Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I'm Running Windows XP. Everytime I load the new version of Firefox, (12) the browser crashes. So I have to reload an older version of Firefox. Can you help me?

  • 4 பதிலளிப்புகள்
  • 7 இந்த பிரச்னைகள் உள்ளது
  • 3 views
  • Last reply by cor-el

I'm Running Windows XP. Every time I load the new version of Firefox, (12) the browser crashes. I have to reload an older version of Firefox to continue. Can you help me?

I'm Running Windows XP. Every time I load the new version of Firefox, (12) the browser crashes. I have to reload an older version of Firefox to continue. Can you help me?

All Replies (4)

Submit your Crash ID here as described in the following article:

Until we take a look at your Crash Reports (which will be fetched by using the Crash ID that i have asked you to post here), see these articles:

This is the crash id from Windows XP Crash ID: bp-d1ceeaf3-9b67-46d6-bb81-3ac2d2120523

The Crash ID you provided is of Firefox version 3.6.27.

You need to provide Crash IDs when your Firefox Crashes using version 12.

Just as a side note, the crash report that you supplied is a crash in Flash player 11.1.102.62 with Firefox 3.6.27
Firefox 3.6 versions aren't compatible with Flash 11 versions

Did you check the Knowledge Base Crash articles and tried the suggestions?