Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Browser freezes using Gmail and Youtube

  • 7 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 12 views
  • Last reply by johnvemery88

Hello,

Recently I was forced to install some "stuff" on my work laptop. Unfortunately, I am not quite sure what they installed. I have contacted my IT department and all I've gotten in response is that "we haven't blocked any browser or sites."

Since this update, I find that Gmail will eventually show an error and when I go to refresh the page, the loading screen never completes. Additionally, Youtube will eventually declare that I have no connection and at that point I can no longer open new browser tabs.

I have updated Firefox, used troubleshooting mode, removed extensions, turned off ad blockers (uBlock Origin), and nothing seems to work—these issues always appear again eventually.

I would greatly prefer to not use Chrome, so if there is anything I can do to fix these issues I would be all ears to know what it is.

Thank you, John

Hello, Recently I was forced to install some "stuff" on my work laptop. Unfortunately, I am not quite sure what they installed. I have contacted my IT department and all I've gotten in response is that "we haven't blocked any browser or sites." Since this update, I find that Gmail will eventually show an error and when I go to refresh the page, the loading screen never completes. Additionally, Youtube will eventually declare that I have no connection and at that point I can no longer open new browser tabs. I have updated Firefox, used troubleshooting mode, removed extensions, turned off ad blockers (uBlock Origin), and nothing seems to work—these issues always appear again eventually. I would greatly prefer to not use Chrome, so if there is anything I can do to fix these issues I would be all ears to know what it is. Thank you, John
Attached screenshots

தீர்வு தேர்ந்தெடுக்கப்பட்டது

This could be a problem with the TLS 1.3 Early Data feature also known as Zero Round Trip Time Resumption (0rtt). You can try to set security.tls.enable_0rtt_data = false on the about:config page to disable this feature until this is fixed by Google or Mozilla to see if that helps.

See also:

Read this answer in context 👍 1

All Replies (7)

That's a company computer and they decide what you can and can't do to it. Users here can't circumvent company policies. Use your own computer for personal Gmail and youtube activities.

Helpful?

Hello johnvemery88,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.

To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close Firefox.
  3. Windows: Click the Firefox menu Fx57Menu, then click "Exit".
  4. Delete the Firefox installation folder, which is located in one of these locations, by default:
  5. Windows: (Note: Check both folders.)
    • C:\Program Files\Mozilla Firefox
    • C:\Program Files (x86)\Mozilla Firefox.
  6. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

It also could be possible that there is a firewall installed that blocks some internet addresses by Google. In that case, you should try to disable the firewall.

Please report back to say if this helped you!

Otherwise, please contact your IT department.

Thank you.

Helpful?

Dropa said

That's a company computer and they decide what you can and can't do to it. Users here can't circumvent company policies. Use your own computer for personal Gmail and youtube activities.

Dropa,

I am not asking to circumvent any company policies. As I stated in my question, I was told directly by IT that no policies restrict the usage of Firefox, Gmail, Youtube, or any other site. Additionally, we use the Gsuite for company emails, so this isn't just about browsing my personal email. I literally can't access my work email via Firefox anymore.

Helpful?

For one thing firefox doesn't play nice with Google apps. So your best to use Chrome to work with Google sites and apps.

Helpful?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

This could be a problem with the TLS 1.3 Early Data feature also known as Zero Round Trip Time Resumption (0rtt). You can try to set security.tls.enable_0rtt_data = false on the about:config page to disable this feature until this is fixed by Google or Mozilla to see if that helps.

See also:

Helpful?

qxyz123 said

Hello johnvemery88, Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location. To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.
  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close Firefox.
  3. Windows: Click the Firefox menu Fx57Menu, then click "Exit".
  4. Delete the Firefox installation folder, which is located in one of these locations, by default:
  5. Windows: (Note: Check both folders.)
    • C:\Program Files\Mozilla Firefox
    • C:\Program Files (x86)\Mozilla Firefox.
  6. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
More information about reinstalling Firefox can be found here. WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles. It also could be possible that there is a firewall installed that blocks some internet addresses by Google. In that case, you should try to disable the firewall. Please report back to say if this helped you! Otherwise, please contact your IT department. Thank you.

Thanks for your thoughtful reply. Unfortunately, this didn't seem to help my situation, but hopefully it will prove helpful for others who find themselves in a similar situation.

Helpful?

cor-el said

This could be a problem with the TLS 1.3 Early Data feature also known as Zero Round Trip Time Resumption (0rtt). You can try to set security.tls.enable_0rtt_data = false on the about:config page to disable this feature until this is fixed by Google or Mozilla to see if that helps. See also:

Thank you,

I have just changed the setting and I will report back later today or tomorrow if it has solved my problem.

Helpful?

கேள்வி எழுப்பு

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.