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Anyone know how i can stop firefox 25.0.1 from crashing several times a day?

  • 8 பதிலளிப்புகள்
  • 5 இந்த பிரச்னைகள் உள்ளது
  • 209 views
  • Last reply by John99

In the last couple of weeks Firefox 25.0.1 has started randomly crashing, Mainly when i try to open a random page upon the BBC website. When it does so it loses all of my open tabs and the restore previous session greys out and becomes unusable. I have updated all of my addons as far as i know? (should be doing so automatically?)

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Hoody,
I presume you are still having problems.

Memtest is only a diagnostic tool (and it may be run for many hours to do a thorough check). If you do have crashes it is the further crash IDs whilst in safe mode and with plugins disabled that we hope will help.

If it does not crash in that state then further investigation is needed to figure out the cause and get Firefox working normally again.

Read this answer in context 👍 1

All Replies (8)

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Thnx for the responce.

bp-e4ffe22d-6218-4770-8704-faac62131125	25/11/2013	08:16
bp-e08514fb-bdca-4c01-82d6-ced282131121	21/11/2013	17:14
bp-e09f3551-5f0b-48a4-ba37-185f42131108	08/11/2013	13:18
bp-3d3e785c-64e6-4903-8633-343632131013	13/10/2013	12:08
bp-87ff6fc7-e7ee-4ee4-9782-669ed2131011	11/10/2013	11:24

Are the BP reports only the crashes that have happened? as there are many that seem not to be there however there are many other reports that do not start with bp such as these

Report ID 	Date Submitted
bp-e4ffe22d-6218-4770-8704-faac62131125	25/11/2013	08:16
1b348313-56f6-4a14-a49e-ed9405daf751	24/11/2013	20:49
12efa419-abf9-451d-844c-4c6dee3a3efd	23/11/2013	21:08
1323c5af-ad9c-4732-a596-92f0c02959a0	23/11/2013	11:25
1a9949bf-f5b2-4160-b2dc-23731ceee5b4	22/11/2013	09:51
7d50e67a-17db-44dd-a32c-5adc9bf5443e	21/11/2013	20:40
bp-e08514fb-bdca-4c01-82d6-ced282131121	21/11/2013	17:14
01d18277-fe78-45bb-a2fe-1c5de8cb5163	21/11/2013	14:22
1bec08ba-72f1-447e-98f4-ab0e7c469c3a	19/11/2013	08:39
fc2339a1-3ce4-4420-849a-5d335e337871	16/11/2013	11:52
7c09059d-2351-4761-9529-9a6ebbf05d09	15/11/2013	18:43
ca62702b-c94b-4be7-a0c2-0a49960ec847	14/11/2013	21:03
3d29010a-2e1c-4768-b7f4-22fb27cd9d2b	14/11/2013	17:29
794d578b-eb35-4d8f-ae65-606f8412d687	14/11/2013	09:24
31355eb0-db05-4ba3-a510-10271ea98225	12/11/2013	21:06
de9c17ba-2dee-4355-b271-cb1232113779	11/11/2013	20:59
5031ad42-9922-4992-b7d7-3a400b429cbb	11/11/2013	11:14
55b2b71f-5e07-4e1a-8fff-a09e1e302d6f	10/11/2013	21:04
bp-e09f3551-5f0b-48a4-ba37-185f42131108	08/11/2013	13:18
502ef6a0-362a-45f3-b71f-40ac6a754c01	07/11/2013	08:47
c4be7db3-8bc8-414e-b505-0582e8078fbe	06/11/2013	15:29
b9f0fbec-62cd-431f-9b14-ae340d1a349d	05/11/2013	21:06
85bce880-6c37-43a2-8d73-bab33d6e0f3c	05/11/2013	11:34
1b8b1611-14dc-4e44-8b6f-345072e8cb9c	04/11/2013	08:11
ecb495f1-0d88-403c-9bad-846117b87e17	03/11/2013	20:53
15e72405-7d8c-468f-a348-5141b5270279	02/11/2013	12:12
3416d242-be72-44cb-8b0b-f7a69552b930	01/11/2013	20:59
be5e2f59-53eb-4aa1-89f9-8b3c1a43a511	01/11/2013	08:03

'edit formatted ~j99

John99 மூலமாக திருத்தப்பட்டது

Seems copying and pasting several at once has jumbled them up XD

Hi Hoody,

Can you try using Firefox in safe mode and with all plugins disabled. It will probably still crash but the crash reports may be a bit more meaningful.

I am no expert on interpreting these but the first ones above possibly relate to memory and or the js compiler as problems. it may well be worth trying to check your RAM memory is ok

Thnx, will give memtest a go. As far as i know there is no probs as nothing else crashes though.

Hello,

I am glad to hear that your problem has been resolved.

If you have not already, please mark this thread as solved by marking the solution.
This will help other users experiencing similar problems find help faster and more efficiently.

I hope you continue using our products and thank you for contacting Mozilla Support.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Hoody,
I presume you are still having problems.

Memtest is only a diagnostic tool (and it may be run for many hours to do a thorough check). If you do have crashes it is the further crash IDs whilst in safe mode and with plugins disabled that we hope will help.

If it does not crash in that state then further investigation is needed to figure out the cause and get Firefox working normally again.

I now presume the problem is resolved. (Possibly you found a loose memory card or something) If you still have problems please post back again.