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Clear cookies and site data ? Keeps coming back

  • 12 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 13 views
  • Last reply by cor-el

I try to clear cookies and site data but it doesn't work and keeps coming back. I've cleared hundreds of times before with no problem but now for some reason the data doesn't clear. I've tried clearing history first, or clearing each item individually but nothing working? What do I do?

All Replies (12)

Cache web content gets deleted but not Cookies and site data After trying to delete the dialogue box shows 0 cookies but still storing site data. This has never happened before. What's wrong?

Helpful?

Have you done this?

Type about:preferences#privacy<enter> in the address bar. The button next to History, select Use Custom Settings.

Turn off Always Use Private Browsing Mode Turn on Remember My Browsing And Download History At the bottom of the page, turn on Clear History When Firefox Closes. At the far right, press the Settings button. Turn on ONLY Cache and Form And Search History leaving the others off.


Macs: Make sure you install Firefox properly and that you do not run Firefox from within the DMG (Disk Images) file. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

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Thanks I didn't know HIstory had private option. I'm using a mac. This Did Not work problem started after making no changes Think will reinstall firefox Any other suggestions ?

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If the problem returns, give us any details.

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The problem has never left'. Everything else is fine but 'cookies and site data' will not clear. Ever since firefox version change or upgrade about six weeks a go. I've been deleting cookies and history for years using firefox (since 2005 ish) and never had this problem. The storage is getting larger or course.

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What if you switch to using the "Manage Data" button and remove the sites manually there -- does that work? If the sites are gone but storage is still being used, maybe there is a math error...

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I don't know how to remove site manually? Do you mean removing bookmarks? I am going to try to back up my bookmarks then removing firefox and reinstalling. I am using a mac.

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donnydevil said

jscher2000 said

What if you switch to using the "Manage Data" button and remove the sites manually there -- does that work? If the sites are gone but storage is still being used, maybe there is a math error...

I don't know how to remove site manually? Do you mean removing bookmarks?

Not bookmarks!!

It sounded like you were using the Clear Data... button. I'm suggesting using the button just below that, the Manage Data... button.

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I tried that days a go doesn't work thanks for trying

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If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted. http://kb.mozillazine.org/Cookies

https://support.mozilla.org/kb/Deleting+cookies


Type about:support<enter> in the address bar.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the above file. Then rename or delete it. Restart Firefox.

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donnydevil said

jscher2000 said

donnydevil said

jscher2000 said

What if you switch to using the "Manage Data" button and remove the sites manually there -- does that work? If the sites are gone but storage is still being used, maybe there is a math error...
I don't know how to remove site manually? Do you mean removing bookmarks?
... I'm suggesting using the button just below that, the Manage Data... button.
I tried that days a go doesn't work thanks for trying

What is left after you remove everything from Manage Data?

Helpful?

You aren't using Private Browsing mode (Always use Private Browsing mode; Never Remember History) as in PB mode your personal data is kept in memory and expires automatically ? Data from a regular session can't be cleared while you are in PB mode.

Helpful?

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