On Aug 14th 11 PM ET/Aug 15th 03:00 UTC, due to scheduled Firefox Account server maintenance, users may not be able to sign in or create a new subscription. This is expected to last approximately 30 minutes. Status updates can be found at https://status.vpn.mozilla.org or https://status.relay.firefox.com.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cant login to my Firefox account to sync a new laptop running Windows. Can login on to iphone on same account

  • 6 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 32 views
  • Last reply by jack.johnson.aspen

I am switching jobs and want to sync my Firefox history from old work computer to new. Both run Windows. I changed the primary email associated with my account from the old work account to a new email. No problem. I synced the new email to my iphone no problem. Now im trying to download and sync Firefox to my new laptop. Running Windows and Im trapped in a crazy loop. I login with correct password to the new email and it asks for the authorization code and when I enter that, Firefox switches to the OLD email and asks for that password. I am not sure I have that password correct because i set the account up four years ago. Regardless, i cant sync my new laptop. But I was able to sync it on my iphone so it CAN be done with the email addy and password I am confident about. Please help.

I am switching jobs and want to sync my Firefox history from old work computer to new. Both run Windows. I changed the primary email associated with my account from the old work account to a new email. No problem. I synced the new email to my iphone no problem. Now im trying to download and sync Firefox to my new laptop. Running Windows and Im trapped in a crazy loop. I login with correct password to the new email and it asks for the authorization code and when I enter that, Firefox switches to the OLD email and asks for that password. I am not sure I have that password correct because i set the account up four years ago. Regardless, i cant sync my new laptop. But I was able to sync it on my iphone so it CAN be done with the email addy and password I am confident about. Please help.

All Replies (6)

Have you gone through this yet: Firefox Sync https://support.mozilla.org/en-US/products/firefox/sync

Dropa மூலமாக திருத்தப்பட்டது

Helpful?

That link goes to a “page not found.” Thanks fir trying though

Helpful?

Try again there was a extra typo saved.

Helpful?

Thank you. That link worked but doesn’t address my problem. Sync worked on my iphone but doesnt work USING THE SAME PASSWORD on my new laptop. Thats the issue. Theres a glitch.

Helpful?

The primary password is only used locally to encrypt the logins stored in a specific Firefox profile (each profile can have its own PP) and isn't used by Sync. Sync uses its own email and the password credentials for the Firefox Account to login to this account.

Helpful?

Thank you, but thats not getting at the particular issue I raised. It seems to be addressed only to the headlibe of my query rather than the substance.

Helpful?

கேள்வி எழுப்பு

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.