Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Added Firefox to Samsung phone which increased my gigabyte usage, even though have not used browser much

  • பதில்கள் இல்லை
  • 0 இந்த பிரச்னைகள் உள்ளது
  • 12 views
rebeccaelias2
rebeccaelias2
more options

I added Firefox as another browser to my phone for business reasons (email and scheduling program). Since then, about 2-3 weeks, my data usage on my phone has a major increase where I am over on my gigabytes (which I never do). In the past 2 weeks, I used Firefox 4 times for less than 10 minutes. Verizon says I need to contact Firefox. I need to speak to a Firefox representative, but don't see any other phone or direct support from Mozilla/Firefox.

Since May 15th, this month, I used from 3.88 GB to 4.11 in general on my phone (only using phone for text, emails, pics, Navigation rarely, and google. Originally, I downloaded Firefox about a week before that and my "Settings, Data Usage" today reveals Firefox uses the most GB at 1.62 for these past 3 weeks since I downloaded the app. "Background" usage is .01, and "Foreground" is 1.61.

I use Google Browser for everything, and it uses .40 GB.

Why so much GB usage for Firefox?

I added Firefox as another browser to my phone for business reasons (email and scheduling program). Since then, about 2-3 weeks, my data usage on my phone has a major increase where I am over on my gigabytes (which I never do). In the past 2 weeks, I used Firefox 4 times for less than 10 minutes. Verizon says I need to contact Firefox. I need to speak to a Firefox representative, but don't see any other phone or direct support from Mozilla/Firefox. Since May 15th, this month, I used from 3.88 GB to 4.11 in general on my phone (only using phone for text, emails, pics, Navigation rarely, and google. Originally, I downloaded Firefox about a week before that and my "Settings, Data Usage" today reveals Firefox uses the most GB at 1.62 for these past 3 weeks since I downloaded the app. "Background" usage is .01, and "Foreground" is 1.61. I use Google Browser for everything, and it uses .40 GB. Why so much GB usage for Firefox?