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Incomplete "Clean Reinstall"

  • 5 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 31 views
  • Last reply by WhiteBimmer

FireFox has been shutting down and or losing tabs for some time. After going thru "Trouble Shoot & Diagnose Problems" as well as operating in Safe Mode (which also had failures), tried to do "Clean Reinstall" per https://support.mozilla.org/en-US/questions/1075976 after renaming Program Files and uninstalling Firebox. Article indicated that settings, preferences and bookmarks would be retained. I GOT A BLANK VERSION OF FIREFOX...no tabs, no frequent visited, etc. How do I get these back?

FireFox has been shutting down and or losing tabs for some time. After going thru "Trouble Shoot & Diagnose Problems" as well as operating in Safe Mode (which also had failures), tried to do "Clean Reinstall" per https://support.mozilla.org/en-US/questions/1075976 after renaming Program Files and uninstalling Firebox. Article indicated that settings, preferences and bookmarks would be retained. I GOT A BLANK VERSION OF FIREFOX...no tabs, no frequent visited, etc. How do I get these back?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Thanks, McD! Lots of how-tos to read but "Recover user data missing after Firefox update" appears to have restored bookmarks, pinned tabs, etc.! Stay safe, be well...and Happier New Year!

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All Replies (5)

Sometimes when the browser thinks there is a problem with the profile, it will create a new one.


Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

Helpful?

Helpful?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Thanks, McD! Lots of how-tos to read but "Recover user data missing after Firefox update" appears to have restored bookmarks, pinned tabs, etc.! Stay safe, be well...and Happier New Year!

Helpful?

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.

Helpful?

It's been a couple of days since "Clean Reinstall" was done with no recurrence of tabs OR Firefox shutting down inexplicably. Hopefully that is a good sign but only (further) time will tell. Thanks, McD, for your sticking with me to get this issue resolved.

Helpful?

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