Hello Peter.

Try reading this: http://support.mozilla.com/en-US/kb/Websites+look+wrong

In any case, you may be having a problem with some extension or plugin that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Hi Morbus

Thanks for your quick response.

I have tried running with my add-ons disabled but I still get the same behaviour, also I tried the various suggestion from the page you suggested but they have not cured my problem unfortunately.

Cheers

Peter

Try to clear the Amazon cookies. "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"

See http://kb.mozillazine.org/Cookies

Hi Cor-el

Thanks for the suggestion.

I have tried removing the Amazon cookies and then removing all cookies, but I still have not had any luck.

The only way I get scroll through the items is by clicking on one of the arrows, (left or right) and then opening my all-in-one sidebar, as soon as the sidebar is opened the next set of items starts loading.

Cheers

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears. You can use "Disable all add-ons" on the Safe mode start window. You have to close and restart Firefox after each change via "File > Exit" (on Mac: "Firefox > Quit")

I have the same issue. I can press 'F11' to go to full screen and the next row of items will load. My OS is XP.

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not coming from one of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode and select Disable all add-ons. If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and theme. You can troubleshoot plugins the same way.

If you want support for one of your add-ons, you'll need to contact its author.

Hi Greg

Thanks for your answer, I too can get the next row of items to load but going full screen, but then I need to go windowed and f11 again in order to get the next page to load.

I am currently trying to disable my addons one at a time to see if I can get to the cause.

Cheers

Peter

I started in safe mode and disabled all addons. Same symptoms. This is on the US amazon site.

It may be a problem with the site. Are you sure that's not the case?

It works fine in Chrome and IE 8.

That's not what I meant. The site may be having a problem specifically with Firefox.

Still, try creating a temporary new Firefox profile and see if the same thing happens:

http://support.mozilla.com/en-US/kb/Managing+profiles

This will tell whether it's something from your Firefox settings or something from outside Firefox.

New profile corrected it. Now to find out why. Might be easier to just load my addons and import history and start over?

That shouldn't be necessary if we find out what's causing it.

Please type about:support in your address bar and press ENTER, then click "Copy all to clipboard". Then paste here. Hopefully that will give me a bit more information to work with.

Also, please do this (what I asked above about the about:support) when you have all add-ons disabled.

about:support data follows:

 Application Basics

       Name
       Firefox

       Version
       3.6.3

       Profile Directory

         Open Containing Folder

       Installed Plugins

         about:plugins

       Build Configuration

         about:buildconfig

 Extensions

       Name

       Version

       Enabled

       ID

       Adblock Plus
       1.2
       false
        

       BetterPrivacy
       1.47.4
       false
        

       CyberSearch
       2.0.5
       false
       cybersearch@cybernetnews.com

       Define Word
       0.9.3
       false
       {1395baf2-3aa6-4d0f-83d6-1d9b66a9420d}

       Forecastfox
       0.9.10.2
       false
       {0538E3E3-7E9B-4d49-8831-A227C80A7AD3}

       Java Console
       6.0.03
       false
        

       Java Console
       6.0.05
       false
        

       Java Console
       6.0.07
       false
        

       Java Console
       6.0.12
       false
        

       Java Console
       6.0.13
       false
        

       Java Console
       6.0.14
       false
        

       Java Console
       6.0.15
       false
        

       Java Console
       6.0.17
       false
        

       Java Quick Starter
       1.0
       false
       jqs@sun.com

       Microsoft .NET Framework Assistant
       1.2.1
       false
       {20a82645-c095-46ed-80e3-08825760534b}

       Move Media Player
       7
       false
       moveplayer@movenetworks.com

       Norton IPS
       2.0
       false
        

       QuickRestart
       1.1.6
       false
        

       RealPlayer Browser Record Plugin
       1.0
       false
        

       StatusbarEx
       0.2.19
       false
       doudehou@gmail.com

       Java Console
       6.0.19
       false
        

       Java Console
       6.0.20
       false
        

       EPUBReader
       1.2.8.2
       false
       {5384767E-00D9-40E9-B72F-9CC39D655D6F}

       Web Developer
       1.1.8
       false
        

 Modified Preferences

     Name

     Value

       accessibility.typeaheadfind.flashBar
       0

       browser.history_expire_days.mirror
       180

       browser.places.createdSmartBookmarks
       true

       browser.places.importBookmarksHTML
       false

       browser.places.importDefaults
       false

       browser.places.leftPaneFolderId
       -1

       browser.places.migratePostDataAnnotations
       false

       browser.places.smartBookmarksVersion
       2

       browser.places.updateRecentTagsUri
       false

       browser.startup.homepage
       http://www.google.com/

       browser.startup.homepage_override.mstone
       rv:1.9.2.3

       browser.tabs.loadInBackground
       false

       browser.tabs.warnOnClose
       false

       dom.max_script_run_time
       1800

       dom.storage.enabled
       false

       extensions.lastAppVersion
       3.6.3

       general.useragent.extra.betterprivacy

       general.useragent.extra.microsoftdotnet
       ( .NET CLR 3.5.30729)

       network.cookie.lifetimePolicy
       2

       network.cookie.prefsMigrated
       true

       network.http.max-connections
       48

       network.http.max-connections-per-server
       16

       network.http.max-persistent-connections-per-proxy
       16

       network.http.max-persistent-connections-per-server
       8

       network.http.pipelining
       true

       network.http.pipelining.maxrequests
       8

       network.http.proxy.pipelining
       true

       network.image.imageBehavior
       0

       places.last_vacuum
       1272679424

       print.print_printer
       \\io\HP DeskJet 830C/832C

       print.printer_CutePDF_Writer.print_bgcolor
       true

       print.printer_CutePDF_Writer.print_bgimages
       true

       print.printer_CutePDF_Writer.print_command

       print.printer_CutePDF_Writer.print_downloadfonts
       false

       print.printer_CutePDF_Writer.print_evenpages
       true

       print.printer_CutePDF_Writer.print_footercenter

       print.printer_CutePDF_Writer.print_footerleft
       &PT

       print.printer_CutePDF_Writer.print_footerright
       &D

       print.printer_CutePDF_Writer.print_headercenter

       print.printer_CutePDF_Writer.print_headerleft
       &T

       print.printer_CutePDF_Writer.print_headerright
       &U

       print.printer_CutePDF_Writer.print_in_color
       true

       print.printer_CutePDF_Writer.print_margin_bottom
       0.5

       print.printer_CutePDF_Writer.print_margin_left
       0.2

       print.printer_CutePDF_Writer.print_margin_right
       0.5

       print.printer_CutePDF_Writer.print_margin_top
       0.5

       print.printer_CutePDF_Writer.print_oddpages
       true

       print.printer_CutePDF_Writer.print_orientation
       0

       print.printer_CutePDF_Writer.print_pagedelay
       500

       print.printer_CutePDF_Writer.print_paper_data
       1

       print.printer_CutePDF_Writer.print_paper_height
       11.00

       print.printer_CutePDF_Writer.print_paper_size
       0

       print.printer_CutePDF_Writer.print_paper_size_type
       0

       print.printer_CutePDF_Writer.print_paper_size_unit
       0

       print.printer_CutePDF_Writer.print_paper_width
       8.50

       print.printer_CutePDF_Writer.print_printer
       CutePDF Writer

       print.printer_CutePDF_Writer.print_reversed
       false

       print.printer_CutePDF_Writer.print_scaling
       1.00

       print.printer_CutePDF_Writer.print_shrink_to_fit
       true

       print.printer_CutePDF_Writer.print_to_file
       false

       print.printer_Microsoft_Office_Document_Image_Writer.print_bgcolor
       true

       print.printer_Microsoft_Office_Document_Image_Writer.print_bgimages
       true

       print.printer_Microsoft_Office_Document_Image_Writer.print_evenpages
       true

       print.printer_Microsoft_Office_Document_Image_Writer.print_footercenter

       print.printer_Microsoft_Office_Document_Image_Writer.print_footerleft
       &PT

       print.printer_Microsoft_Office_Document_Image_Writer.print_footerright
       &D

       print.printer_Microsoft_Office_Document_Image_Writer.print_headercenter

       print.printer_Microsoft_Office_Document_Image_Writer.print_headerleft
       &T

       print.printer_Microsoft_Office_Document_Image_Writer.print_headerright
       &U

       print.printer_Microsoft_Office_Document_Image_Writer.print_in_color
       true

       print.printer_Microsoft_Office_Document_Image_Writer.print_margin_bottom
       0.5

       print.printer_Microsoft_Office_Document_Image_Writer.print_margin_left
       0.2

       print.printer_Microsoft_Office_Document_Image_Writer.print_margin_right
       0.5

       print.printer_Microsoft_Office_Document_Image_Writer.print_margin_top
       0.5

       print.printer_Microsoft_Office_Document_Image_Writer.print_oddpages
       true

       print.printer_Microsoft_Office_Document_Image_Writer.print_orientation
       0

       print.printer_Microsoft_Office_Document_Image_Writer.print_reversed
       false

       print.printer_Microsoft_Office_Document_Image_Writer.print_scaling
       1.00

       print.printer_Microsoft_Office_Document_Image_Writer.print_shrink_to_fit
       true

       print.printer_\\io\HP_DeskJet_830C/832C.print_bgcolor
       true

       print.printer_\\io\HP_DeskJet_830C/832C.print_bgimages
       true

       print.printer_\\io\HP_DeskJet_830C/832C.print_command

       print.printer_\\io\HP_DeskJet_830C/832C.print_downloadfonts
       false

       print.printer_\\io\HP_DeskJet_830C/832C.print_edge_bottom
       0

       print.printer_\\io\HP_DeskJet_830C/832C.print_edge_left
       0

       print.printer_\\io\HP_DeskJet_830C/832C.print_edge_right
       0

       print.printer_\\io\HP_DeskJet_830C/832C.print_edge_top
       0

       print.printer_\\io\HP_DeskJet_830C/832C.print_evenpages
       true

       print.printer_\\io\HP_DeskJet_830C/832C.print_footercenter

       print.printer_\\io\HP_DeskJet_830C/832C.print_footerleft
       &PT

       print.printer_\\io\HP_DeskJet_830C/832C.print_footerright
       &D

       print.printer_\\io\HP_DeskJet_830C/832C.print_headercenter

       print.printer_\\io\HP_DeskJet_830C/832C.print_headerleft
       &T

       print.printer_\\io\HP_DeskJet_830C/832C.print_headerright
       &U

       print.printer_\\io\HP_DeskJet_830C/832C.print_in_color
       true

       print.printer_\\io\HP_DeskJet_830C/832C.print_margin_bottom
       0.5

       print.printer_\\io\HP_DeskJet_830C/832C.print_margin_left
       0.200000002980232

       print.printer_\\io\HP_DeskJet_830C/832C.print_margin_right
       0.5

       print.printer_\\io\HP_DeskJet_830C/832C.print_margin_top
       0.5

       print.printer_\\io\HP_DeskJet_830C/832C.print_oddpages
       true

       print.printer_\\io\HP_DeskJet_830C/832C.print_orientation
       1

       print.printer_\\io\HP_DeskJet_830C/832C.print_pagedelay
       500

       print.printer_\\io\HP_DeskJet_830C/832C.print_paper_data
       1

       print.printer_\\io\HP_DeskJet_830C/832C.print_paper_height
       11.00

       print.printer_\\io\HP_DeskJet_830C/832C.print_paper_size
       0

       print.printer_\\io\HP_DeskJet_830C/832C.print_paper_size_type
       0

       print.printer_\\io\HP_DeskJet_830C/832C.print_paper_size_unit
       0

       print.printer_\\io\HP_DeskJet_830C/832C.print_paper_width
       8.50

       print.printer_\\io\HP_DeskJet_830C/832C.print_reversed
       false

       print.printer_\\io\HP_DeskJet_830C/832C.print_scaling
       0.70

       print.printer_\\io\HP_DeskJet_830C/832C.print_shrink_to_fit
       false

       print.printer_\\io\HP_DeskJet_830C/832C.print_to_file
       false

       print.printer_\\io\HP_DeskJet_830C/832C.print_unwriteable_margin_bottom
       0

       print.printer_\\io\HP_DeskJet_830C/832C.print_unwriteable_margin_left
       0

       print.printer_\\io\HP_DeskJet_830C/832C.print_unwriteable_margin_right
       0

       print.printer_\\io\HP_DeskJet_830C/832C.print_unwriteable_margin_top
       0

       privacy.item.cookies
       true

       privacy.popups.showBrowserMessage
       false

       privacy.sanitize.migrateFx3Prefs
       true

       privacy.sanitize.promptOnSanitize
       false

       privacy.sanitize.timeSpan
       3

       security.warn_viewing_mixed
       false

Well, from that report, I can't see anything that is wrong... Are you sure you cleared your cache correctly? see how

Since this only appears in your profile, there must be something wrong with it...

In any case, you can always import your customizations into the new profile, as you said. Just as long as you're fine with it, anything works, I guess.

Just switched back to my own profile and tried the Amazon site again, it throws up this error message in the error console.

Error: uncaught exception: [Exception... "Security error" code: "1000" nsresult: "0x805303e8 (NS_ERROR_DOM_SECURITY_ERR)" location: "http://www.amazon.co.uk/Sega-Aliens-Vs-Predator-PS3/dp/B002BA52JQ/ref=pd_ts_vg_h__23?ie=UTF8&s=videogames Line: 7677"]

Anyone know what this means

Cheers

Peter

I removed 'prefs.js' from my original profile. This brought up the configuration dialog for my addons and the amazon problem went away. Must have been an addon problem.

I was having this same problem, but I was able to narrow it down to the setting dom.storage.enabled in the prefs.js file. I had it set to false for some reason. Changing it to the default value of true fixed the problem.