Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox will not work with journal access at https://journals.sagepub.com

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 5 views
  • Last reply by cor-el

As a member of the American Sociologial Association I have the ability to download PDF copies of ASA journal articles. Firefox simply will not work. So I switch to Safri and it works fine. I assume that Firefox security protections or something is blocking me. I cannot find any information in support for this problem. In Firefox I go in circles between this screen (attached) and logging into ASA. In Safari I download the article without this problem.

Can you direct me to a trouble shooting guide so that I know what to turn off when I want to download the articles without having to switch to Safari?

Attached screenshots

All Replies (2)

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?


Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Helpful?

There is a change in Firefox 96 related to cookies and insecure sites.

See also:

As a workaround for now you can modify this pref on the about:config page to revert this change.

  • about:config => network.cookie.sameSite.laxByDefault = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.

Helpful?

கேள்வி எழுப்பு

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.