பயர்பாக்ஸ் Community Forum

After installing Mozilla on my mobile phone and syncing with my laptop all my bookmarks and history are GONE from my laptop. When attempting to restore them, following your suggested instructions, no dates appear when clicking the restore function. Deleted Mozilla from my mobile phone, still no good. Do I need to recreate all my bookmarks again?! How? When attempting to bookmark a new site it does NOT bookmark! No new history is showing either! Very disappointing, should I just return to windows again after years and years with Mozilla? Andrew S

Hi, I want to move my FF profile(bookmarks, passwords, login in's, CC info, preferences, etc) from my old computer to my new computer. I did a quick google search and found all I have to do is it copy the Appdata/roaming/mozilla/profile directory to the new computer. I had closed FF on the old system before I copied it to a USB drive. On the new computer I installed FF. opened it, closed it, copied the file/directory to the new system. There were already to profile subdirectories present. I just added mine. Now FF crashes. I can't have both computers on at the same time so I do not think 'Sync' will work. What did I do wrong? Any help would be appreciated.

Restarted my browser to update, and it 1. crashed my computer, and 2. erased all of my bookmarks and previous information. When I tried to log back in, it said that I couldn't restore anything and that I didn't have an account with my information already attached, even though I've been using FireFox and have saved bookmarks for years. How do I get it back? I know it exists somewhere, so I don't understand why I can't find it in the app now. It doesn't make any sense why it would seemingly crash my computer, too. Please help.

I know the system backs up bookmarks every day or so. I want to migrate all to a new PC. With a new Laptop it seems to have done so automatically, maybe through synchronize feature, I am not sure how I did that . I normally export bookmarks to a external flash drive as HTML. Just did also to a .json file type cannot find how to do that. Which format and method will be best? Have all of the old PC backed up through Acronis full back up. Will that have the full Firefox program with the bookmarks?

Hello support service I bought another computer, I logged into my account and I lost all the data, usernames and passwords that I had stored in my account. What should I do now? Can you restore them for me please? Please, I had everything stored in my account, I never thought that the information in this program would be lost. And now everything is being destroyed, please restore it for me. My firefox acount name is : Aliasgharwolf1@gmail.com Thank you.

Hey I changed my password before reinstalling the Windows but when I reinstall Firefox and logged in, all of my information was gone since Firefox doesn't back up after password change so I uninstalled Firefox since then because it was useless to me. I was looking through my files and I find that I still have the previous recovery code before changing password, can it be used to recover my passwords and bookmarks?!

My firefox recently crashed (f5ea38ba-f4f8-4224-8ab8-982e19cc72f7) is the crash code if that helps it happened just now, i dont have any additional profiles and no folder such as "old firefox" is there any way i can recover all the information and my old settings or passwords or anything? I tried to log into my firefox account to sync up data but there was no update on the information

I had sync turned on before I reinstalled my OS, and now I have lost everything. Is there anyway to recover the stuff that should be there? Yes or no. If yes please provide steps, and not the self help articles here as they are worthless.

None of my saved passwords in my Mozilla account are showing up when I switch laptops and try to logon to various sites. Instead I have to manually enter the passwords for the sites every time even though the sites show that I have saved passwords for that site in my Mozilla account. When I type the password in a old or new site, Mozilla doesn't even ask if I want to save the password anymore.

I am having trouble logging into my bank account. Message is saying error, secure connection failed. An error occurred during a connection to online.newcastlepermanent.com.au. PR_CONNECT_RESET_ERROR. Have not had problems before. Please help.

Hello, I recently used the option to sign out while also checking the box to delete data from the device. I was under the impression that once I had the new computer I could just sign into my account and my synced data would be there. This is not the case, because I can't even get my bookmarks and what not back on the device that I originally signed out of. I'm pretty sure I am on the right account so why is everything gone even though it said that synced data will not be deleted? Am I cooked? Losing all my keys and bookmarks is going to suck so if anyone could help me, that would be much appreciated.

Hello, my computer crashed and needed a fresh install. I installed Firefox on a fresh drive, rest the password as I couldn't remember it on the first try (I now know what is but it's already reset) and it shows me 0 bookmarks, 0 saved passwords, 0 data and keeps reminding me to "finish setup" by importing bookmarks from another browser but my bookmarks were on Firefox.. After password change I was kicked out of my FF account on my phone so all the data is still intact on my phone. I haven't logged in my phone yet. How should I proceed to restore them on my pc and sync the to bookmarks from my phone and not the other way around?

I am trying to find a way to restore the previous tabs that I had open. All the standard restore procedures out of the History button or elsewhere are not working due to the account change. Here's the background and scenario: Original account created 1 month ago on old Linux PC New PC purchased and Ubuntu Linux 24.04 installed Firefox installed and configured, bookmarks imported from .html file. No sync account was ever signed in to. Open a crapload of tabs that I wanted/needed to interact with (yes, I need a better task management system) Finally decide to log into sync account, successful sign-in Close browser for PC restart. Upon restart, all configurations from 1 month ago on old Linux PC are present, and no previously-opened tabs come back. Restore session/restore tabs/restore browser all are greyed out, no data to access in history anywhere. Signed out of account, closed browser window and restarted. Still displaying config from old sync account even when not logged in (different theme, toolbar settings)

I am unable to locate any files in the pathway Home/snap/firefox/common/.mozilla/firefox that clearly indicate multiple profiles; there is only one distinct profile folder present. I haven't cleared cache or anything, trying to not touch it more. Is it possible to restore or even see the URLs of those tabs from my session prior to logging in to my sync profile?

Hello,

I am contacting you because I have a colleague who lost all her bookmarks when migrating her Mac computer. She was syncing with her Professional account. When she migrated and used her account to recover her bookmarks, no data came back. Her laptop was wiped and then reinstalled, so it is not possible to recover any data from it.

Would it be possible for you to find his bookmarks?

Thank you for your help.

Best regards,

Frederic Migaud

I wanted to open firefox and a new window for new firefox open but did not suggest me to sync my old bookmarks. instead it only asked me if i wanted to sync with chrome browser only. why was i not allowed to save old bookmarks before new firefox updated.