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ஆதரவு மன்றம்

Firefox crashes when opening any Adobe pdf document from internet. This only seems to happens with firefox 6.0.2. Pls assist how to solve problem

  • 13 replies
  • 28 இந்த பிரச்னைகள் உள்ளது
  • Last reply by AliceWyman
பதிவிடப்பட்டது

Good day,

Please note Firefox is crashing every time I tried to open a pdf document I find in any internet webside. This is happening since I have installed Firefox 6.0.2. I temporarily solved the issue going back to Firefox 5. The problem is that my Mac installs automatically all the updates that might come from Firefox, including new or greater versions.... So, here I am again with Firefox 6.0.2 and not able to open Adobe pdf documents.....

Would you please kindly assist to fix this issue...? Please note I have systematically sent a report every time Firefox has crashed, so you might have quite a few by now!

Many thanks in advance for all your help and assistance.

Francesca.

Good day, Please note Firefox is crashing every time I tried to open a pdf document I find in any internet webside. This is happening since I have installed Firefox 6.0.2. I temporarily solved the issue going back to Firefox 5. The problem is that my Mac installs automatically all the updates that might come from Firefox, including new or greater versions.... So, here I am again with Firefox 6.0.2 and not able to open Adobe pdf documents..... Would you please kindly assist to fix this issue...? Please note I have systematically sent a report every time Firefox has crashed, so you might have quite a few by now! Many thanks in advance for all your help and assistance. Francesca.

Additional System Details

செயலிழப்பு ID

AdapterRendererIDs: 0x24000,0x20400

நிறுவப்பட்ட நிரல்கள்

  • iPhoto6
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 10.3 r183
  • Java Plug-In 2 for NPAPI Browsers

பயன்பாடு

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.5; rv:6.0.2) Gecko/20100101 Firefox/6.0.2

கூடுதல் தகவல்

AdapterRendererIDs: 0x24000,0x20400
Add-ons: {a3a5c777-f583-4fef-9380-ab4add1bc2a8}:2.0.3,{972ce4c6-7e08-4474-a285-3208198ce6fd}:5.0
BuildID: 20110902133214
CrashTime: 1316107589
EMCheckCompatibility: true
Email:
FramePoisonBase: 00000000f0dea000
FramePoisonSize: 4096
InstallTime: 1315344036
Notes: Renderers: 0x24000,0x20400
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 1134
StartupTime: 1316106532
Theme: classic/1.0
Throttleable: 1
URL: http://www.tfl.gov.uk/tfl/gettingaround/maps/buses/pdf/highburyislington-2127.pdf
Vendor: Mozilla
Version: 6.0.2
This report also contains technical information about the state of the application when it crashed.

Hasan 469 தீர்வுகள் 5600 பதில்கள்
பதிவிடப்பட்டது

உதவிகரமான பதில்

Firefox Crashes when Loading PDFs * https://support.mozilla.com/en-US/kb/Firefox%20crashes%20when%20trying%20to%20download%20a%20file#w_crashes-when-loading-pdfs Check and tell if its working.
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

thanks a lot for quick reply! i am following all the steps.... however the very last part when i have to press crtl over the two preferences (one at a time) i can not see the 'Reset' bottom anywhere.... could you assist...? sorry i am very plain computer user...... many thanks again!

thanks a lot for quick reply! i am following all the steps.... however the very last part when i have to press crtl over the two preferences (one at a time) i can not see the 'Reset' bottom anywhere.... could you assist...? sorry i am very plain computer user...... many thanks again!
Hasan 469 தீர்வுகள் 5600 பதில்கள்
பதிவிடப்பட்டது

உதவிகரமான பதில்

Close all Firefox Tabs & Windows (except about:config tab) before proceeding to the last part.

-> right-click on a preference (a context menu will open) and select Reset

Check and tell if its working.

Close all Firefox Tabs & Windows (except '''about:config''' tab) before proceeding to the last part. -> right-click on a preference (a context menu will open) and select '''Reset''' Check and tell if its working.
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

hanks for your message mha007. Unfortunately, I have not been able to solve the problem yet...

Arrived to the point of the right click on a preference. Then a small window in my Mac opens with the following menu: Toggle Copy Copy name Copy value Reset

Yes, Reset appears there but is not highlighted meaning I can not click on it... or that bottom is not active... What I should do next...?

Thanks!

hanks for your message mha007. Unfortunately, I have not been able to solve the problem yet... Arrived to the point of the right click on a preference. Then a small window in my Mac opens with the following menu: Toggle Copy Copy name Copy value Reset Yes, Reset appears there but is not highlighted meaning I can not click on it... or that bottom is not active... What I should do next...? Thanks!
Hasan 469 தீர்வுகள் 5600 பதில்கள்
பதிவிடப்பட்டது
  • Preferences that have been modified are shown as bold (user set).
  • Preferences can be Reset to the default or changed via the right-click context menu.

The preferences on which Reset is greyed (not available), are they appearing in Bold Text or Normal ??

* Preferences that have been modified are shown as '''bold (user set)'''. * Preferences can be '''Reset to the default''' or changed via the right-click context menu. The preferences on which Reset is greyed (not available), are they appearing in Bold Text or Normal ??
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

hello again ma007! they look to me like normal text.... how can i get 'reset' available...? if you are awake, perhaps we can have a live chat?

hello again ma007! they look to me like normal text.... how can i get 'reset' available...? if you are awake, perhaps we can have a live chat?
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

i can now confirm that the two preferences that appear after the filter general.useragent are default preferences...

i can now confirm that the two preferences that appear after the filter general.useragent are default preferences...
Hasan 469 தீர்வுகள் 5600 பதில்கள்
பதிவிடப்பட்டது

You will need to try some other options then.

-> Close Firefox (click Firefox button and click Exit OR File Menu -> Exit)

-> Start Firefox in Safe Mode by Holding down the Option key while starting your Mozilla Firefox application. (If the Profile Manager opens, select a profile and then hold down the Option key again while clicking the button to start Firefox.)

  • As an alternate method, go to Utilities (in the Applications folder) and open Terminal, then run:
    • /Applications/Firefox.app/Contents/MacOS/firefox-bin -safe-mode

-> Firefox Safe Mode window will appear -> DON'T SELECT ANY OPTIONS, just click Continue in Safe Mode

Check and tell if its working while you are using Firefox Safe Mode.

Troubleshooting extensions and themes

You will need to try some other options then. -> Close Firefox (click '''Firefox''' button and click '''Exit''' OR File Menu -> Exit) -> Start Firefox in Safe Mode by Holding down the '''Option''' key while starting your Mozilla Firefox application. (If the Profile Manager opens, select a profile and then hold down the '''Option''' key again while clicking the button to start Firefox.) * As an alternate method, go to Utilities (in the Applications folder) and open Terminal, then run: ** /Applications/Firefox.app/Contents/MacOS/firefox-bin -safe-mode -> Firefox Safe Mode window will appear -> DON'T SELECT ANY OPTIONS, just click '''Continue in Safe Mode''' Check and tell if its working while you are using Firefox Safe Mode. Troubleshooting extensions and themes * https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes

Hasan மூலமாக திருத்தப்பட்டது

பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

firefox still crashing..... even using firefox safe mode......... i do not know what else i should do.....!!

firefox still crashing..... even using firefox safe mode......... i do not know what else i should do.....!!
Hasan 469 தீர்வுகள் 5600 பதில்கள்
பதிவிடப்பட்டது
Firefox crashes when trying to download a file * https://support.mozilla.com/en-US/kb/Firefox%20crashes%20when%20trying%20to%20download%20a%20file?s=downloads.sqlite&r=0&as=s -------------------------------------------------------------------------------- Troubleshooting plugins * https://support.mozilla.com/en-US/kb/Troubleshooting%20plugins -------------------------------------------------------------------------------- Check and tell if its working.

Hasan மூலமாக திருத்தப்பட்டது

Hasan 469 தீர்வுகள் 5600 பதில்கள்
பதிவிடப்பட்டது

IF it still doesn't work, Create a New Profile as a test to check if your current profile is causing the problems.

-> Basic Troubleshooting: Make a New Profile

IF that New Profile works then you can recover your Bookmarks and Passwords from the Old Profile.

-> Recovering important data from an old profile

Check and tell if it works.

IF it still doesn't work, Create a New Profile as a test to check if your current profile is causing the problems. -> Basic Troubleshooting: Make a New Profile * https://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile IF that New Profile works then you can recover your Bookmarks and Passwords from the Old Profile. -> Recovering important data from an old profile * https://support.mozilla.com/en-US/kb/Recovering%20important%20data%20from%20an%20old%20profile Check and tell if it works.

Hasan மூலமாக திருத்தப்பட்டது

dave1710 0 தீர்வுகள் 1 பதில்கள்
பதிவிடப்பட்டது

I got mine working by following these instructions.

http://support.mozilla.com/en-US/kb/Firefox%20crashes%20when%20trying%20to%20download%20a%20file?s=downloads.sqlite&r=0&as=s

turned out to be a corrupted file...

I got mine working by following these instructions. http://support.mozilla.com/en-US/kb/Firefox%20crashes%20when%20trying%20to%20download%20a%20file?s=downloads.sqlite&r=0&as=s turned out to be a corrupted file...
AliceWyman
  • Moderator
240 தீர்வுகள் 2597 பதில்கள்
பதிவிடப்பட்டது

TorreAgbar

Could you enter about:crashes in the Firefox address bar to get a list of Submitted Crash Reports and post a link to one of those crashes, from when you tried downloading a PDF file in Firefox 6 ?

See Mozilla Crash Reporter (under Viewing crash reports) and Firefox crashes - Troubleshoot, prevent and get help fixing crashes (under Get help fixing this crash) for more info.

'''TorreAgbar''' Could you enter '''about:crashes''' in the Firefox address bar to get a list of '''Submitted Crash Reports''' and post a link to one of those crashes, from when you tried downloading a PDF file in Firefox 6 ? See [[Mozilla Crash Reporter]] (under Viewing crash reports) and [[Firefox crashes]] (under Get help fixing this crash) for more info.