recovery.baklz4', then both, but doesn't work to get my windows back. This is awful.

My computer died when I had many tabs open. Some of them were important. I cannot get back into my old computer to recover them from there. It appears that sync was not enabled. Is there any way I can get them on my new computer?

I can actually see a list of the tabs. When I hit the hamburger icon, the first item is my account. At the bottom of my account is a heading “[username] on [device name]”. Underneath is a list of all my tabs from my last computer.

But I have to open them one by one. Is there any way to batch open these pages?

3 times now, my account has completely reset, forcing me to log into everything again and not working with the key that I copy and pasted and downloaded. I would like my old data back. Why does this keep happening?

Something or somebody emptied my bookmarks. I tried the import/restore routine but was told that Firefox "was unable to process the backup file." I also tried System Restore without success. Can you help me? I don't want to leave Firefox, but the problem reoccurs, which is maddening and time-wasting. Thanks, Bruce Berckman