Follow-Up on my Crash Issue with Screen Reader

Here is the background information so you know a bit about this ongoing troubleshooting project: Frequent Crashes - Follow-up Eve Jul 23, 2020, 2:45:58 AM It sounds like… (மேலும் படிக்க)

Here is the background information so you know a bit about this ongoing troubleshooting project:

Frequent Crashes - Follow-up Eve Jul 23, 2020, 2:45:58 AM

It sounds like a double-whammy of a Firefox issue and then an additional Windows issue where you can't run accessibility settings in Windows Safe Mode? Looking into the bug that this is potentially attached to I found this information ( https://bugzilla.mozilla.org/show_bug.cgi?id=1652912 ) : Having NS_FaultTolerantHeap::APIHook_RtlFreeHeap in the crashing stack means Fault Tolerant Heap (= FTH) has been enabled for firefox.exe. FTH is automatically activated when Windows OS detects some heap-related issue which it thinks can be mitigated by FTH such as double free. This crash means Firefox crashed due to some heap related issue earlier, which enabled FTH, but probably FTH was not be able to mitigate the heap issue. First of all, can you check FTH is activated for firefox.exe through event viewer? 1. Open Event Viewer from Start menu (or, run eventvwr from command prompt) 2. In the left pane of Event Viewer, go to Applications and Services Logs > Microsoft > Windows > Fault-Tolerant-Heap > Operational 3. If FTH is activated for firefox.exe, you'll find Event ID 1003 as the attached screenshot. If FTH is activated, instead of looking into this crash, we need to investigate the original heap issue without FTH. You can disable FTH by stopping Diagnostic Policy Service. Can you do the following steps to send us a crash report without FTH? 1. Open Command prompt as Administrator 2. Run "net stop dps" 3. Open Firefox and follow the steps causing the tab crash 4. Send a crash report 5. Go back to the command prompt and run "net start dps" to re-enable the service This may be caused by a third-party application. Given that 99.26% of the crashes of this signature involves AccessibleHandler.dll, do you use a screen reader or some accessibility related application? If it is related to a screen reader, you may have to use Chrome for the time being until you can get more assistance :(

You gave me this instruction: 2. In the left pane of Event Viewer, go to Applications and Services Logs > Microsoft > Windows > Fault-Tolerant-Heap > Operational Two issues I had: On a screen reader, I have no idea which is "left column" and "right column" since to a large extent a screen reader is rather "divorced" from the physical layout that sighted people see on the screen (I am totally blind and don't even have a monitor nor mouse running on this machine). Then, I found application and services log... but I did not find anywhere Microsoft > Windows > Fault-Tolerant-Heap > Operational I had Microsoft > and several things with Windows but nothing about fault tolerance. When I went on to your second request: 1. Open Command prompt as Administrator 2. Run "net stop dps" 3. Open Firefox and follow the steps causing the tab crash 4. Send a crash report 5. Go back to the command prompt and run "net start dps" to re-enable the service

When I did step 2 as Administrator as you asked, I got the error message that Windows cannot find "net stop dps . I tried the command both with and without the quotation marks and got the same error message. Please remember that the Windows 10 on my computer is the HOME version, not the Windows PROFESSIONAL VERSION with all the security stuff found on that version and used in office environments. From a practical standpoint, unless you folk have another suggestion, it appears that i will likely have to GIVE UP ON FIREFOX (remembering from your message that most of these particular crashes result from an issue with Firefox working with screen readers) until a time comes when Firefox might be updated to resolve issues between Firefox and screen readers. I believe I will contact Vispero, the publisher of JAWS, to let them know about the problem I am having with all these crashes in the current version of Firefox. Of course, I am open to try any other suggestions to further diagnose the problem, if I can carry them out with speech and NO SIGHTED HELP.

Asked by Dave 2 வாரங்களுக்கு முன்பு

Last reply by the-edmeister 2 வாரங்களுக்கு முன்பு

Why is FF so set against accessibility?

For the last at least 25 releases, FF has gotten continually more hostile to someone like me who is visually impaired. I had read that FF was going to stop using the hamb… (மேலும் படிக்க)

For the last at least 25 releases, FF has gotten continually more hostile to someone like me who is visually impaired. I had read that FF was going to stop using the hamburger for menus because screen readers couldn't process it. That has not happened. Hamburgers, paper airplanes, icons instead of text, triple dots, and selector switches to turn settings on and off are all anti-accessibility. I don't like any of those features anyway. What is wrong with words like, "Menu," "Submit," or "Send"? This has been getting worse and worse over time. I don't know if the developers for FF are simply oblivious to the problems that they are causing or if they know but don't care. Gmail is worse but it seems like FF is following Google. What a horrible thing to do for accessibility, among other things. At least, though, Gmail on my phone can use the pinch technique to make the text larger. Firefox on my Android phone will not allow that. I cannot enlarge text in any window in the native FF phone app. This anti-accessibility is to pervasive it seems deliberate. Why is this being done????

Asked by drduncan 3 மாதங்களுக்கு முன்பு

Last reply by the-edmeister 3 வாரங்களுக்கு முன்பு

  • Archived

Please make Firefox compatible with Enhanced Dictation

I use the native dictation software for the Mac called Enhanced Dictation which is run locally from my computer. I'm running High Sierra. I need to be able to navigate ar… (மேலும் படிக்க)

I use the native dictation software for the Mac called Enhanced Dictation which is run locally from my computer. I'm running High Sierra. I need to be able to navigate around the screen using my voice.

The way I normally interact with clickable items on a website, using the Safari browser, is that I say the command "show numbers" and the dictation software maps a number to each clickable item on the webpage. Then I can speak the number and the software will click on that item. However, when I attempted to use the Firefox browser, and spoke the command "show numbers," no numbers appeared. The result is that I cannot navigate Firefox with my voice and thus your browser inaccessible to me. Perhaps Firefox is missing a type of framework for my software to interact with.

Asked by Meie 1 வருடத்திற்கு முன்பு

Last reply by cor-el 1 வருடத்திற்கு முன்பு

  • Archived

"Turn On Accessibility Features" doesn't work

The "Turn On Accessibility Features" button on the "Accessibility" tab in the Developer Tools appears to be greyed out and does nothing when you click it. Anyone know how… (மேலும் படிக்க)

The "Turn On Accessibility Features" button on the "Accessibility" tab in the Developer Tools appears to be greyed out and does nothing when you click it. Anyone know how to turn these on?

Asked by shakyjake 1 வருடத்திற்கு முன்பு

Last reply by philipp 1 வருடத்திற்கு முன்பு

  • Archived

Want to keep Firefox ESR version 52 since later versions are not accessible with Jaws for Windows version 16.

I was using Firefox ESR version 52 just fine for many weeks now. Suddenly, upon restarting my computer just earlier today and opening Firefox again, it automatically upda… (மேலும் படிக்க)

I was using Firefox ESR version 52 just fine for many weeks now. Suddenly, upon restarting my computer just earlier today and opening Firefox again, it automatically updated to Firefox version 6.0, which is inaccessible with my version of Jaws For Windows (16). I am aware of more recent Jaws updates, but I am content with Jaws 16 and do not have any plans of updating anytime soon. Could a contributor please provide me with a hyperlink to where I can download the "true" Firefox ESR version 5.2? I found a Firefox-oriented page recently, but even when I specifically select older version of Firefox version 5.2, English, Win32, it automatically gives me the neweversion instead. (By the way, upon installing it, I did go into options and select the box that says "ask me to update but don't do it automatically") Thanks in advance.

Asked by bobbyt0408 1 வருடத்திற்கு முன்பு

Last reply by Shadow110 1 வருடத்திற்கு முன்பு

  • Archived

tts (text to speech is not working) on firefox 60 RHEL 7.

Niether any of TTS (text to speech addons for my firefox browser 60 isn't working). It only shows symbol representing reading but can't hear anything. My OS is RHEL 7 No … (மேலும் படிக்க)

Niether any of TTS (text to speech addons for my firefox browser 60 isn't working). It only shows symbol representing reading but can't hear anything.

My OS is RHEL 7 No problem with audio out working with other media

Asked by ptmjyothish 2 ஆண்டுகளுக்கு முன்பு

Last reply by Shadow110 2 ஆண்டுகளுக்கு முன்பு

  • Archived

can firefox bookmarks look like the large icons in Opra's bookmaks, easy to use for those who have eye issues

Due to the Bookmark setup, with large bookmarked icons, in Opra have set up a friends browser to Opra so they can see what they want. My friend is sight impaired. Is th… (மேலும் படிக்க)

Due to the Bookmark setup, with large bookmarked icons, in Opra have set up a friends browser to Opra so they can see what they want. My friend is sight impaired. Is there a way to get bookmarked icons for the sight impaired in Firefox?

Asked by wallabybill 2 ஆண்டுகளுக்கு முன்பு

Last reply by smorele 2 ஆண்டுகளுக்கு முன்பு

  • Archived

Is it possible to display all the characters/words in bold lettering?

Due to a vision impairment it is becoming increasingly difficult to see the print....it would be much improved if I could set all the displayed info to be in bold print.… (மேலும் படிக்க)

Due to a vision impairment it is becoming increasingly difficult to see the print....it would be much improved if I could set all the displayed info to be in bold print. Thanks to all for any assistance regarding this matter.

Asked by MaryBear 2 ஆண்டுகளுக்கு முன்பு

Last reply by the-edmeister 2 ஆண்டுகளுக்கு முன்பு

  • Archived

Overriding colors in firefox breaks display of many Web pages

I have low vision issues, so would like to override the color of visited and uninvited links on all pages. However doing this breaks the display of many pages. I did not … (மேலும் படிக்க)

I have low vision issues, so would like to override the color of visited and uninvited links on all pages. However doing this breaks the display of many pages. I did not change any of the fonts, and I allow pages to chose their own fonts. But I still can not override link colors. Is it possible change these colors without breaking most web pages?

Asked by appleby 3 ஆண்டுகளுக்கு முன்பு

Last reply by jscher2000 3 ஆண்டுகளுக்கு முன்பு

  • Archived

how can i darken the text in my trading account

i can barely read the text in my ameritrade account ,how can i darken the text. size is fine,just canread the text very well

Asked by mnikeclayton 3 ஆண்டுகளுக்கு முன்பு

Last reply by cor-el 3 ஆண்டுகளுக்கு முன்பு

  • Archived

Why is firefox blocking access to NIH?

I cannot access PubMed, an NIH site containing 23,000,000+ references. Nor can I I choose to allow this site. What gives?

Asked by jmcc 4 ஆண்டுகளுக்கு முன்பு

Last reply by cor-el 4 ஆண்டுகளுக்கு முன்பு

  • Archived

how do i unblock a site i want to view?

There is a site I want to view and it is being blocked. How do I fix this issue? Never happened before so very confused

Asked by ts0069 4 ஆண்டுகளுக்கு முன்பு

Last reply by cor-el 4 ஆண்டுகளுக்கு முன்பு

  • Archived

Logging into chase.com gives a "We'll be back shortly" message

I get the logon screen just find, but after entering username and password, I get the above notice. I had been using an ESD version of FF till lately (Facebook issues), b… (மேலும் படிக்க)

I get the logon screen just find, but after entering username and password, I get the above notice.

I had been using an ESD version of FF till lately (Facebook issues), but have the current version now. Both versions had the same issues.

I tried the override of the user agent string that was suggested for an earlier version, but that appears to be for version 20. So far, nothing seems to work.

I'd had an issue awhile ago with another site not updating, but a ctrl-f5 fixed that one. No such luck on this one though.

Asked by llandyw 4 ஆண்டுகளுக்கு முன்பு

Last reply by FredMcD 4 ஆண்டுகளுக்கு முன்பு

  • Archived

Randomly my firefox browser stops loading websites. It shows Connecting in TAB but nothing happens. Other browsers are working fine. I have to restart to fix.

Randomly my firefox browser stops loading websites. It shows Connecting in TAB but nothing happens. Other browsers are working fine and this is not my internet problem. I… (மேலும் படிக்க)

Randomly my firefox browser stops loading websites. It shows Connecting in TAB but nothing happens. Other browsers are working fine and this is not my internet problem. I have to restart my computer to fix this problem. But then this happens again after few hours. I have to restart like 10 times a day. Please fix this.

Asked by rickygarg86 4 ஆண்டுகளுக்கு முன்பு

Last reply by FredMcD 4 ஆண்டுகளுக்கு முன்பு

  • Archived

why can't i order from some store sites such as jc pennys?

I logged on to jcPennys and also Bonton's web site and could not order anything, JCPennys said it was because i use firefox. BonTon will not even let me add to a shopping… (மேலும் படிக்க)

I logged on to jcPennys and also Bonton's web site and could not order anything, JCPennys said it was because i use firefox. BonTon will not even let me add to a shopping cart. What can i do?

Asked by Brutus2 4 ஆண்டுகளுக்கு முன்பு

Last reply by FredMcD 4 ஆண்டுகளுக்கு முன்பு

  • Archived

Win7/Firefox www.mysask.com Good Win10/Firefox www.mysask.com not so good.

With Win7 I can access www.mysask.com easily. With Win10 I often must refresh my browser for the page to open correctly. With Win10 I cannot access games at www.mysask.co… (மேலும் படிக்க)

With Win7 I can access www.mysask.com easily. With Win10 I often must refresh my browser for the page to open correctly. With Win10 I cannot access games at www.mysask.com. I also use mysask for my e-mail account. With Win10 I cannot open a link in an open e-mail. I can with Win7. I have reset Firefox and no change has happened to rectify this situation. Is it Win10 or www.mysask.com?

Asked by vbent 4 ஆண்டுகளுக்கு முன்பு

Last reply by FredMcD 4 ஆண்டுகளுக்கு முன்பு

  • Archived

I CANNOT LOG INTO MY FASTMAIL EMAIL..NO PROB ON GOOGLE

I have been trying for months to log into my email account (fastmail.com) on firefox, and it will not accept my user name and password. I have no intention of changing e… (மேலும் படிக்க)

I have been trying for months to log into my email account (fastmail.com) on firefox, and it will not accept my user name and password. I have no intention of changing either of those, as it opens fine on google or any other server. I have several different email names within the fastmail domain, all with the same password, but none of them works. I can sign into my earthmail account and my gmail account with no problem on firefox...just not the fastmail.

Asked by abuela7 4 ஆண்டுகளுக்கு முன்பு

Last reply by FredMcD 4 ஆண்டுகளுக்கு முன்பு

  • Archived

"This Connection is Untrusted" ssl_error_bad_cert_domain security.frontier.com

Every day around 9:30 PM, browsing the web becomes impossible. nearly every site I visit brings up a This Connection Is Untrusted page. I have tried using different brows… (மேலும் படிக்க)

Every day around 9:30 PM, browsing the web becomes impossible. nearly every site I visit brings up a This Connection Is Untrusted page. I have tried using different browsers and Different Devices. Even my 3DS doesn't work. This has lead me to believe that the problem is either with the modem or my service provider. I checked the certificate of Google via chrome://pippki/content/exceptionDialog.xul, and it read ISSUED TO Common Name (CN) security.frontier.com Organization (O) security.frontier.com and when I checked it now, it reads ISSUED TO Common Name (CN) www.google.com Organization (O) Google Inc I don't know what fixes this problem since the problem stops at different times. It started around when I installed AVG, so I tried uninstalling it, but the problem didn't stop. While I'm fairly certain the problem isn't related to Firefox, this is one of the sites that I am able to visit when this problem occurs. I have tried manually adding the exception so I could bypass the Untrusted Connection page, but the page never loads and the next time it happens, the page is there again anyway.

Asked by gemeral 4 ஆண்டுகளுக்கு முன்பு

Last reply by jscher2000 4 ஆண்டுகளுக்கு முன்பு

  • Archived

couldn't open sbicard.com

Problem:Secure Connection Failed (Error code: ssl_error_inappropriate_fallback_alert This site (www.sbicard.com) can be accessed by oher computer and sometimes with chrom… (மேலும் படிக்க)

Problem:Secure Connection Failed (Error code: ssl_error_inappropriate_fallback_alert

This site (www.sbicard.com) can be accessed by oher computer and sometimes with chrome but not always. What to do???? Any suggestions pls....

More details : Firefox ver. 35.0 Operating sys. 7 installed plugins.:

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Delivery Network Acceleration by BitTorrent™
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.60.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • Shockwave Flash 17.0 d0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122
  • Unity Player 4.0.1f2


Thank U

Asked by ..ashish.. 4 ஆண்டுகளுக்கு முன்பு

Last reply by cor-el 4 ஆண்டுகளுக்கு முன்பு