• தீர்வுற்றது

How do I contact Mozilla Firefox to ask if I'm able to get my profile backup off their cloud server?

How do I contact Mozilla Firefox to ask if I'm able to access to my Firefox profile on their cloud server? Windows 10 would not update so I contacted Microsoft Support an… (மேலும் படிக்க)

How do I contact Mozilla Firefox to ask if I'm able to access to my Firefox profile on their cloud server?

Windows 10 would not update so I contacted Microsoft Support and a technician spent two days trying to various methods to get the updates installed on my computer. After several failed attempts it was determined a Windows "reset" was needed. The reset stated it would uninstall apps but save user data. However, it appears the reset uninstalled and wiped my profile off the computer.

I've already asked a previous question using the Mozilla Firefox support section and verified the profile is in fact gone. No backups are available to rollback using Firefox and the backup profiles in the "Windows.old" and "Windows.old(1)" both contain saved profiles from after the reset.

It sounds like my last option is contacting Mozilla directly to verify my account information and see if they can access my profile on their cloud server?

So how does someone do that? Thanks

Asked by AlatorreInWA 3 நாட்கள் முன்பு

Answered by AlatorreInWA 2 நாட்கள் முன்பு

  • தீர்வுற்றது

Find & recover my Firefox PROFILE data from Back up

My laptop died - but have FULL back up on ACRONIS cloud ... I want to find & restore my Firefox BOOKMARKS/ favorites etc. FIREFOX creates a PROFILE that contains all … (மேலும் படிக்க)

My laptop died - but have FULL back up on ACRONIS cloud ... I want to find & restore my Firefox BOOKMARKS/ favorites etc. FIREFOX creates a PROFILE that contains all the data... BUT its hard to find!!??

I know location is USERname>AppData> Roaming>Mozilla>Firefox> PROFILES

BUT ... on my NEW Laptop when I go down through C:Drive hierarchy I cant see "AppData" If I search I can find ... BUT I cant actually locate via USER NAME.... Is this to do with HIDDEN FILES???

So when I go to my CLOUD BACKup I have the same problem. I can search & see ...but cant find in the hierarchy so I can recover those files & re-install on my new laptop... Any ideas where these hidden files are located?

Any ideas?

Thx for any help Cheers Keith

Asked by kjcrowley 2 வாரங்களுக்கு முன்பு

Answered by kjcrowley 2 வாரங்களுக்கு முன்பு

  • தீர்வுற்றது

Firefox completely resets when quit (Preferences, web information, bookmarks, history, etc.)

I use firefox on Mac OS 10.14.6. Every time I quit firefox (Stopping the program, not simply closing all windows) everything is reset to defaults. For all intents and pur… (மேலும் படிக்க)

I use firefox on Mac OS 10.14.6. Every time I quit firefox (Stopping the program, not simply closing all windows) everything is reset to defaults. For all intents and purposes, it's as though I deleted and re-installed firefox every time I quit out of it. Bookmarks are removed, and any default bookmarks I removed are re-instated. It also opens up the set-up and privacy web pages that it does for the first time when you open it. None of the preference files are locked, it's set to remember history and I'm not permanently in private browsing, it's not even supposed to delete cookies. It's been like this since the moment I installed it; refreshing firefox changes nothing, uninstalling and reinstalling it also changes nothing. The only thing that stays the same is that my computer keeps firefox as my default browser.

Asked by lotknockmc 2 வாரங்களுக்கு முன்பு

Answered by jscher2000 2 வாரங்களுக்கு முன்பு

  • தீர்வுற்றது

Logins & passwords missing

Opening FF today had error message about bookmarks and something (sorry cant remenber exact details) but had to shut down & restart which I did and now, whilst bookma… (மேலும் படிக்க)

Opening FF today had error message about bookmarks and something (sorry cant remenber exact details) but had to shut down & restart which I did and now, whilst bookmarks are OK all my logins & passwords have gone. Opening the logins.json file shows nothing - it's empty. Checking the about:profiles shows the current one plus 2 others. One has logins but is from 2018 so most are wrong, (most of my currect logins have the firefox generated passwords) the other has none. Can I get them back?

Asked by fretwelln 1 மாதத்திற்கு முன்பு

Answered by FredMcD 1 மாதத்திற்கு முன்பு

  • தீர்வுற்றது

Firefox updating itself and I lost all my history and bookmarks!!

Help! I had a ton of open tabs and bookmarks on my firefox, and it just updated itself without my permission and now everything is GONE. I can't click on Restore Session … (மேலும் படிக்க)

Help! I had a ton of open tabs and bookmarks on my firefox, and it just updated itself without my permission and now everything is GONE. I can't click on Restore Session or find any bookmarks! I am very very sad.... can anyone help me recover these things?

Asked by jennyleis 3 மாதங்களுக்கு முன்பு

Answered by FredMcD 3 மாதங்களுக்கு முன்பு

  • தீர்வுற்றது

cannot process json file

Hi. i ma having trouble restoring my bookmarks. firefox crashed and has deleted all my bookmarks. when i try to restore from a json file i get the error message cannot pr… (மேலும் படிக்க)

Hi. i ma having trouble restoring my bookmarks. firefox crashed and has deleted all my bookmarks. when i try to restore from a json file i get the error message cannot process the file. i have tried the json file restorer but it doesnt help.

Asked by vickyjean1007 3 மாதங்களுக்கு முன்பு

Answered by FredMcD 3 மாதங்களுக்கு முன்பு

  • தீர்வுற்றது

browser problem

When I signed on to my computer this a.m. and clicked on the Firefox icon from my Task Bar (on the bottom of the page) to bring up my homepage, it wouldn't go. I rec'd a… (மேலும் படிக்க)

When I signed on to my computer this a.m. and clicked on the Firefox icon from my Task Bar (on the bottom of the page) to bring up my homepage, it wouldn't go. I rec'd a msg stating it "couldn't find" a .dll file or something. When I clicked on the icon on my desktop, it started a whole new page - I lost all my "saved" pages and my "favorites" menu was gone! What happened and how can I get my "normal" Firefox page ?

Asked by lbgny58 3 மாதங்களுக்கு முன்பு

Answered by Arslan Goraya 3 மாதங்களுக்கு முன்பு

  • தீர்வுற்றது

Latest FF Update Failed to Import Bookmarks and PW

Hello, The latest and greatest FF update did not import my FF bookmarks and saved PW. I followed all instructions on FF troubleshooting and forums and nothing seems to re… (மேலும் படிக்க)

Hello,

The latest and greatest FF update did not import my FF bookmarks and saved PW. I followed all instructions on FF troubleshooting and forums and nothing seems to restore my data. I have a old FF data, but it's stating nothing has been backed up since 2018, however I've used FF daily. Any suggestions? Thank you in advance!

Asked by sr.selvin 3 மாதங்களுக்கு முன்பு

Answered by Wesley Branton 3 மாதங்களுக்கு முன்பு

  • தீர்வுற்றது

Firefox browser losing all passwords after asking me to reconnect to Firefox Sync

Happened once a while back but happened again today. Firefox Sync asked me to reconnect, which I did. After that reconnection, and even if "password" is checked in the pa… (மேலும் படிக்க)

Happened once a while back but happened again today. Firefox Sync asked me to reconnect, which I did. After that reconnection, and even if "password" is checked in the parameters, all my passwords have disappeared. I do also have Firefox on my phone, which have all my passwords from before the first instance it occured, but it never synchronized to Firefox on my computer. No error messages appears when synchronizing, and everything seems to be normal. Any way to correct the non-synchronization of passwords ? Is there something I'm doing wrong ? Thanks.

Asked by AlexandreP 4 மாதங்களுக்கு முன்பு

Answered by AlexandreP 4 மாதங்களுக்கு முன்பு

  • தீர்வுற்றது
  • Archived

passwords lost after every update since firefox 74.0

after the ubuntu 18.04.4 firefox update to 74.0 my passwords seams totally lost. No ask for my master password as I visited a login site. Going to menue passwords, I wa… (மேலும் படிக்க)

after the ubuntu 18.04.4 firefox update to 74.0 my passwords seams totally lost. No ask for my master password as I visited a login site. Going to menue passwords, I was asked for my master password, and after entering, my password storage was empty. After a very long time, it seamed as my passwords are back again, but they where not complete, only 271 where back. On an very old system, from which I had transferred the firefox profile to the system now in use, I had had 413 passwords and I had had to create a lot more since this clone. After update to 74.0.1 again, at first passwords where completely lost and now again, lots of them where missing. What was astonishing was, on the old system key4.db is 294912 Byte (and no logins.json), now key4.db is 720896 B (logins.json 141519 B) but for sure lacking lot of information!

Asked by 0771 6 மாதங்களுக்கு முன்பு

Answered by FredMcD 6 மாதங்களுக்கு முன்பு

  • தீர்வுற்றது
  • Archived

My passwords are all gone and now I can't save any new ones either?

Please help me!! I’m desperate!! I have 15 years of saved passwords that no longer work!!!!!!! After I updated to 73.0 I have zero saved logins!!! My logins.json file is… (மேலும் படிக்க)

Please help me!! I’m desperate!! I have 15 years of saved passwords that no longer work!!!!!!! After I updated to 73.0 I have zero saved logins!!! My logins.json file is still there and I can open it in Notepad but everything is encrypted!!! Also, it says I don’t have a Master Password anymore, but I never cleared it! And when I go to change it I get a “unable to change” error!!! I also can’t save any new logins, no logins can be saved now!! I’ve searched google for hours and tried everything but nothing works!! And no, I don’t have the “logins.json.corrupted” file everyone mentions on other threads for this issue, my file is still logins.json!

Please help me!!!!!!

Asked by !~* B a B y D o LL *~! 8 மாதங்களுக்கு முன்பு

Answered by !~* B a B y D o LL *~! 7 மாதங்களுக்கு முன்பு

  • தீர்வுற்றது
  • Archived

Possible to restore very old (v48) password file?

I purchased a new iMac after 9 years on a MacBook running the last installable version of Firefox: v48. Passwords were not migrated, so have all been lost. All help topi… (மேலும் படிக்க)

I purchased a new iMac after 9 years on a MacBook running the last installable version of Firefox: v48. Passwords were not migrated, so have all been lost. All help topics address *.json topics in Profiles. But the old version only has directoryLinks.json and frequencyCap.json files. Possible to restore from such an old version? If not, sadly, I must revert to using Safari. Bye bye Firefox.

Asked by mark160 7 மாதங்களுக்கு முன்பு

Answered by cor-el 7 மாதங்களுக்கு முன்பு

  • தீர்வுற்றது
  • Archived

My addons doesn't show up in the top right bar

Basically i noticed that whenever i installed adblock or any other addons they don't show up in the top right bar as icon and even if i have them enabled they do not work… (மேலும் படிக்க)

Basically i noticed that whenever i installed adblock or any other addons they don't show up in the top right bar as icon and even if i have them enabled they do not work, i searched a bit and it seems to be an old issue that was present with some older version of firefox, is somebody currently experiecing this?

Asked by dddcod5 9 மாதங்களுக்கு முன்பு

Answered by dddcod5 9 மாதங்களுக்கு முன்பு

  • தீர்வுற்றது
  • Archived

My firefox updated and I´ve lost all my passwords. No, I don´t use AVG. I need my passwords back.

I opened my Firefox yesterday and it had updated. I don´t use AVG, and this is the only thing I´ve found when I look up the issue. With this new Firefox update I´ve lost … (மேலும் படிக்க)

I opened my Firefox yesterday and it had updated. I don´t use AVG, and this is the only thing I´ve found when I look up the issue. With this new Firefox update I´ve lost ALL OF MY PASSWORDS. I am extremely upset. How do I recover these?

Asked by lourdes.santaballa 12 மாதங்களுக்கு முன்பு

Answered by lourdes.santaballa 12 மாதங்களுக்கு முன்பு

  • தீர்வுற்றது
  • Archived

Hard drive replaced, never used Sync, recovery of Bookmarks?

Replaced hard drive, never used Sync, attempts to restore Bookmarks links to empty folder. 1. Are all Firefox backups stored on the hard drive, if so having never used Sy… (மேலும் படிக்க)

Replaced hard drive, never used Sync, attempts to restore Bookmarks links to empty folder. 1. Are all Firefox backups stored on the hard drive, if so having never used Sync, they are gone?

2. Any estimate cost of recovery attempt by tech to obtain the backup files from old hard drive which would not complete boot sequence, error code2000-1051 Validation 50583

Asked by johnlk99 11 மாதங்களுக்கு முன்பு

Answered by FredMcD 11 மாதங்களுக்கு முன்பு

  • தீர்வுற்றது
  • Archived

logins.json.corrupt has zero length - opensuse linux

I've been having a reoccurring problem with my passwords disappearing. This is not the common .corrupt problem. All logins.json* files are truncated to zero length, inc… (மேலும் படிக்க)

I've been having a reoccurring problem with my passwords disappearing. This is not the common .corrupt problem. All logins.json* files are truncated to zero length, including my backup.

-rw------- 1 david42 users 1151 Oct 5 13:49 logins.json -- this is the newly created file holding my login here and my email account. -rw------- 1 david42 users 0 Sep 30 10:18 logins.json.09302019 -rw------- 1 david42 users 0 Sep 30 14:35 logins.json-1.corrupt -rw------- 1 david42 users 0 Sep 30 14:37 logins.json-2.corrupt -rw------- 1 david42 users 0 Oct 5 13:27 logins.json-3.corrupt -rw------- 1 david42 users 0 Sep 30 11:22 logins.json.corrupt

This is linux so the AVG problem doesn't apply.

NAME="openSUSE Leap" VERSION="15.0" ID="opensuse-leap" ID_LIKE="suse opensuse" VERSION_ID="15.0" PRETTY_NAME="openSUSE Leap 15.0" ANSI_COLOR="0;32" CPE_NAME="cpe:/o:opensuse:leap:15.0" BUG_REPORT_URL="https://bugs.opensuse.org" HOME_URL="https://www.opensuse.org/"

Firefox 60.8.0esr (64-bit)

Asked by dvdmaven 1 வருடத்திற்கு முன்பு

Answered by dvdmaven 1 வருடத்திற்கு முன்பு

  • தீர்வுற்றது
  • Archived

How can I find my bookmarks?

I have had to reinstall Firefox after a system restore on my lap top and can't find my bookmarks. I note I have two profiles but I can;t find my bookmarks in either. Hope… (மேலும் படிக்க)

I have had to reinstall Firefox after a system restore on my lap top and can't find my bookmarks. I note I have two profiles but I can;t find my bookmarks in either. Hope someone can help. Getting frustrated. Is there any way I can chat or talk to someone in support?

Asked by Lesley Sullivan 1 வருடத்திற்கு முன்பு

Answered by Lesley Sullivan 1 வருடத்திற்கு முன்பு

  • தீர்வுற்றது
  • Archived

Hi, AVG user, passwords have dissapeared again. Followed the last fix process with the add-on, but not worked. Any ideas folks? Thanks Eden.

I read the posts about this, someone said login and download the update file, but no info on where, how or which. I'm not a computor wiz and would appreciate more detail… (மேலும் படிக்க)

I read the posts about this, someone said login and download the update file, but no info on where, how or which. I'm not a computor wiz and would appreciate more detail. Thanks.

Asked by Eden 1 வருடத்திற்கு முன்பு

Answered by McCoy 1 வருடத்திற்கு முன்பு

  • தீர்வுற்றது
  • Archived

every bit of my previous firefox is gone

I shut my computer down for a day and when I came home and started it again and opened firefox it was like a completely new install of firefox. It didn't restore my prev… (மேலும் படிக்க)

I shut my computer down for a day and when I came home and started it again and opened firefox it was like a completely new install of firefox. It didn't restore my previous session, all my defaults were gone, all my bookmarks were gone. I have no idea how to restore any of this any why this happened. Did a bad update get pushed or something?

Asked by eric_the_red 1 வருடத்திற்கு முன்பு

Answered by eric_the_red 1 வருடத்திற்கு முன்பு

  • தீர்வுற்றது
  • Archived

New clear profile every time after Firefox update

Hello. In organization we like to use Firefox as default browser. But we have a every day problem with profiles. After update, Firefox create new profile and not copy use… (மேலும் படிக்க)

Hello.

In organization we like to use Firefox as default browser. But we have a every day problem with profiles.

After update, Firefox create new profile and not copy user data to it. So user lost hes tabs, extensions, history and e.t.c. We can see two or more profiles for one user.

For example user logon to computer with Firefox version 68.0.1. Firefox automatically update to 68.0.2, and user now have new profile without custom data.

profiles.ini looks like:

[Install308046B0AF4A39CB] Default=Profiles/6qa5a710.default-release Locked=1

[Profile1] Name=default-release IsRelative=1 Path=Profiles/6qa5a710.default-release

[Profile0] Name=default IsRelative=1 Path=Profiles/xu3ic03g.default-1561039332923 Default=1

[General] StartWithLastProfile=1 Version=2

We create powershell script for workaround issue. Script copy files from privies profile: $profileCurrent\*.sqlite" $profileCurrent\sessionstore.jsonlz4" $profileCurrent\extensions\*.*" $profileCurrent\*.json"

You mast know that in organization we user roaming profile and ue-v, so users can logon on any computer. Some computers can be with older Firefox version like 68.0.1 or new one like 68.0.2.

Please help find solution for this issues. Can Firefox account help with this? Or we mast create some more clever script?

Thank you.

Asked by denis.pasternak 1 வருடத்திற்கு முன்பு

Answered by denis.pasternak 1 வருடத்திற்கு முன்பு