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ஆதரவு மன்றம்

dishnetwork posts bills as a ".do" file. Firefox does not know what to do with it. What do I need?

  • 9 replies
  • 35 இந்த பிரச்னைகள் உள்ளது
  • Last reply by woodja812
பதிவிடப்பட்டது

I have firefox 3.6.10. Java 6 update 20. running snow leopard on both an imac and a MBP. Safari works fine with this file extension. What do I need to add to firefox?

I have firefox 3.6.10. Java 6 update 20. running snow leopard on both an imac and a MBP. Safari works fine with this file extension. What do I need to add to firefox?

Additional System Details

பாதிக்கபட்ட தளங்கள்

http://https://customersupport.dishnetwork.com/customercare/mybilling/myBilling.do

நிறுவப்பட்ட நிரல்கள்

  • Gecko default plugin
  • Runs Java applets using the latest installed versions of Java. For more information: Java Embedding Plugin. Run version test: Java Information.
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • iPhoto6
  • Java Plug-In 2 for NPAPI Browsers
  • Used for supporting web links for Hulu Desktop.
  • 4.0.50826.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 10.0 r45
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.

பயன்பாடு

  • User Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.2.10) Gecko/20100914 Firefox/3.6.10

கூடுதல் தகவல்

when I select statement details, select a month and hit view firefox pops up a message box saying "opening viewpaststatement.do" and then asks me to select an application or save it. It should automatically just show me the statement.

cor-el
  • Top 10 Contributor
  • Moderator
17682 தீர்வுகள் 159964 பதில்கள்
பதிவிடப்பட்டது

No problems here with that link.
The server sends the file with text/html, so it should work.

Try:

  • "Clear the Cache": Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Firefox > Preferences > Privacy > Cookies: "Show Cookies"
No problems here with that link.<br /> The server sends the file with text/html, so it should work. Try: * "Clear the Cache": Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now" * "Remove the Cookies" from sites that cause problems: Firefox > Preferences > Privacy > Cookies: "Show Cookies"
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

cleared cache and all cookies with "dish" in the name. Logged back into dish web site and went to account page https://customersupport.dishnetwork.com/customercare/prepWelcome.do. When I do a view of statement details I still get a message box saying

  you have chosen to open
     viewPastStatement.do
     which is a: do file
     from https://customersupport.dishnetwork.com
 what should FireFox do with this file?

... ...

All the other sections of the https://customersupport.dishnetwork.com/customercare/prepWelcome.do page work.

Tried old statement to see if had anything to do with current dates data but it failed also. I will save the data it is trying to send and try to browse (view) it with vim or something.

cleared cache and all cookies with "dish" in the name. Logged back into dish web site and went to account page https://customersupport.dishnetwork.com/customercare/prepWelcome.do. When I do a view of statement details I still get a message box saying you have chosen to open viewPastStatement.do which is a: do file from https://customersupport.dishnetwork.com what should FireFox do with this file? ... ... All the other sections of the https://customersupport.dishnetwork.com/customercare/prepWelcome.do page work. Tried old statement to see if had anything to do with current dates data but it failed also. I will save the data it is trying to send and try to browse (view) it with vim or something.
cor-el
  • Top 10 Contributor
  • Moderator
17682 தீர்வுகள் 159964 பதில்கள்
பதிவிடப்பட்டது

உதவிகரமான பதில்

Do you have an action for .do files in Firefox > Preferences > Applications ?

See "File handling in Firefox 3 and SeaMonkey 2" and "Reset Download Actions": http://kb.mozillazine.org/File_types_and_download_actions

Do you have an action for .do files in Firefox > Preferences > Applications ? See "File handling in Firefox 3 and SeaMonkey 2" and "Reset Download Actions": http://kb.mozillazine.org/File_types_and_download_actions
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

I have a action for .do - it was always ask. I changed it to use preview(default) but that doesn't work either. I followed the instructions for resetting download actions as follows:

If problems arise or if you want to restore the default set of file download actions, do the following [8]:

  1. Type about:config into the address bar.
  2. Find the preference browser.download.pluginOverrideTypes and, if it is present, right-click on it and select reset.

NONE FOUND

  3. Find the preference plugin.disable_full_page_plugin_for_types and, if it is present, right-click on it and select reset.

NONE FOUND

  4. Open the profile folder. (The profile folder is hidden by default in Windows 7/Vista/XP/2000 and Linux; read this for help finding it).
     Note: In Firefox 3.6 and above you can open the profile folder from the Firefox menu, via "Help -> Troubleshooting Information".

DID THIS BUT WHAT AM I SUPPOSED TO BE LOOKING FOR OR REMOVING?

  5. Completely close your Mozilla browser.

DID THIS

  6. Delete (or rename) the file mimeTypes.rdf. Caution: There is also a mimeTypes.rdf file in the program folder. Do not delete it by mistake. 

DID THIS

NO Change. It fails trying to open preview. (I changed the action) Should there be an action? If not how do I get rid of it? The first lines of the downloaded ".do file" are(as viewed with vim): %PDF-1.3 %âãÏÓ 16 0 obj << /Linearized 1 /L 224745 /H [ 1084 261 ] /O 18 /E 70808 /N 2 /T 224298 >> endobj

I have a action for .do - it was always ask. I changed it to use preview(default) but that doesn't work either. I followed the instructions for resetting download actions as follows: If problems arise or if you want to restore the default set of file download actions, do the following [8]: 1. Type about:config into the address bar. 2. Find the preference browser.download.pluginOverrideTypes and, if it is present, right-click on it and select reset. NONE FOUND 3. Find the preference plugin.disable_full_page_plugin_for_types and, if it is present, right-click on it and select reset. NONE FOUND 4. Open the profile folder. (The profile folder is hidden by default in Windows 7/Vista/XP/2000 and Linux; read this for help finding it). Note: In Firefox 3.6 and above you can open the profile folder from the Firefox menu, via "Help -> Troubleshooting Information". DID THIS BUT WHAT AM I SUPPOSED TO BE LOOKING FOR OR REMOVING? 5. Completely close your Mozilla browser. DID THIS 6. Delete (or rename) the file mimeTypes.rdf. Caution: There is also a mimeTypes.rdf file in the program folder. Do not delete it by mistake. DID THIS NO Change. It fails trying to open preview. (I changed the action) Should there be an action? If not how do I get rid of it? The first lines of the downloaded ".do file" are(as viewed with vim): %PDF-1.3 %âãÏÓ 16 0 obj << /Linearized 1 /L 224745 /H [ 1084 261 ] /O 18 /E 70808 /N 2 /T 224298 >> endobj
Helper7677 165 தீர்வுகள் 1653 பதில்கள்
பதிவிடப்பட்டது

"The first lines of the downloaded ".do file" are(as viewed with vim): %PDF-1.3..."

Adobe Reader/Acrobat files (.pdf files) begin with %PDF-#.#; have you tried directing the .do file in your Applications list to open with a PDF reader product, which you do not appear to have installed? The .pdf format is very common for online bill copies, forms, and bank statements.
Download link and more information: https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox#Installing_and_updating_Adobe_Reader

You can also try DishNetwork online chat with Customer Service or Tech Support: http://www.dishnetwork.com/customerservice/contactus/live_chat/default.aspx



You appear to have an out-of-date plugin with known security issues.

  • Shockwave Flash 10.0 r45
  1. Check your plugin versions: http://www.mozilla.com/en-US/plugincheck/
    • Note: plugin check page does not have information on all plugin versions
  2. Update Shockwave Flash
    • Use Firefox to Download and SAVE to your hard drive from one of the links below; the links take you directly to the download and you avoid the "getplus" download manager and "extras" (i.e., toolbars, virus scan links, etc.) on the main Adobe page.
    • SAVE to your Desktop so you can find it
'''''"The first lines of the downloaded ".do file" are(as viewed with vim): %PDF-1.3..."''''' Adobe Reader/Acrobat files (.pdf files) begin with '''%PDF-#.#'''; have you tried directing the .do file in your Applications list to open with a PDF reader product, which you do not appear to have installed? The .pdf format is very common for online bill copies, forms, and bank statements.<br /> '''<u>Download link and more information</u>''': https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox#Installing_and_updating_Adobe_Reader You can also try DishNetwork online chat with Customer Service or Tech Support: http://www.dishnetwork.com/customerservice/contactus/live_chat/default.aspx ---------------------------------------- <br /> You appear to have an out-of-date plugin with known security issues. * Shockwave Flash 10.0 r45 #'''Check your plugin versions''': http://www.mozilla.com/en-US/plugincheck/ #*'''Note: plugin check page does not have information on all plugin versions''' #'''Update Shockwave Flash''' #*Use Firefox to Download and SAVE to your hard drive from one of the links below; '''<u>the links take you directly to the download and you avoid the "getplus" download manager and "extras" (i.e., toolbars, virus scan links, etc.) on the main Adobe page.</u>''' #*SAVE to your Desktop so you can find it #*'''<u>Download links and other information</u>''': #** https://support.mozilla.com/en-US/kb/Managing+the+Flash+plugin#Updating_Flash #** '''<u>or</u>''' you can download, save, then run the manual installers for IE, then for Firefox (and all other browsers) from here: http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller #* Also see: http://support.mozilla.com/en-US/kb/Installing+the+Flash+plugin #* Also see (if needed): http://kb2.adobe.com/cps/191/tn_19166.html#main_Uninstall

Helper7677 மூலமாக திருத்தப்பட்டது

பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

installing adobe plugin solved problem.

installing adobe plugin solved problem.
Helper7677 165 தீர்வுகள் 1653 பதில்கள்
பதிவிடப்பட்டது

I am happy that your problem is solved.

Also be sure to update Adobe Flash as I mentioned.

I am happy that your problem is solved. Also be sure to update Adobe Flash as I mentioned.
mozzie 0 தீர்வுகள் 2 பதில்கள்
பதிவிடப்பட்டது

I had this problem with DISH ".do" files both on Mac OSX 10.5.8 and Firefox 3.6.10 as well as Safari 5.0; and IE8 and Firefox on Win 7 in Parallels. No other financial or business site where I have online accounts had this problem - I could either view my statements online or download a PDF that opened in Preview.

I contacted DISH but the support people couldn't figure it out.

Adobe Reader doesn't work with Firefox on Mac according to

http://support.mozilla.com/en-US/kb/using+the+Adobe+Reader+plugin+with+Firefox

so I followed the advice on that page and installed the

PDF Plugin for Firefox on Mac OS X 1.1.3

Now "View DISH statement" works in Firefox.

I had this problem with DISH ".do" files both on Mac OSX 10.5.8 and Firefox 3.6.10 as well as Safari 5.0; and IE8 and Firefox on Win 7 in Parallels. No other financial or business site where I have online accounts had this problem - I could either view my statements online or download a PDF that opened in Preview. I contacted DISH but the support people couldn't figure it out. Adobe Reader doesn't work with Firefox on Mac according to http://support.mozilla.com/en-US/kb/using+the+Adobe+Reader+plugin+with+Firefox so I followed the advice on that page and installed the PDF Plugin for Firefox on Mac OS X 1.1.3 Now "View DISH statement" works in Firefox.
woodja812 0 தீர்வுகள் 1 பதில்கள்
பதிவிடப்பட்டது

உதவிகரமான பதில்

This drove me nuts. I called Dish and they were clueless. I finally just changed the .do extension to .pdf and it opened right up! (I have Sumatra pdf reader, I don't know if this works with Adobe.)

This drove me nuts. I called Dish and they were clueless. I finally just changed the .do extension to .pdf and it opened right up! (I have Sumatra pdf reader, I don't know if this works with Adobe.)