• தீர்வுற்றது
  • Archived

I cant follow up on ticket #305857 I have no Library it is all blank - no history, no bookmarks, NADA!

I asked a question about a week ago. I can't even see the question anymore. While this was going on I received these emails. All times are in Australian CST. Thu 2025-… (மேலும் படிக்க)

I asked a question about a week ago. I can't even see the question anymore. While this was going on I received these emails. All times are in Australian CST.

Thu 2025-07-31 11:04 PM Your Mozilla Support request has been updated 305857

then I got tha same message again

Thu 2025-07-31 11:04 PM Your Mozilla Support request has been updated 305857

the next day I couldn't get in so I had to reset my password

Fri 2025-08-01 11:18 AM Forgot your password? Fri 2025-08-01 11:25 AM Your password has been reset

Then this appeared about 50 minutes later

Fri 2025-08-01 12:14 PM Forgot your password?

I found out about Mozilla Monitor and thought it might help

Fri 2025-08-01 12:14 PM New sign-in to Mozilla Monitor

Fri 2025-08-01 12:21 PM Mozilla Monitor⁩ found no known breaches

Then I got:

Fri 2025-08-01 12:30 PM Approve sign-in to Mozilla / Did you sign in to Mozilla?

again

Fri 2025-08-01 12:31 PM Approve sign-in to Mozilla / Did you sign in to Mozilla?

and again

Fri 2025-08-01 12:31 PM Approve sign-in to Mozilla / Did you sign in to Mozilla?

and again

Fri 2025-08-01 12:33 PM Approve sign-in to Mozilla / Did you sign in to Mozilla?

Then I got

Fri 2025-08-01 11:32 PM Mozilla Support Request: Share your feedback with us

which contained a copy of my post [I have made a bit of a hash up with my mozilla related logins]

Thu Jul 31, 2025, 07:34 but was appartntly sent by "Anonymous User"

this email wanted to know if I was satisfied - how could I be, when the problem wasn't solved?

next I asked another question {Which I can't see in my Emails} which netted me this reply,

Sun 2025-08-03 08:52 AM Mozilla Support Forum<no-reply@support.mozilla.org>

next I was back to this again

Mon 2025-08-04 03:59 PM Approve sign-in to Mozilla / Did you sign in to Mozilla?

and again just this morning!

Thu 2025-08-07 10:08 PM Approve sign-in to Mozilla / Did you sign in to Mozilla?


I am as much a believer in security as the next person but I don't understand what is going on,

I have had no response to my original ticket, which I beleive was number 305857 which I can no longer find any refernce to in my account, and I still have a completely blank Library! and I can't even make any new bookmarks!

Plaes help, Yours sincerely, Ms Jacq Felis (AKA Kaelkitty).

Asked by Kaelkitty 6 மாதங்களுக்கு முன்பு

Answered by jscher2000 - Support Volunteer 6 மாதங்களுக்கு முன்பு

  • தீர்வுற்றது
  • Archived

Broken URL/button/etc hand icon

Using desktop 141.0, noticed issue of the hand pointer either not appearing, or appearing for less than a second and disappearing when hovering over buttons/urls/etc elem… (மேலும் படிக்க)

Using desktop 141.0, noticed issue of the hand pointer either not appearing, or appearing for less than a second and disappearing when hovering over buttons/urls/etc elements. Sometimes it stops being buggy for a minute or so and then goes back. I can't figure out the exact cause for this, but maybe going outside of the window of the browser ? Consistent in the safe mode, on different websites. See the gif for the visual

Asked by KnewOne 6 மாதங்களுக்கு முன்பு

Answered by KnewOne 5 மாதங்களுக்கு முன்பு

  • தீர்வுற்றது
  • Archived

Error logging in to account.apple.com - Failed to verify your identity!

I'm unable to login to account.apple.com on my laptop which is running Ubuntu 24.04.3 LTS. I've launched Firefox using the `-p` option, created a new profile and then na… (மேலும் படிக்க)

I'm unable to login to account.apple.com on my laptop which is running Ubuntu 24.04.3 LTS.

I've launched Firefox using the `-p` option, created a new profile and then navigated to https://account.apple.com/sign-in and tried to login. I've attached a screenshot of the error message.

I had tried multiple things on my default profile, even troubleshoot mode, but I couldn't get it. I even tried useragent switcher to no avail.

I can login to the site using Chromium.

What else can I try?

Asked by Anthony 6 மாதங்களுக்கு முன்பு

Answered by Anthony 6 மாதங்களுக்கு முன்பு

  • தீர்வுற்றது
  • Archived

Firefox 141.0 (aarch64) won't load last 20% of AliExpress website

Hello, American website and the German website German website fail to load the last 20%. This causes important top row graphics like logins and accounts not showing. Fire… (மேலும் படிக்க)

Hello, American website and the German website German website fail to load the last 20%. This causes important top row graphics like logins and accounts not showing. Firefox private window loads the AliExpress website 100%.

I wiped History cache from Firefox, however same issue. Other websites load normally. I can't log in to AliExpress to report the issue there.

Specs: 141.0 (aarch64) Mozilla Firefox fo Raspberry Pi OS raspberrypios - 1.0

Asked by kFirefoxForum 6 மாதங்களுக்கு முன்பு

Answered by kFirefoxForum 5 மாதங்களுக்கு முன்பு

  • Locked
  • Archived

Lost all my pinned an open tabs

Firefuxxed was refusing to open new tabs so I shut it down and restarted it (always fixes it) and all my pinned and open tabs were gone with no way to recover them, it to… (மேலும் படிக்க)

Firefuxxed was refusing to open new tabs so I shut it down and restarted it (always fixes it) and all my pinned and open tabs were gone with no way to recover them, it took me half an hour to manually restore the pinned ones one by one but not all of them as I cannot remember all of them let alone all the open tabs I had (hours of research gone down the toilet).

There should be a way to backup and restore pinned and open tabs so this doesn't happen, the history option does nothing.

OS: Linux Mint 22 fresh install from a week ago Previous version of Firefuxxed updated after this shamossel.

Asked by a.frayed.knot.mate 6 மாதங்களுக்கு முன்பு

Last reply by Paul 5 மாதங்களுக்கு முன்பு

  • தீர்வுற்றது

I want to keep my Linux Vanessa, but Firefox keeps suggesting an Virginia-update, which I don't want. How do I update Firefox, but avoid Virginia?

Please stop the suggestions for a Virginia-update and teach me how to avoid it.

Asked by Else Cederborg 5 மாதங்களுக்கு முன்பு

Answered by Paul 5 மாதங்களுக்கு முன்பு

  • தீர்வுற்றது

right side slider

The slider (vertical scroller?) on the right side used to be constantly displayed; now it disappears until the cursor is on it. How can I make it stay displayed?

Asked by enigmathist 5 மாதங்களுக்கு முன்பு

Answered by Ed 5 மாதங்களுக்கு முன்பு

  • தீர்வுற்றது

bookmarks and history are nul

version 141.0.3 on a 2019 iMac 11.7.10 ... when this version was downloaded, bookmarks and history disappeared. Is there a way to recover or do I have to begin from scra… (மேலும் படிக்க)

version 141.0.3 on a 2019 iMac 11.7.10 ... when this version was downloaded, bookmarks and history disappeared. Is there a way to recover or do I have to begin from scratch ?

Asked by breitung 5 மாதங்களுக்கு முன்பு

Answered by Paul 5 மாதங்களுக்கு முன்பு

  • தீர்வுற்றது

Missing Icons in the Right Resolution

Hello Firefox team, I downloaded firefox-142.0.tar.xz and copied the necessary files to the appropriate directories. Unfortunately, I am missing the 24x24 and 256x256 ic… (மேலும் படிக்க)

Hello Firefox team,

I downloaded firefox-142.0.tar.xz and copied the necessary files to the appropriate directories. Unfortunately, I am missing the 24x24 and 256x256 icons. Could you please add these resources?

I would be very grateful if you could help me with this.

Best regards Chris

Asked by Chris2574 5 மாதங்களுக்கு முன்பு

Answered by Chris2574 5 மாதங்களுக்கு முன்பு

  • தீர்வுற்றது
  • Archived

2 Factor Log In

I'm having an issue in accessing a website & haven't before. There are 2 e-mail addresses associated w/my account since signing up for Mozilla. Just yesterday it chan… (மேலும் படிக்க)

I'm having an issue in accessing a website & haven't before. There are 2 e-mail addresses associated w/my account since signing up for Mozilla. Just yesterday it changed after a download & now I'm getting 2-factor set up when accessing one website. Please advise if you have any ideas.

Asked by Kay Martin 6 மாதங்களுக்கு முன்பு

Answered by Kiki 5 மாதங்களுக்கு முன்பு

  • தீர்வுற்றது

Is it possible to integrate DuckDuckGo AI into the chatbot in the sidebar?

Duck.ai can utilize multiple models and integrate duckduckgo's own search engine ^_^

Asked by Somhairle H. Marisol 5 மாதங்களுக்கு முன்பு

Answered by Agent virtuel 5 மாதங்களுக்கு முன்பு

  • தீர்வுற்றது

Wrong StartupWMClass on Firefox Developer Edition

`StartupWMClass=firefox-aurora` in `/usr/share/applications/firefox-devedition.desktop`, with actually `firefox-dev` for opened windows. Version: Ubuntu 25.04, GNOME 4… (மேலும் படிக்க)

`StartupWMClass=firefox-aurora` in `/usr/share/applications/firefox-devedition.desktop`, with actually `firefox-dev` for opened windows.

Version: Ubuntu 25.04, GNOME 48, firefox-devedition 143.0b2.

Asked by Captune 5 மாதங்களுக்கு முன்பு

Answered by Captune 5 மாதங்களுக்கு முன்பு

  • தீர்வுற்றது

Can not log into email

I haven't logged into my email for quit some time and when I tried to log in it said I have to turn on cookies? Where do I do this and I didn't turn them off?

Asked by mexicohayday 5 மாதங்களுக்கு முன்பு

Answered by jonzn4SUSE 5 மாதங்களுக்கு முன்பு

  • தீர்வுற்றது
  • Archived

Bookmarks toolbar

Today, as a change, when I open a webpage from the bookmarks toolbar, the new page does not include the toolbar - to get to the toolbar, I have to open a new tab or resta… (மேலும் படிக்க)

Today, as a change, when I open a webpage from the bookmarks toolbar, the new page does not include the toolbar - to get to the toolbar, I have to open a new tab or restart - is there a way to fix this in Settings?

Asked by Marc Thomas 6 மாதங்களுக்கு முன்பு

Answered by Marc Thomas 6 மாதங்களுக்கு முன்பு

  • தீர்வுற்றது

I cannot get the Evernote Web Clipper to appear on Windows 11

I cannot get access to the Toolbar to make the Evernote Web Clipper appear even though it is listed in to Add ons Manager I don't have this problem on my other, WIndows … (மேலும் படிக்க)

I cannot get access to the Toolbar to make the Evernote Web Clipper appear even though it is listed in to Add ons Manager I don't have this problem on my other, WIndows 10, computer. Is this a known problem with WIndows 11?

Asked by Tractorman 6 மாதங்களுக்கு முன்பு

Answered by jscher2000 - Support Volunteer 6 மாதங்களுக்கு முன்பு

  • தீர்வுற்றது
  • Archived

Unable to download to desktop by default in settings

When capturing a screenshot, I used to save to desktop as default (as set in settings). Now, regardless of the default folder set in settings, FF always downloads to "Dow… (மேலும் படிக்க)

When capturing a screenshot, I used to save to desktop as default (as set in settings). Now, regardless of the default folder set in settings, FF always downloads to "Downloads" folder. Very irritating. So now I click the "always ask" checkbox in settings. Is this a bug or a feature???

Asked by Bill.Pigg 6 மாதங்களுக்கு முன்பு

Answered by TyDraniu 6 மாதங்களுக்கு முன்பு

  • தீர்வுற்றது
  • Archived

Sound

I have lost all the sound in firefox, it is the same in all the browsers I have

Asked by ewsr55 6 மாதங்களுக்கு முன்பு

Answered by jscher2000 - Support Volunteer 6 மாதங்களுக்கு முன்பு