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No embedded video on BBC News wedsite
I've changed my anti virus from Kaspersky to Bitdefender, since doing so I've noticed that the embedded videos on the BBC News Site are no longer working in Firefox. However, they do work in Microsoft Edge.
All Replies (11)
If you turn off Bitdefender what happens? I run Kaspersky on Win7 and Win11 with no issues.
I've got Windows 10, I had no problems with Kaspersky, but I've changed because of the current situation, although, as a personal user, chances are that it's a very small risk.
I switched off the anti virus on Bitdefender, but it makes no difference.
Can you post screenshots of the issue and provide a link(s) to replicate. https://www.bbc.com/news/av/world-europe-60853404
Have you tried Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf
The troubleshooting mode makes no difference. I've attached a screen grab of a BBC page showing the issue.
Did you turn off Bitdefender or Disable?
I only turned off the Anti virus part of Bitdefender, it's not as easy as Kaspersky to disable, I'll have to look it up.
Thanks, unfortunately, I have to go out now for the evening, so I'll have to continue this tomorrow.
I've solved this issue. I cleared out the Firefox cache and the BBC site is now working as before.
Many thanks for your help.
Good. Mark it as resolved and have a good day.