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New laptop - installed FF but doesn't work, blank pages

  • 5 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 13 views
  • Last reply by indawnsshadow

I got a new Acer laptop with windows 11 (64bit). I downloaded FF but when I open it, it just gives a blank page. If I type in an address nothing happens. I have tried reinstalling but nothing seems to work

I got a new Acer laptop with windows 11 (64bit). I downloaded FF but when I open it, it just gives a blank page. If I type in an address nothing happens. I have tried reinstalling but nothing seems to work

தீர்வு தேர்ந்தெடுக்கப்பட்டது

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017, 2019, and 2022":

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.

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All Replies (5)

What security software are you running? Where did you download Firefox from?

Helpful?

I downloaded FF from the Mozilla website & am running Bitdefender. I checked and FF is marked as allowed under the firewall in Bitdefender

Helpful?

And you are still having the issue? If so, time to disable BitD, reboot the computer and try again.

Helpful?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017, 2019, and 2022":

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.

Helpful?

cor-el said

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll. See "Visual Studio 2015, 2017, 2019, and 2022": You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.

This solved it!! Thanks so much!!!!!!

Helpful?

கேள்வி எழுப்பு

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