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How do I update Firefox on my rand McNally tablet When I factory reset it ,it went back to the original version and I can't get it to update to the version I had beforehand

Hello, I am still running an old WIn 7 media center because I have applications I need that are no longer supported elsewhere. Firefox ESR has been working just fine up until the most recent update - which repeatedly fails to install each time I start Firefox. Is there a location where this update resides? If so may I know this location and procedure to eliminate this errant update? Thanks!

using 64 bit Linux here.

I download an update, but it doesn't do anything. It constantly tells me I need to download an update. Currently using 133.0.3

I managed to get an update through Linux, but now I'm having trouble with Linux. I suspect I need to remove Firefox and reload it. I tried to do that one time but it didn't fix the problem.

Any help would be appreciated.

Jim

After the last update on my desktop browser, my password was requested in order to "install a new helper tool." But it isn't accepting my password, even after I double checked what it was. And there's no Change Password link.

Since I can still access the Firefox browser on my iPhone, I thought of I'd change my password there and sync, but the new password isn't accepted either. Once a password isn't accepted, pressing cancel closes the app and it can't be reopened without a Force Quit first.

And 'round and 'round I go. How do I regain access to my desktop browser?

Thanks.

Dear Firefox Support, My issue is with the browser I use 136.0.1 (64-bit). Select Help menu (Restart to update Firefox) I've preformed this task several times so far and I keep getting the something over as I click on Help menu. I restart the browser again however it is the same thing "Restart" again. What is my next step here?

Thank you, Dave 18 March 2025

My new Win 11 PC out the box with a Firefox installed on it, worked fine for 2 weeks then an update from you guys causes it to crash, it is stuck in a perpertual reboot loop as windows crash, close then the app restarts despite being told to close, only a reboot will stop it from trying to open and then cause memory leaks.

Also, when are you guys going to incorporate a "Roll back feature" for these situations, so that the older working version can be retrieved.

All my important logins are on firefox and your programmers, whatever they did have jeopardised my ability to access important accounts.

I best check my androind tablet hasn't updates or I will be up the wazoo without a failsafe... Well played Mozilla Devs...

I have the latest version of Mozilla Firefox 155.0.Every time i update to latest version my Norton 360 for Gamers antivirus Safe Web application blocks the update process and i report it as False Positive and Mozilla Firefox updates ok. I have attached and image of Norton's Safe Web application analysis. Also,have submitted this issue to Norton using their Report False Positive form and have not had a reply yet. Thank you

I have been getting asked to update my firefox for the past 2 weeks now. Everytime, it asks me to update my firefox. I update it, and then when I quit firefox (restart computer) and re enter, it asks me to enter my admin details to be able to install a helper tool to finish installation.

Attached is a video of that happening. Essentially, I have downloaded the latest version directly off of mozilla website, but it continously asks me to update & install helper tool.

When credentials are entered, it doesn't do anything. When I press cancel, the application does not respond and need to force quit. Either way, I cannot access firefox everytime it asks me for an update.

Any help would be appreciated.

Link is to my dropbox of video since I cannot upload it to the post: https://www.dropbox.com/scl/fi/2ihkfij4zk5m74g1rj97l/Mozilla-Firefox-helper-tool-community-post.mov?rlkey=t7hreld7va3bd25putv562hca&dl=0

HERE'S HOW I SOLVED THIS "SECURE CONNECTION FAILED" ISSUE:

Kept getting this error when attempting to update Firefox; didn't matter which browser I used; went through the forum postings and tried every this-and-that-and-this-and-that posted there; didn't work; finally --

i opened a $10.00 30-day hotspot account with Xfinity, and the download worked perfectly.

PROBLEM SOLVED.

While I'm using Firefox, I try to go to a new website and Firefox says that it's installing a new version and I need to stop what I'm doing and restart. When Firefox restarts, it forces me to create a new profile and I've lost everything I had before.

This happens two or three times a day.

When I open Firefox, the profile I open with will open perfectly normally to version 153.0.4 and says it is up to date. However, if I open a different profile, that one will say it "Firefox is being updated by another instance". I can quit the app and change which profile I open first, and that profile will be 'up to date', and the other one will be 'being updated'.

I already went through quitting all pending tasks in task manager and restarting my device, as well as deleting and redownloading the app. This is really slowing down my processing speed while I work! Please help. I really don't want to lose my profiles.

How should I fix the frozen browser. Firefox updated ok from another user account on this computer, though Firefox has always updated for all accounts on the computer when updated from any of the accounts. The installer tool got caught in a loop to install until it froze the browser on the third retry. What should I do?

My version of Firefox is 108.0.1 -- I am running Windows 10 on a machine that Windows says is not capable of running Windows 11

My installation of Firefox resides on my D: drive. It uses quite a bit of space for cache and other things on my C: drive but it starts and runs on my D: drive.Now I am forced to update, but I can't get the installer to recognize an installation on the D: drive and update it. Instead it makes a new installation on my C: drive and I lose my appearance customizations, history and bookmarks.

I have never believed and cannot accept that an application absolutely MUST reside on the C: drive. It's lazy programming (something I used to do for a living). I can't believe Mozilla programmers wrote an installer that insists that Firefox must live there, so what am I missing? How do I tell the installer to find and update my existing application?

Thanks for your help. I feel as if I am missing something that ought to be obvious.

when updating from 154.0 to 157.0 I get a pop up window saying there is a helper that needs to be installed, but when I input my admin account details it gets stuck and won't continue the update (Firefox appears frozen in Activity monitor). The only way to sort this out seems to stop any updates by issuing the command:

rm -rf ~/Library/Caches/Mozilla/updates

from a terminal window. This way I can restart Firefox, but it did not update of course. Is there any solution to this? Thank you !

Desktop version update to 157.0.1 acted like a fresh install. Prompted me to import from previous browser. Firefox was my previous browser. I have my bookmarks backed up, but lost all my tab groups, which is a huge problem to try and recreate. Lost downloaded themes. Lost downloaded extensions. Why did this happen? I can't imagine it was by design.