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Firefox crashes

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
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  • Last reply by philipp

vDunninger
vDunninger
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6d41b1f5-03a0-4d00-80d8-35c782140319

I have Firefox 28 and all plug-ins are up to date. Also tried in Firefox safe mode but still crashed. 2 consistent sites that crash are DisneyMovieRewards.com and Cineplexstore.com although others will also crash. Crashes very frequently to the point I've started using IE sometimes. Research of the crash report suggested it was related to Trusteer Rapport. When I shut this security service down, Firefox has not crashed since. This is bank security software. Although it's been installed on my system for many months, the crashes only started about 2-3 weeks ago. Only changes I'm aware of are the updates to Firefox, not TR. TR log suggests 'something' was trying to take a screen capture of 'sensitive info'. Only sensitive info on those page sites are the user id's and passwords which I have saved in FF, accessible only by entering vault password. Some incompatibility between TR and the new FF vault password feature?

6d41b1f5-03a0-4d00-80d8-35c782140319 I have Firefox 28 and all plug-ins are up to date. Also tried in Firefox safe mode but still crashed. 2 consistent sites that crash are DisneyMovieRewards.com and Cineplexstore.com although others will also crash. Crashes very frequently to the point I've started using IE sometimes. Research of the crash report suggested it was related to Trusteer Rapport. When I shut this security service down, Firefox has not crashed since. This is bank security software. Although it's been installed on my system for many months, the crashes only started about 2-3 weeks ago. Only changes I'm aware of are the updates to Firefox, not TR. TR log suggests 'something' was trying to take a screen capture of 'sensitive info'. Only sensitive info on those page sites are the user id's and passwords which I have saved in FF, accessible only by entering vault password. Some incompatibility between TR and the new FF vault password feature?

All Replies (1)

philipp
philipp
  • Moderator
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hello vDunninger, thanks for reporting with your crash ID. this kind of crash is caused by trusteer rapport, please see if you can solve it by updating that program to its latest version or else keep it disabled for the moment and contact trusteer's support: www.trusteer.com/support