Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

lost bookmarks after password reset

  • 2 பதிலளிப்புகள்
  • 0 இந்த பிரச்னைகள் உள்ளது
  • 111 views
  • Last reply by wanda.malyszek

Hi, FF crashed yet again this month for no reason at all. And was unable to restart, said I can open a new profile. I tried signing in, but got "wrong password", so I tried reset. After password reset I lost all of my bookmarks, which I stored for 3 years for work. Thanks to this cr*p of a browser I am now unable to work! Can someone help restoring my profile settings and bookmarks or are they gone forever and I need to change a browser I use for work, because this bullsh*t is unacceptable?

Hi, FF crashed yet again this month for no reason at all. And was unable to restart, said I can open a new profile. I tried signing in, but got "wrong password", so I tried reset. After password reset I lost all of my bookmarks, which I stored for 3 years for work. Thanks to this cr*p of a browser I am now unable to work! Can someone help restoring my profile settings and bookmarks or are they gone forever and I need to change a browser I use for work, because this bullsh*t is unacceptable?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Restore bookmarks from backup or move them to another computer https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

Or, see if the Profile Manager Page part of this solution will help - https://support.mozilla.org/en-US/questions/1387693

Read this answer in context 👍 1

All Replies (2)

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Restore bookmarks from backup or move them to another computer https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

Or, see if the Profile Manager Page part of this solution will help - https://support.mozilla.org/en-US/questions/1387693

Unfortunately, the only backup dates today. But the about:profiles did the trick! Thank you! <3