Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to load web page's

  • 8 பதிலளிப்புகள்
  • 0 இந்த பிரச்னைகள் உள்ளது
  • 84 views
  • Last reply by Ian B Dunn

What is with Firefox lately. Endless problems with screen sizing, light dark mode. But what is really pi**ing me off is the inability to connect to certain web pages. No I don't have a any spyware or viruses (I have scanned with 3 different programs) and I have no problems with connecting to the pages with Chrome or Edge. I'm getting the error messages

Did Not Connect: Potential Security Issue Firefox detected a potential security threat and did not continue to www.amazon.ca because this website requires a secure connection.

Did Not Connect: Potential Security Issue Firefox detected a potential security threat and did not continue to www.ebay.ca. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details. Firefox detected a potential security threat and did not continue to www.google.com because this website requires a secure connection.

Did Not Connect: Potential Security Issue Firefox detected a potential security threat and did not continue to www.google.com has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.Error code: SEC_ERROR_UNKNOWN_ISSUER

And I get the same warning with Amazon, eBay, my email client Shaw Mail, Google Search, and several other pages that require a login. Is there anything I can do to fix this as I'm really starting to rethink my preferred web page browser?

What is with Firefox lately. Endless problems with screen sizing, light dark mode. But what is really pi**ing me off is the inability to connect to certain web pages. No I don't have a any spyware or viruses (I have scanned with 3 different programs) and I have no problems with connecting to the pages with Chrome or Edge. I'm getting the error messages Did Not Connect: Potential Security Issue Firefox detected a potential security threat and did not continue to www.amazon.ca because this website requires a secure connection. Did Not Connect: Potential Security Issue Firefox detected a potential security threat and did not continue to www.ebay.ca. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details. Firefox detected a potential security threat and did not continue to www.google.com because this website requires a secure connection. Did Not Connect: Potential Security Issue Firefox detected a potential security threat and did not continue to www.google.com has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.Error code: SEC_ERROR_UNKNOWN_ISSUER And I get the same warning with Amazon, eBay, my email client Shaw Mail, Google Search, and several other pages that require a login. Is there anything I can do to fix this as I'm really starting to rethink my preferred web page browser?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Proxy or antyvirus software can change cartificates. Check the Network Settings and make sure the No proxy option is selected.

Read this answer in context 👍 0

All Replies (8)

Can you click the Advanced button and paste here the certificate of one of these websites?

https://www.google.com/

Peer’s Certificate issuer is not recognized.

HTTP Strict Transport Security: false HTTP Public Key Pinning: true

Certificate chain:


BEGIN CERTIFICATE-----

MIIDcjCCAlqgAwIBAgIQHN2H70P2vYxA1N101N6R8jANBgkqhkiG9w0BAQsFADAj MSEwHwYDVQQDDBhEaWdpQ2VydCBHbG9iYWwgUm9vdCBHMUEwHhcNMjExMDEyMjM0 NTIxWhcNMzIxMDEyMTY0NTIxWjAZMRcwFQYDVQQDDA53d3cuZ29vZ2xlLmNvbTCC ASIwDQYJKoZIhvcNAQEBBQADggEPADCCAQoCggEBAK8sMzs9sYhTja8C6YwQbFqu OMD+5rQY1HJq/6RGqa/HdtZicLc4FOoXMUdSFVXQDM5hkgwYyplCKT3GFZczn5OK QszkUPqGC82C8Wp1SsgB6kjfUeRNHP0hNcMArxbMYWSnCLgbuhOddSMFJuTp7C/x /SenJZNXfPmKAWuftx2r2MM4xffTN1G1fTbVIyTeYOs4vj4zujk2MLd6zk/xRC2I gPYqROaoNkWkuU82d9Gliu38UrD8TpVdViYuNRhoqdJhH1xP4+NxWAaKPHTuj/Mk 8ds/NVuwj4sFYGy3ZL7LJYV5goBsm3JL2n9OK99JFs3lkuyx9aBhyfGC/O6ojrkC AwEAAaOBqzCBqDATBgNVHSUEDDAKBggrBgEFBQcDATAMBgNVHRMBAf8EAjAAMA4G A1UdDwEB/wQEAwIFoDAzBgNVHREELDAqgg53d3cuZ29vZ2xlLmNvbYIMKi5nb29n bGUuY29tggpnb29nbGUuY29tMB8GA1UdIwQYMBaAFOj9zpAXhr96V0REVFJ+xiID hqrQMB0GA1UdDgQWBBT7iawUgfgPH8sgHZ9wuCJJxFLyhDANBgkqhkiG9w0BAQsF AAOCAQEAU4DNsWyTAIS45zQVkdO5M4xaTeKks5FC845kDIvVsw3FdWfjAf2I6bnT xQuhm0kPxodHjCQz1pCyXxIPJJx1l9DgdXPXFrYE+78VJvfreVmjLubyjrasujXE 1Vixh+hxhelo5crJoQt2UIa6N01G4mzpbZcjjT7VWe1sVQKkFn/9MMvlZ1+l69+1 8CNg/tBX/X13AzTTEL3qoOCQYuiuZjJxtbJChsGxdWEV1jBiPypr9Lu5V//lc3XH /aP8mOY6qlxsSa476NCOXmuhmleEiNabdpxlCUZc57CHGiSw+6hU85cu68W/8APR HIZzZC4OKnBo0GnPTeUszIvCI0l9YQ==


END CERTIFICATE-----


https://www.amazon.ca/?tag=hydcaabkg-20&hvadid=231015454001&hvpos=1t1&hvnetw=g&hvrand=2219692390578281202&hvpone=&hvptwo=&hvqmt=e&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9001437&hvtargid=kwd-13273016&ref=pd_sl_7na9ri0ehg_e&hydadcr=20060_10090745&gclid=CjwKCAiAwZTuBRAYEiwAcr67OUKH_X-Ol94xgBW0zteIYObKQqwNwT8aRmjP4CtZkr8PCILCcfvrzhoC8aMQAvD_BwE

Peer’s Certificate issuer is not recognized.

HTTP Strict Transport Security: true HTTP Public Key Pinning: false

Certificate chain:


BEGIN CERTIFICATE-----

MIIDbjCCAlagAwIBAgIQZL3QUVaEj6tMlOJA9oKyJTANBgkqhkiG9w0BAQsFADAj MSEwHwYDVQQDDBhEaWdpQ2VydCBHbG9iYWwgUm9vdCBHMUEwHhcNMjExMDEyMjM1 NjE1WhcNMzIxMDEyMTY1NjE1WjAYMRYwFAYDVQQDDA13d3cuYW1hem9uLmNhMIIB IjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAxjS/bz9OHH9hQu7+ZDIpOwrE 0Ojm5wJ6oR+3Y6HSiaJVMXnT6iyIxURRSzEv8YbcsL9xfJUBAaYFyE1vk994yCOY JTht3BhI1MBprHsLvlBig8oi+DcndJPh05yIj2DLHeUt/dnqLpJpEP2sPUfhblNk qVkKogb23qM/qfxDdH1Dloq77KNx80nh9z0yJ2elorOMxar3NI/7Fu6f/H817laj g+95Uik++3X0wviEFxOaBuMKuPQbb2AKzUbs8WoxN7XDcDMJc8sjn2TBgU0D2w/v M6TxeTVrAFdtdmokgkkxY6/qCt2oRKDtyiqUPga0bXePEOQC2XmIIe9D6f3NZQID AQABo4GoMIGlMBMGA1UdJQQMMAoGCCsGAQUFBwMBMAwGA1UdEwEB/wQCMAAwDgYD VR0PAQH/BAQDAgWgMDAGA1UdEQQpMCeCDXd3dy5hbWF6b24uY2GCCyouYW1hem9u LmNhgglhbWF6b24uY2EwHwYDVR0jBBgwFoAU6P3OkBeGv3pXRERUUn7GIgOGqtAw HQYDVR0OBBYEFDO42KQrol3TyfD7FTM6aAqUYQS6MA0GCSqGSIb3DQEBCwUAA4IB AQAY82U/cK2fjnuboOnv3UDHK1B+P77MLUC8bkCQ0oSavc2JHggK/AZ97D4EZcYj /OEaCbB79rp6zErauFwW8pE0M2Rkx3lwrMBVRINhJEdTIo6jvhvxRbxgMnyuORpm aq3uWxhnHs6D6PQFeB5eNQ0oBJs+88MHuDOaopDR8pXVHuIBTskLKrk2wspfrq5C tzy4c0TF06p9FO69XndNh4oC9qR9J25VwNdy8BDhjEWcY2X/uSHtso+HTDN+QR7Q rgXcJOjN7+hejVoKZsXW9ru6mZLPNIgcZl5a8t4tALlh+SPO6O0jP7srXMNOn3Fk 4JvxFs/YSYh68YkJb8FOXC6f


END CERTIFICATE-----

And I should now state that I can't even access Firefox help because it won't load that page...

https://www.google.com/url?q=https://support.mozilla.org/questions/1393135?utm_campaign%3Dquestions-reply%26utm_source%3Dnotification%26utm_medium%3Demail%23answer-1541295&source=gmail&ust=1666021936907000&usg=AOvVaw2s92OnZ7SSk27iHf7PhUvM

Peer’s Certificate issuer is not recognized.

HTTP Strict Transport Security: false HTTP Public Key Pinning: true

Certificate chain:


BEGIN CERTIFICATE-----

MIIDcjCCAlqgAwIBAgIQHN2H70P2vYxA1N101N6R8jANBgkqhkiG9w0BAQsFADAj MSEwHwYDVQQDDBhEaWdpQ2VydCBHbG9iYWwgUm9vdCBHMUEwHhcNMjExMDEyMjM0 NTIxWhcNMzIxMDEyMTY0NTIxWjAZMRcwFQYDVQQDDA53d3cuZ29vZ2xlLmNvbTCC ASIwDQYJKoZIhvcNAQEBBQADggEPADCCAQoCggEBAK8sMzs9sYhTja8C6YwQbFqu OMD+5rQY1HJq/6RGqa/HdtZicLc4FOoXMUdSFVXQDM5hkgwYyplCKT3GFZczn5OK QszkUPqGC82C8Wp1SsgB6kjfUeRNHP0hNcMArxbMYWSnCLgbuhOddSMFJuTp7C/x /SenJZNXfPmKAWuftx2r2MM4xffTN1G1fTbVIyTeYOs4vj4zujk2MLd6zk/xRC2I gPYqROaoNkWkuU82d9Gliu38UrD8TpVdViYuNRhoqdJhH1xP4+NxWAaKPHTuj/Mk 8ds/NVuwj4sFYGy3ZL7LJYV5goBsm3JL2n9OK99JFs3lkuyx9aBhyfGC/O6ojrkC AwEAAaOBqzCBqDATBgNVHSUEDDAKBggrBgEFBQcDATAMBgNVHRMBAf8EAjAAMA4G A1UdDwEB/wQEAwIFoDAzBgNVHREELDAqgg53d3cuZ29vZ2xlLmNvbYIMKi5nb29n bGUuY29tggpnb29nbGUuY29tMB8GA1UdIwQYMBaAFOj9zpAXhr96V0REVFJ+xiID hqrQMB0GA1UdDgQWBBT7iawUgfgPH8sgHZ9wuCJJxFLyhDANBgkqhkiG9w0BAQsF AAOCAQEAU4DNsWyTAIS45zQVkdO5M4xaTeKks5FC845kDIvVsw3FdWfjAf2I6bnT xQuhm0kPxodHjCQz1pCyXxIPJJx1l9DgdXPXFrYE+78VJvfreVmjLubyjrasujXE 1Vixh+hxhelo5crJoQt2UIa6N01G4mzpbZcjjT7VWe1sVQKkFn/9MMvlZ1+l69+1 8CNg/tBX/X13AzTTEL3qoOCQYuiuZjJxtbJChsGxdWEV1jBiPypr9Lu5V//lc3XH /aP8mOY6qlxsSa476NCOXmuhmleEiNabdpxlCUZc57CHGiSw+6hU85cu68W/8APR HIZzZC4OKnBo0GnPTeUszIvCI0l9YQ==


END CERTIFICATE-----

And I also use Firefox mobile on my phone and it works fine

Those certs are quite suspicious... The issuer is missing. They look like substituted by someone.

But then why does it work fine on Chrome, Edge and Firefox android mobile and y other laptop running Firefox.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Proxy or antyvirus software can change cartificates. Check the Network Settings and make sure the No proxy option is selected.

Thanks very much for your help. That's what the problem was, for some reason the NO PROXY was turned off. As soon as I ticked NO PROXY (check mark in box) everything works fine. Again thanks very much.