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Firefox is crashing regularly, in the last hour it has crashed about 10 times. I can't update to the new version as it just crashes straight out.
If you can't help, I'll have to use another browser.
All Replies (2)
The crash reports indicates a problem the Trusteer Rapport extension.
You can try to stop Trusteer Rapport if installing the latest version doesn't help.
Start Menu > Programs > Trusteer Rapport > Stop Rapport Mac:System Preferences -> Other -> Rapport -> Stop Rapport
If there are problems with updating then best is to download the full version and uninstall the currently installed version and delete the Firefox program folder to remove any leftover files.
Download a fresh Firefox copy and save the file to the desktop.
- Firefox 12.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible.
- Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
We would recommend downloading the latest version of Rapport that has related issues solved, along with downloading the latest Firefox version.
Should you need any further assistance, we would like to offer you our free 24/7 Trusteer Rapport technical support, you can contact us here.
Regards, Trusteer Technical Support