On Monday September 25th from 10PM EDT - 12AM EDT (2AM UTC - 4AM UTC on September 26th), we will be performing system maintenance on the Firefox Accounts databases for two hours. During the maintenance window, there will be brief periods of a few minutes where users will not be able to login to their accounts. Please try again at a later time.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Downloading with Firefox stops several times.

  • 6 பதிலளிப்புகள்
  • 0 இந்த பிரச்னைகள் உள்ளது
  • 9 views
  • Last reply by jonzn4SUSE

Downloading with Firefox stops repeatedly and is very annoying.

Sometimes first get the following message that Firefox "..nloads\CZ5EEAZM.exe.part could not be saved, because the source file could not be read. Please try again later, or contact the administrator of the server. " (see sattach creenshot)


After pressing repeat too many times, the file will finally be downloaded. Sometimes it doesn't work and Firefox crashes.

Question, who recognizes the problem and more importantly how do I solve it?

Systeminfo: Editie Windows 10 Home Versie 21H2 Installatiedatum ‎8-‎12-‎2021 Build van besturingssysteem 19044.1889 Ervaring Windows Feature Experience Pack 120.2212.4180.0

Firefox version 103.0.2 (64-bits)

Downloading with Firefox stops repeatedly and is very annoying. Sometimes first get the following message that Firefox "..nloads\CZ5EEAZM.exe.part could not be saved, because the source file could not be read. Please try again later, or contact the administrator of the server. " (see sattach creenshot) After pressing repeat too many times, the file will finally be downloaded. Sometimes it doesn't work and Firefox crashes. Question, who recognizes the problem and more importantly how do I solve it? Systeminfo: Editie Windows 10 Home Versie 21H2 Installatiedatum ‎8-‎12-‎2021 Build van besturingssysteem 19044.1889 Ervaring Windows Feature Experience Pack 120.2212.4180.0 Firefox version 103.0.2 (64-bits)
Attached screenshots

All Replies (6)

Steps to replicate the issue please?

jonzn4SUSE said

Steps to replicate the issue please?


Step 1, start download at the site: https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-08-13-13-04-35-24631b.png

Step 2, the message apears that Firefox could not download the '....part" file: https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-08-13-13-04-48-8a1c16.png

Step 3, results 0 bytes downloaded https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-08-13-13-05-01-346728.png

Sometimes Firefox freeses by step 2


After a while when i tried to download for a second time: https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-08-13-13-05-14-6291fd.png

The latter happens often and sometimes I have to resume the download several times before it is really successful.

I cannot replicate the issue. see screenshot Have you tried Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

What security software are you running?


Edition Windows 11 Pro Insider Preview Version 22H2 Installed on ‎04-‎Aug-‎22 OS build 25174.1010 Experience Windows Feature Experience Pack 1000.25174.1010.0

jonzn4SUSE மூலமாக திருத்தப்பட்டது

jonzn4SUSE said

Have you tried Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf What security software are you running?

I have tried Firefox in safe mode but it gives the same result. I use F-Secure Save as security software

I've also tried with F-Secure disabled and Firefox in safe mode, then the problem is solved!

So it has to do with the interaction between Firefox and F-Secure ...

Good work! Glad you see the issue.

A little reading... https://www.pcmag.com/reviews/f-secure-safe

Mark this as resolved if there are no further questions. ;-)

jonzn4SUSE மூலமாக திருத்தப்பட்டது