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I was notified of someone accessing my account and creating a rcovery key and now I cannot reset my pasword

  • 2 பதிலளிப்புகள்
  • 0 இந்த பிரச்னைகள் உள்ளது
  • 9 views
  • Last reply by jscher2000 - Support Volunteer

Chantal Galleana
Chantal Galleana
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I was notified of someone accessing my account and creating a rcovery key and now I cannot reset my pasword. please I need help

I was notified of someone accessing my account and creating a rcovery key and now I cannot reset my pasword. please I need help

All Replies (2)

markwarner22
markwarner22
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How is that even possible unless your gave them your login information.

Helpful?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi Chantal, you may be able to reset your password (flushing the Sync data) as long as your email is still listed as primary on the account. Please see:

How to change or reset your Mozilla account password

Helpful?

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