Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox is giving crash report after exit

  • 5 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 34 views
  • Last reply by cattledogit

Firefox crashes whenever exited from my primary profile, even in Troubleshoot Mode. The most recent crash report, from Troubleshoot Mode, is [[bp-3df873e2-f302-4670-b1c2-87e140211110|https://crash-stats.mozilla.org/report/index/bp-3df873e2-f302-4670-b1c2-87e140211110]].

It doesn't crash on exit from a secondary profile.

TIA

Firefox crashes whenever exited from my primary profile, even in Troubleshoot Mode. The most recent crash report, from Troubleshoot Mode, is [[bp-3df873e2-f302-4670-b1c2-87e140211110|https://crash-stats.mozilla.org/report/index/bp-3df873e2-f302-4670-b1c2-87e140211110]]. It doesn't crash on exit from a secondary profile. TIA

தீர்வு தேர்ந்தெடுக்கப்பட்டது

You posted the same report twice.

Basically, a Shutdown hang means something is not responding/closing properly.


Update avast! If the problem continues, disable it.

Read this answer in context 👍 0

All Replies (5)

bp-3df873e2-f302-4670-b1c2-87e140211110 = Uptime 97 seconds (1 minute and 37 seconds) Signature: shutdownhang | je_free | mozilla::Permission::ClonePrincipalForPermission

SafeMode = 1

MOZ_CRASH Reason (Sanitized) : Shutdown hanging at step profile-change-teardown. Something is blocking the main-thread.

Crash Reason EXCEPTION_BREAKPOINT

aswJsFlt.dll = avast!

snxhk.dll = avast!

தீர்வு தேர்ந்தெடுக்கப்பட்டது

You posted the same report twice.

Basically, a Shutdown hang means something is not responding/closing properly.


Update avast! If the problem continues, disable it.

Thanks for the info!

I've had this problem for quite a long time, though probably not since 2018 when apparently an issue with snxhk64.dll was reported in avast's forums but not resolved: https://forum.avast.com/index.php?topic=215328.15. I'll likely just continue to put up with it.

You posted the same report twice.

Yes, I couldn't find a way to edit the OP's bad syntax.

Glad to help. Safe Surfing.

You posted the same report twice.
++
Yes, I couldn't find a way to edit the OP's bad syntax.

Look at the 'header' for each post. Now look to the far right you will see 3 vertical dots. Press them to see a menu.

FredMcD மூலமாக திருத்தப்பட்டது

Yes, thanks, I checked that, but the only menu option in the OP's menu I saw there was "Quote," though I logged in.