Impossible to install Firefox, error: VCRUNTIME140_1.dll
Hi, I can't install Firefox and I don't know what's going on here.
Yesterday I installed the latest version of Firefox and it worked fine. Then, I turned off the laptop and the next day when I was going to use Firefox, it didn't load any pages. Edge was working fine, Chrome was working fine, but Firefox was not working. Trying to fix the problem, I decided to uninstall Firefox and installing it again. In order to clean even more the previous installation, I even manually deleted the C:\Program Files\Mozilla Firefox folder to remove all possible traces. I restarted the laptop and downloaded again the Firefox installer. I don't know how, but the installer detected that I had already installed Firefox before. I unchecked restart Firefox and hit the button to continue with the installation. After this, was impossible to install Firefox again. I got a message saying that the installation cannot continue because the VCRUNTIME140_1.dll was not found. The message said that this problem can be fixed by reinstalling the program, but that is not true, everytime I try to reinstall it, I get again the VCRUNTIME140_1.dll error.
After this, the installation stops and the Firefox icon appears on the desktop, but it doesn't install properly the software and when I open it, I cannot browse the Internet.
Do you know what's going on here and how to solve this?
Take a look this. https://support.mozilla.org/en-US/questions/1342629Read this answer in context 👍 1
All Replies (3)
Take a look this. https://support.mozilla.org/en-US/questions/1342629
Hello, I have exactly the same problem. Exactly the same and also with a laptop, in my case a brand new Dell Inspiron 16.
It seems to be that it is necessary to install again the Visual C++ Redistributable package of the 64 bits, exactly this file: vc_redist.x64.exe
I would rather prefer to download this package from the Microsoft website, however, how may I know the version of the Visual C++ Redistributable package beloning to this file vc_redist.x64.exe?
Do this file (vc_redist.x64.exe) belong to the Visual Studio 2015, 2017, 2019, and 2022?
In the link suggested as a solution, I think it is posted to download the version 16: https://aka.ms/vs/16/release/vc_redist.x64.exe
However, the latest version available from the Microsoft website is: https://aka.ms/vs/17/release/vc_redist.x64.exe
Should I download the version 16 or 17? (I guess I should download the latest version)
Also, should I download and install the x86 (32 bits version) and the 64 bits version? My Windows 11 runs in 64 bits.
- PROBLEM SOLVED ***
I have installed the Visual Studio 2015, 2017, 2019, and 2022 redistributable package, exactly the file: vc_redist.x64.exe (in the 64 bits version, because my Windows 11 runs in 64 bits) and it solved the problem. Firefox installed perfectly, I get rid off the problem VCRUNTIME140_1.dll and everything is fine.
jonzn4SUSE, you pointed me towards the right thread and I have solved the problem thanks to your help.