I have had an email account for the last 28+ years. (*.msn ) For several months, I have not been able to access my account directly on Firefox. I can access it on Microsoftedge. To log in, I enter my email address. I then enter my password. I have recently replaced an old password with a new password. Microsoft does not accept it directly. At first it (Microsoft login) asked me for the first 2 digits of my cell phone number, then a puzzle. Sometimes this works, sometimes not. More recently they have rejected any attempts because I have tried unsuccessfully too many times. That may be as few as 2 times. I have gone through several variations of solving this problem within Microsoft help. Each attempt ends at either going onto a loo[p or Micosoft asking for a code, pass key, or proof through another email I have. I have accumulated a list of codes, PIN numbers, all of which do nothing. I have been at this since 3 April.