Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When scrolling with mouse the page moves up and down about an inch and that's it. Please help.

  • 6 பதிலளிப்புகள்
  • 3 இந்த பிரச்னைகள் உள்ளது
  • 5 views
  • Last reply by patrickdm1

I've updated drivers, Firefox, add-ons and went through every fix I could find on Google. Tried the "about:config". The files the advice says to change have been removed or renamed. Frustrated.

I've updated drivers, Firefox, add-ons and went through every fix I could find on Google. Tried the "about:config". The files the advice says to change have been removed or renamed. Frustrated.

All Replies (6)

hello, can you try to replicate this behaviour when you launch firefox in safe mode once?

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Apologies for the delay. Did restart in safe and still doing it. Each click of the mouse wheel sends it about five lines worth of text. Doesn't matter which way you roll the wheel either. It goes into the opposite direction each click. I'm thinking it has something to do with the config stuff but I'm lost in there.

Does it help if you disable smooth scrolling?

  • Tools > Options > Advanced > General: Browsing: "Use smooth scrolling"

Try to increase the value of the general.smoothScroll.mouseWheel.durationMaxMS pref on the about:config page a higher value like 1000 to see if that makes a difference with smooth scrolling enabled.

Do I need to close the about:config out before checking if the number change worked? Restart or anything?